Ace Towing & Recovery JunkYard in Raleigh (NC)

This towing company mis- represented their prices and then lied on a public review in response to my wife. The driver that picked up the car said that there was no cost to tow the car to the yard. This was not true. He didn’t ask us any questions. He just said that it will be towed to the yard for free, when in reality the truth is that they would usually just charge the insurance company. We were not told this and had no idea until I had to go and pay $600 when it would have only been 250 to tow it to our house from the crash initially if they represented themselves correctly. Honestly whether intentional or unintentional they took advantage of us in a difficult time and then did not own up to THEIR employees mistake. After my wife left a review they blatantly lied and said that I told the drive that I had full coverage. THIS IS NOT TRUE the driver and I never spoke more than what I have stated here. I am not trying to get out of paying money or anything like that. I just would not have had my vehicle towed to their yard if again THEIR employee had not spoken falsely. The man in the office even in our conversation tried to misconstrue what was said that night and I had to repeatedly correct him. I just wish that they would own up to their mistake and not blatantly lie to my wife who has just been in a car wreck.

Terrible customer service experience. The woman assigned to help us came out of a call with our HOA and proceeded to berate my wife. She also threatened to charge us full price (when previously agreed to half) due to my wife’s “attitude” when she was really just quiet and frustrated at having her car towed. The only positive experience was the woman working the front desk who was nice… and the dog.

Let's be honest nobody likes tow companies they are predatory and most of the time extremely rude and have legal authority to steal your property and ransom it back to you like some drug cartel, nothing like waking up in the morning heading out for work and seeing a empty spot where your vehicle used to be. That being said they are required by NC state law to contact you about your vehicle being towed and I had to figure out who towed my vehicle and were on my own. Minus one star. The staff in the office where cold and condescending and the whole thing looked like a backyard operation. Minus one star. To their credit they didn't damage my vehicle and although stealing the whole thing never stole any personal effects in said vehicle. Plus half a star. Also as being cold and condescending they where not outwardly rude while I was paying the extortion fee. Plus half a star. They had several good boys or girls wandering around for pats while you wait. Plus two stars. That is all.

First off! YOU CAN GET YOUR MONEY BACK. TELL YOUR CREDIT CARD COMPANY THEY USE PREDATORY PRACTICES AND YOU HAD TO PAY UNDER DURESS!!!! I was at a concert tonight, where they use predatory towing practices for vehicles… at least 15 cars were towed! when I called to see if my car was there. I informed them that I knew about the North Carolina towing laws and that they were charging access fees of $100. They charge a total of $255 in order to get your car back however according to North Carolina policies, the max amount that a towing company can charge unconsented is $150, I have advise them of this and I told them that they are illegally charging me these fees I also asked for an itemized bill that they could not provide, which is also illegal all it said it was private park Parking violation $255 which is not itemized fee. I told them that I was going to report it to the attorney General, they told me I was wasting my time, but unfortunately for them I do have the documentation of it being illegal and I will be reporting this to the better business bureau using that information… best of luck to yall & for the lady filing a class action Please rack out to me! I’d like to join.

Had this company tow my truck when I was in an accident. It was my fault, not under the influence, nothing else involved. Just had them tow the truck to my home. Driver loaded the truck onto the rollback, I showed back up on scene, he asked me to follow him. He dissapeared taking a weird route apparently to my home. Upon receiving the truck, both front floor Matt's are missing, a rosary given to me by my sons passed away mother and a halloween mask, Jason theatrical. Contacted the company and they claim nothing was stolen, naturally. Worst part is, my family has a very good relationship with Kim the owner, my mother in law used to clean her home. There are many more things that could be said given that relationship but don't need be. I just want my items back! I will be filing a complaint with the BBB whom I have a very good working relationship with in the raleigh area. Also with the police department for theft out of my vehicle. Do not trust this company. When called for an explanation Kim said there is no reason and hung up in me. These guys are theives and have always been known to be. Another employee named Jeremy used to sell people cd players, and radar detection equipment out of the cars for side money. He's now part of the office team. Don't use ACE!!!

