If I could leave no stars I would. My 20 year old got an accident yesterday 1/7/26 at approximately 730 am his car got towed in at 905 am the car was still drivable it was driven on the tow truck. My son went and picked up his car at 4 pm which is 7 hours while he had to get his paperwork to get his car out!!! They charged my son 601$ just to remove the car from there lot!!!! Saying that that’s what the police department charges!!! ABSOLUTELY RIDICULOUS!!!! I called around and the max I was quoted was 200$ for an accident tow!!! You guys are ridiculous charging people that amount for such a short time!!! Charging after hours and accident tow and storage and everything you can charge!!!! My son got a tow from there yard to his house for less then half that!!! Over priced the lady in the office is absolutely rude and very disrespectful!
CALL SOMEONE ELSE IF THE POLICE SAY THIS COMPANY WILL BE TOWING YOUR CAR “Raleigh Towing Recovery.”!!!
If I could give zero stars, I would. This towing company was a complete nightmare from start to finish. They are very unhelpful especially the two ladies in the front office. I ended up talking to one of the other employee on the back lot and he better explained the process on why we couldn’t retrieve our items from the car which could have been stated from the two ladies in the front office. 2 out of the 3 Raleigh policemen were helpful. Not the last guy, he didn’t have his coffee. Go figure
I reiterate again, I would NEVER recommend this company to anyone—save yourself the headache and CALL SOMEONE ELSE IF THE POLICE SAY THIS COMPANY WILL BE TOWING YOUR CAR “Raleigh Towing Recovery.”
Thank you for your time and I hope someone will read this especially the manager which she said who was not available.
Dave was great — showed up fast, super friendly, and handled everything smoothly. Made a stressful situation way easier. Definitely recommend Dave at Raleigh Towing.
Pretty shady people, did not ask them to tow, car was in an accident. Decided to charge an astronomical price over $3000 and would not work with adjuster, would not allow me to get my personal belongings from the car which is probably illegal. These guys should really not be so difficult and focus on running a honest business instead of trying to screw over people. Clearly they have a contract with Raleigh PD to tow, but if you have a choice from a retail perspective I would I stay far away from this company and their rude team who could use some decency training when talking to people. 1 star is generous.
***look at the other reviews, they will probably write another BS reply to this review like all the others and continue to run their shady greedy business. Raleigh towing why don’t you stop cheating people. Looking forward to this reply lol.
Horrible experience.
For the record, I did not order their service — the police called them after I had an accident, and they came and towed my car. The customer service the first day I went there was awful; they treat you as if you owe them something, not as if you’re paying for their services. It feels like you’re garbage to them.
When I decided to take my car out, an interstate car shipping company came to pick it up, but they would not allow the trailer to enter the lot where they themselves had placed my car. They had originally moved it with a small vehicle equipped with a winch — it literally takes 5 seconds — but they refused to move it back out to the entrance where the trailer could access it. Instead, they only pulled it a few meters within their own property and then claimed they couldn’t use that little cart again due to “liability issues.”
As a result, the transporter had to leave. Their only “solution” was to rent their towing service again to take it to another location where the trailer would have access. In the end, it felt like a business where they create the problem themselves just to sell you the solution. Honestly, I would call them mafia-like and deceitful.
They also work with a company called Wheelzy that buys junk cars, and they pushed hard for me to sell them my car as scrap. When I refused and explained that I was shipping it out of state, they suddenly threw in multiple obstacles and “regulations” to make it difficult.
On top of everything, when my car first went into their lot, the front windshield was intact. By the time I saw it again, it already had a crack — damage that was clearly caused while they were handling the vehicle.
For context, my accident happened Saturday night, and I couldn’t get my car out until Wednesday. I ended up paying a total of $950.
This is just a warning: if your car ever gets sent to this place for any reason, make sure to take it out as soon as you possibly can.
