What clients say about Auer Towing in Ashland (OH)
Devon was awesome! Professional and kind. He responded to our request for help with a flat tire when stranded on I 71. He arrived BEFORE the estimated ETA. I highly recommend AUER TOWING. 🤗
Incredible!!! This company deserves 5 stars or more! I had an emergency in Ashland, Oh on my way to New Jersey and their service was A1. Fast and reliable! They answered their phone every time.
Devin was friendly, transparent and attentive as a person and very professional as a hauler. I was so satisfied with this company, I'm very glad they're the ones i was recommended to by U-Haul (also amazing) near by. Totally worth it!!
Auer Towing has been so reasonable and helpful in a truly difficult situation. Cody towed a car for us. He went above and beyond to help us out in a really frustrating situation. His customer service was a bright spot in an otherwise really crappy day. So very grateful for everything they've done.
Fees that are charged at this location are against Ohio Administrative Code Rule 4901:2-24-02 When they were told this I was told they will not negotiate fees and hung up on me. Fee is over $1100. for an overnight stay at their Lot. This is clearly price gouging. they are charging a $200 Environmental Clean up fee when there were no Environmental wastes to clean up. A gate fee of $100 An Admin fee of 50.00 $100.00 for a gate fee $300 for emergency tow + $170 for an accident call. this is horrible. Reported to OSP and PUCO
Huge shout-out to the crew here. I ended up with a flat where the tire separated from the rim on Saturday before all the bad snow hit Sunday. Limped the car back home but couldn't go get a new tire cause all the tire shops close at noon on Saturdays, must be an Ashland thing, so with a snow storm coming and no way to get a tirebwe were stranded in the house from the snow Sunday till Tuesday. I shoveled the snow out around the car Monday to see if I could jack up the car and take the tire off and I couldn't because it was so low to the ground my jack wouldn't fit under the car. I called Auer today and these guys came right down after I called, within 10 minutes they had me out, hooked up and towed down to the shop. They got the tire off to access and fix the problem got a new one on and balanced aired up and put back on the car and I was good to go! If it weren't for them we'd still be stuck in the house without a car. 5 stars well deserved! Thanks again really meant a lot, greatly appreciated for sure!!!
One of the worst mini vacations to our fav places Mohican- we met the best tow truck driver. John- aka Ivy was a God send! He drove us over an hour to our destination and was very friendly and professional. Thank you so much Ivy- we appreciate having someone as wonderful as you bringing us home! We wish you blessings upon blessings John, Scott and Violet!
The young man that helped me in Ashland was exceptional. He communicated very well with me giving clear information, answering questions, and instructions. His driving/loading and unloading were timely and problem free.
These people are total scammers. They charged $150 to my card and didn't have the proper equipment to jump-start a truck. They literally charged me for nothing. I DO NOT RECOMMEND THEM AT ALL.
I can’t believe how much of a BLESSING these folks are! They helped me beyond words & if I could repay em, I definitely would! Thank you so much for what you did for me Auer Towing! If there were 100 stars that’s what I’d give them !
Helping the Community!!! They provided the most incredible free meal 12p-4p to ANYONE who wanted to come, eat-in or take-out! Ham, Turkey, Sloppy joes and HotDogs, variety of sides, and desserts! Local businesses helped provided too! Thank you for showing God's love! Y'ALL ROCK!
We had a truck that broke down on the interstate, and this guys were really helpful with recommending a shop and towing our unit to it for a decent and fair price. Would recommend them if you are having issues in the area.
My father lives on a fixed income and SS he helped me pay for repairs needed I work a 9to5 so we arent rich job seems to be done with my vehicle and we are appreciative however there were several different price negotiations after originally being told 400$ then it changed couple hundred more dollars and even more after the work was completed because the taxes weren't included it's hard to come up with that kind of money being young and working class. If you give a rate honor it please.
This is the most unprofessional place I have ever done business with. Please stay clear of this recovery business, they will charge you a ridiculous amount to clean up an accident and store your vehicle. Beware they will run the bill up to cash in on insurance claims. CUSTOMER BEWARE!!!!
Will highly recommend this company!! They were quick to get us the help we needed and they are family oriented. First time to use a tow company and was not disappointed! Will use again if needed. Thank you guys for an amazing job.
I was traveling from Indianapolis, Indiana to home Ravenna Ohio . My alternator went out and was stranded. Called my roadside assistance who wouldn’t answer my call . Called Auer towing and they were there pretty quick. Ivy was my driver and he’s one cool dude. He knows how vulnerable you feel and just wants to you to know he’s there to help you and understanding on how you feel . Got me home quickly and all around good guy !!! Thanks ivy !!!
Just had my trucked towed if I could give more than 5 stars I would, the driver was very friendly, fast service, even asked how I wanted truck to be placed after delivert.will definitely use again and will recommend to others.
Everyone was great help. Offered help out of concern. Drove over an hour to get to our desired destination. Very patient, considerate, kind, and just helpful. John was great company on our hour ride to our destination and very pleasant. Would recommend this service to anybody in need. Really great people.
Needed help with a lock out today. They got there fast and were extremely communicative the entire time as well as giving upfront pricing over the phone. Will be using them if ever needed in the future. Thanks guys!
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