What clients say about Emerine's Central Auto and Towing in Austinburg (OH)
Sorry to be sexist against my own sex but why is a woman out handling your AAA calls?? Unsuccessfully. Maybe put Katie behind the desk or something?? Not to mention it’s late night, if we are considering her safety. I told her my inside light was on all day and I have never had a single problem cranking the vehicle…. Not one time. I am not a mechanic but given those two pieces of information, wouldn’t common sense tell any experienced driver that the battery is dead and the starter would’ve shown a least one symptom at some point??? She tried jumping it for a few minutes then told me “it’s not going to work cuz it’s your starter, have a good night”.. so I paid a street mechanic to come out and he jumped my battery right away. Said the noise we heard was proof that the starter is engaging which is the exact opposite of what she said. She pointed the noise out like it wasn’t already obviously the only thing I could hear when trying to start the vehicle.. and she said “see?” and said the noise meant the starter wasn’t working. If you pay triple A monthly you shouldn’t have to pay for services like putting a spare on, jumping a battery or full price tows… it defeats the purpose of paying for it monthly. Two stars cuz over the years I’ve only had one other bad experience with AAA so I guess it just depends on the technician you get. But a woman is crazy sorry not sorry.
Never had a bad experience with these guys. Jason, Zachary, Thomas, Rory, Joshua have all come out to help me over the past few years. I can't say one bad thing about them. Always courteous, professional, engaging, and honest.
These people are incompetent and predatory!! They keep coming out for my AAA services and they ate not qualified. I have a restraint order against them now to NEVER COME AGAIN TO 211 hamrock dr campbell oh 44405
Dan was great. Easy going with tons of knowledge. My GMC was locked up due to Electronic Emergency Brakes failure. He was able to get the vehicle onto his rig and dropped off inside the repair shop, like it was no big deal.
Thanks, Dan!!
I went off the road on a back road due to the I90 was shut down due to accidents. I had to stop on a hill because of a stuck car in the middle of the road and slid back 15 plus feet into a ditch with my truck and a 40ft car trailer with a vehicle on the trailer. Thought I was going to be waiting for hours for a winch out because of the weather. We'll I was wrong! Emerine's was there in about 30 minutes. My total time from stuck to back on the road was 1 hour!!! They were extremely fast and friendly, from the dispatcher to the tow truck operator. 100% top notch professional service!! They saved my butt. I can not thank them enough.
Brad was the absolute best. He tried to figure out my problem before towing. He kept saying he was sorry I was going through this. Showed so much compassion. What a great employee to have on the team !!!
We had a driver dispatched to “measure” whether our F-350 could be accommodated, even though we offered several times to provide the measurements ourselves. Instead, your dispatcher insisted on sending someone out. When the driver arrived, the “measuring” consisted of him standing in my neighbor’s driveway, hands in his pockets, looking at the truck in the dark and saying, “Yeah, I don’t think it’s going to fit.”
This really isn’t complicated — either you can handle an F-350 or you can’t. If you can’t handle an F-350, just say so. There’s nothing to measure. Ask if it’s an 8’ bed and call it a day. Your dispatcher already hinted you probably couldn’t take it, so why send someone out to pretend to measure in the first place?
Your dispatcher even acknowledged early on that you might not be able to accommodate the truck, so sending someone out just created an unnecessary and avoidable inconvenience. Please address this process so customers aren’t put through wasted time and frustration.
Just bought 4 new tires but ended up with a flat tire down to rim in Ashtabula. AAA sent EMERINE’S Auto and Towing to my rescue. Jason was informative, polite, friendly, and fast. Just phenomenal! I had run over a long screw. Couple of years ago my battery died in Geneva. EMERINE’S came quickly in 2’ of snow and replaced battery. Both times were in VERY COLD weather and their service will always be appreciated.
Needed to have our 1964 VW Beetle towed for some brake work. Thomas arrived on time, even a little earlier than promised. Thomas was extremely pleasant and knowledgeable and made sure to secure the VW on the requested flatbed and towed it 35 miles to the repair shop. Great experience. Highly recommend!
My 98 Ford Rangers alternator kicked the bucket on exit 223 right before the sheetz. Called triple AAA and they sent Mark from ermines towing out. What a phenomenal guy, super quick to get there, super friendly, no issues what so ever getting it loaded and we spent the truck ride back to Poland talking like old friends. Can't recommend these guys enough! If I ever break down again I hope mark is there for the rescue. If I ever see you again man, beers on me.