It;s a predotory towing company also they are prejudice to foreigners. They towed maintanence truck who was working on my unit. The worker was trying to explain at his best (as he is a foreign) that he is working on apaprtment at that moment but the towing guy was laughting at him and than demanded cash. In the HOA rules states that the workers cars does not have to have stickers. Shame on this company. Very bad experience.

ATTENTION!!! Beware!!!! ATTENTION!!!! PLEASE READ SO YOU NEVER HAVE TO GIVE THESE PEOPLE YOUR 💰 . Ace Towing runs the contract for Costco parking lot in Raleigh. This area has a concert venue called the Ritz. It's a very small venue. Parking is a joke in the area. If there is even parking they now charge 15 bucks to park at the venue if available. Most people find parking in the area and walk because you have no other choice. I'm 41 and it's been a couple years since I've been to a show there but most people especially on a Sunday show in which this was the case. Park at Costco. It's a huge store and a huge parking lot. They wish they could fill it and never will. Anyway they apparently tow now if you park there for a show. How would you know this ?? Most don't because they have 2 signs posted at each entrance but in the wrong direction. Signs you never see because while driving you need to see them looking out your front wind shield. Not looking out your left or right window. The signs are too far from the entrance so there hardly even relevant signs. When you enter the parking lot. 100k square foot. Not a single sign within the parking lot. They are towing 15 people minimum on a Sunday night. You got confused people walking around a parking lot thinking there cars got stolen. Most people don't intentionally park in a no parking area. This is so bluntly a scam. 250.00 buck a pop at a people is near about 4k. The whole process is scripted from start to finish. Lady on the phone prepared to tell you how much of a criminal you must be to park the Costco with basically zero signage. When the actual criminal act is taking place. They are basically stealing cars and extortion. ACE Towing and Costco are willing participants because the towing company literally admitted that they have a lack of sign or that people steal the signs. Like that's my problem. No actually it's a Costco problem. The City of Raleigh has signage requirements for commercial spaces for a reason. So this very exact bull crap doesn't go on. Costco is a willing participant in this extortion by not providing the proper signage. It's your company. If you don't want people to park there. You have a minimum requirement. This falls well below any requirement I've ever seen. I've seen shops with max 4 spaces of parking with more no parking signs than all of Costco. I'm going to talk to a district manager of Costco. If I don't hear we need to look into this further. My next stop. City of Raleigh. If they don't want to handle it. I'll talk to the D.A. and let them decide whether or not the shady towing company is running an extortion scheme. The towing company experience was rehearsed, obviously common enough that it should be a red flag. 15 cars should not be getting towed from 1 location in a span of 4 hrs. I was out of the venue at 11pm. It takes awhile to tow that many cars so this is premeditated. They know and willing participant in this behavior. This company is in the worst part of town. So you have groups of people, strangers getting ubers together to go get there cars for 250. A pop. The guys working the desk are like complaining zombies that are aggressively running credit cards. Ohhh no I'm so sorry you had to take my 250 bucks. It's such a bad experience it's comical. They are printing money with this whole situation and yet you will never run across more rude and depressed people. Money doesn't buy happiness for this rag tag operation. I'm pursuing this out of duty. Duty to the fine people of the City of Raleigh. This is unacceptable for people to have to accept this obviously flawed policy Costco is trying under advertise and overly enforce. They towed a Costco member as well who wasn't even apart of the whole situation. His car just wouldn't start. This is a Sunday. Imagine the chaos on Friday and Saturday nights. That venue is open all week. This is illegal and needsto be put to an end. Predatory behavior 100 percent

Towed my car while I was sleeping, which was parked in MY assigned space in front of the home I own and live in, saying that there was no parking tag. The tag had fallen into the passenger floorboard and was clearly visible through the window. My very sick dog had a vet appt this morning which I had to cancel as I had no car. Guess these guys were bored on a rainy Tuesday in downtown Raleigh and told their crew "Let's go make some money by towing disabled ladies' cars out of their assigned parking spaces". Lived here 6 years and I've never seen them come anywhere near our lot. ACE was rude and said only that they "had a contract". Not anymore ACE. You're getting ready to be fired. Predatory towing is an ugly business. You should be ashamed of yourselves.