Needed a long distance tow unexpectedly from Raleigh to WS. Called Raleigh Towing and had good customer service from dispatcher and driver. Service was timely, reasonable price and driver Dustin was pleasant and attentive.
*updated after able to get van on lift once parts came in and discovered that the tie downs from the tow bent the transmission cross member. Emailed and never received a response... pretty disappointing no acknowledgement at all. Even followed up again and still nothing - once they have your money apparently there is no more customer service or care about their services.
My tow driver was incredibly courteous and beyond skilled at his job. My car was incapacitated (Steering wheel locked) and in an impossibly difficult spot in a parking deck with a low roof. However, he took his time, got to my car safely, hooked it up, and delivered it to my desired location. Awesome job.
I called and made an appointment around 8 this morning. The customer service agent that assisted me was very polite. When Dustin was en route to me he gave me a call and when he arrived he was very quick and professional the entire ordeal. They are very reasonably priced. Hope I don’t have to use again but they will be the first call if needed! Thanks.
Dustin was absolutely wonderful to deal with! He came right out, assessed the situation and was able to get the truck on the roll back to get it where it needed to go. This was the 2nd towing company insurance called, with the first one "unable" to get the vehicle, with the same type of tow truck. Even in the rain, Dustin had the correct tools along with experience to do what needed to be done and didn't complain one bit. Will definitely be calling them in the future, if needed. Thanks Dustin, I will be recommending you to anyone who needs towing services!
These folks where very helpful at the front desk to book the appointment as well as to get the driver out in sufficient time. The driver went out his way to make sure we were in safe way. Thanks again!
Dustin was great. Arrived on time, friendly and customer focused. Good communication from meeting at vehicle and notification when dropped off at repair shop. Highly recommend
Needed my vehicle towed today which is never a good thing, but thankfully Raleigh Towing was just fantastic to deal with. Lovely woman on the phone was kind and easy to communicate with. Driver called and we joked around. Took good care to get the vehicle on the truck with no issues. Kind caring people, quick response, solid price. 10/10 will use again if I need a tow. I hope I don't need a tow :)
Thank you Lori! This company is a lifesaver. After our truck breaking down on a Friday night, my husband waited hours for On Star to find a tow and was told no by three other local services he tried to secure. Your response time was great, driver was perfect and Lori in dispatch, you gave us some much needed comfort in a very stressful situation. This is not a service people ever plan to need but if we ever do, I will absolutely call again!
Dave was fantastic. He called with his ETA and confirmed the address. Upon arrival, Dave was very quick and double checked that the car would not start. Pricing I thought was very reasonable too. Overall a 10/10. Highly recommended.
I had a great service with Raleigh Towing today; the tow truck was there within 30 minutes and my driver Ro was a complete professional. He handled the call easily and was super personable and he delivered myself and my car to the mechanic’s station in an efficient manner. Highly recommend!
I had a great experience with Raleigh Towing & Recovery. From the first phone call to David coming to pick up my car, it was a seamless process.
They were just great, professional, and kept me informed every the step of the way.
Shout out to David, he was the absolute best.
Professional. Fast. Fun. Good conversation. David made the best of my experience with a car that broke down on the side of a main thoroughfare. Pleased with the communication by the company also.
Robbie was awesome and professional. He made a stressful event better and was very quick and efficient. I hope to not have to use a towing service again but if I did I would call Robbie.
Robbie was excellent! He is very knowledgeable and professional. I had a great customer experience. He made a rough night turn into a much better one after he arrived.
As a young woman, car work is usually incredibly scary and a lot of the time unsafe. Dave came quickly, was incredibly helpful and was amazing to talk to. He was called through my insurance as my car would not start. He was efficient, and as a fellow Yankee it was comforting to have someone validate my car concerns and go the extra mile to see if we would be able to fix my keys, and even went as far as taking my keys apart and describing to me what happened and how this can possibly be fixed. I don’t know much about the company itself, but I would absolutely recommend having Dave come to help you with your vehicle! Thank you so much again for your help!
Website