Emerine's Central Auto & Towing came to my rescue via my AAA Roadside Assistance. They arrived in such a short time~ I was shocked!!! Wesley, my technician, was the ultimate detective in figuring out what was wrong with my vehicle. He took the time to explain the cause, & the steps to take to avoid this problem in the future. He was friendly, efficient, professional, informative, knowledgeable, & very pleasant to talk with. Please make sure Wesley gets the credit & recognition that he so well-deserves. And keep up the great work representing AAA, hiring awesome employees like Wesley, & saving us poor stranded motorists! 😊
The two gentlemen who arrived quickly to unlock my vehicle for me were fantastic. I didn't get their names, but they were efficient, helpful, professional outstanding, knowledgeable and friendly. Thank you for turning my day around!!!
This tow company out of Austinburg damage my vehicle, and claim that it was rust and rot because their driver was trained to hook vehicles up from the control arm.If anyone has ever had their vehicle hooked up from this company from the control alarm give me a call because I’m contacting my attorney.
Got through triple A, but the dispatchers were kind as can be. I didn’t catch his name but he was nice as can be with my car battery on a frigid day! Hope you stayed warm
Many thanks for pulling our son's truck out of the ditch in Trumbull county last night! The man was amazing and had a well stuck truck out in less that 10 min- amazing, very professional work. AAA had given them the incorrect location and he stuck with us, thank you!!
Horrible experience, my truck was a no start called AAA got a tow. My shop specifically ask that I tell the driver to drop it around back of their shop in front of the bay door, so they could easily push the truck in. Only to find out the driver did not listen to my request and gave the guys at the shop a hard time. Telling them he doesn’t get paid for that and he has pushed plenty of vehicles around in his time as a mechanic. The tow driver also said he didn’t know where the bay doors are. Well clearly the bay doors are not in the front of the shop as those are just regular man doors.
Got stranded on I680 with some car troubles at 12:30 at night. Emerines and my driver Nick got to me quick and were amazing help in getting my car towed to safety. Can’t recommend enough
Fantastic service! I was stuck in a ditch during our terrible snow storm and as I was calling around, one of their trucks came to rescue me! Great price and Bret was super friendly and very efficient with getting me out! Thank you!
AAA called them for me. They let me know Cody was on his way. Within 30 minutes, Cody appeared in his wrecker & drove right on by seeing beside my car & shoveling. Didn’t even stop!! An hour later, after Severe’s Towing & Recovery (highly recommend) had me wenched out & home, Cody called me to say he didn’t stop because he knew he couldn’t wench me out because he would get stuck. Only reason they get 2 stars-1) everyone gets at least 1 star 2) Cody at least called (an hour later) to tell me why he didn’t stop. I found it very unprofessional & rude to not at least stop & speak to me.
Emerines was to come tow my sons truck when he broke down during the snow storm this Saturday. They did not give him a time. He lost cell service, so I had it diverted to mine. After almost 3 hours of him sitting at a gas station, I get a call from them telling me their driver can't get down the road. She then cancels the job. Leaving my 17 yr old son stranded! An hour from home! My husband and I had to get a car dolly and went down the very roads they couldn't get down! Unacceptable!
Our van had broken down at a gas station. We called and they were professional and sympathetic. The tow truck showed up faster than the estimated time. He was prompt, professional and kind. He got out van towed to our home. The price of the tow was, also, affordable. Great experience all around. I will definitely use them again!
Donald is amazing. 2nd time he has been dispatched to help me and he even remembered me from the first time. Super friendly, courteous, and prompt! Never a long wait. Super professional and friendly!
Had business with this company through AAA’s contracting. Response time was quick and they replaced my battery for a very affordable price with a 3 year warranty. Technician Louis was friendly and helpful
My AAA call assigned Emerines to tow my car to it's destination. Ten minutes before the driver was due to arrive, the office called and canceled my call saying she can't have all her drivers going out of town ,my car was going to Chatdon.. She contacted AAA and another tow company was assigned but by the time they arrived they got o the repair location too late, I missed my appointment. Now my car is sitting there until they can fit it in, could 2 or 3 days. I'm not happy!
Dispatch gave me an estimated arrival time for the tow truck. The truck was right on expected time, if not a few minutes early. The driver was polite and understood my stress caused stupidity. Not only towed me home, but was able to place my car in a PERFECT spot for me to repair.
As far as towing your vehicle for you... 5 stars. Being able to get to me so quickly during "rush hour"... 5 stars. Politeness and affordable rates... 5 stars. I my opinion, this rating should be 15 stars.
THANK YOU EMERINES!!!!