~sigh~ I did a *kinda* smart thing and got played by the universe. I celebrated my 21st birthday, had a drink and a shot —that’s it, I’m lightweight. I was going to attempt to drive home, but as I rounded the corner, I felt extremely uncomfortable with that so I parked at a mcds since it was the closest thing I could get into on that street. I go to a friends place, eat, drink water, rest (not sleep). And I’m feeling much better, so I mosey on down to where I parked my car — gone. Absolutely nowhere to be found. Tried calling non-emergency, had to wait an hour before the system could tell me where my car was. I call again… Ace! Of course, why wouldn’t these shady pickpockets have it? Just my luck. I drive a small sedan. An old one, at that. Why is my bill 240 (cash)/252 (card)?!? To go 3 miles (YES, THREE MILES) from where I parked, to the tow yard. And it was only for a few hours, not an entire day by the time I had called. Yes, I did my *light* research in this company, and also finding the average for towing and mileage. ~150 is definitely the more reasonable price for a standard tow to go 3 miles. So, I go to pick up my car and ask “why is it 240?” “That’s the fee” the man quickly replies. As if he had it down pat, practiced and all. Didn’t skip a beat. Asked for my ID — that’s it. Nothing else. No proof of insurance, no proof of ownership. Literally nothing else. I even asked if he wanted them, he said no. While he got my id, he didn’t ask for my proof of ownership. Even tho he probably ran my name thru the system, it’s still required by law to ask for proof of ownership. At this point, it’s about 7:45am. I was just waiting for sun-up, haven’t slept, haven’t had anything other than the lil snacks n water, I’m tired n don’t even feel like fighting it. I just wanted my car back, so I give him my id and he takes a photo. THEN he goes inside to get a receipt, and came out with it filled out BEFORE i even paid for it. It actually says “paid,” meaning he wrote it while I was still entering my information for the payment to process (that is on me, I’m not a morning person even with sleep). I didn’t even ask for the invoice to be itemized. The invoice has literally one thing on it. This is not computing at all. This has sent me back so much, and all I wanted to do was be safe for myself and others. Parking in mcds might have not been the best choice, but it’s far better than driving buzzed, even if it’s only 15 minutes. No wonder this place is considered “predatory” it’s an absolute disgrace. And as i read these reviews and replies, some said tows are 150 (like this one from only a month ago), some said 200 (those were MORE than a month ago). 240 is outrageous, shady , and it’s not making sense. Happy birthday to me. Edit/reply: 1) I was downtown, where parking IS free on the side of the street after 8pm (?) and on the weekends, signs say it. Thus, your claim of “no free parking” is incorrect. Not only was it after 8, but it was also the weekend. 2) under influence, I didn’t think I could park straight without lines. Didn’t want to have my car tilted on a street, and someone hit it bc I parked like a lunatic. Like I said, that parking lot was the closest thing, and I asked the manager if it was ok (not claiming they’re above the law, here) 3) yes, I also did my research on “breaking the law” with reason. Even called the non-emergency to ask. Lo and behold, my reason is valid for safety, considering the circumstances. 🤷🏾‍♀️ I may not know everything but asking questions, using google, and calling people is free. So, while I “learned my lesson,” I hope you get it together quickly. Because you still failed to touch on how one of YOUR people broke the law while I was getting my car, wrote the receipt BEFORE it was paid, and the fact that your replies to others on here are incredibly inconsistent… you live up to your bad rep.

Let’s start with, my car has been towed multiple times by ace towing. They have violated laws and for the first time today, I have on recording the big white racist saying they provide 60 day grace period before towing if they towed out your parking spot for expired tags. I have receipts where they have towed me within the same month. The police was able to view the contract and I now know I have a lawsuit!!! I invite all to tell your story. We have lawyers and planning a class action suit! The owed replies to each comment as if he enjoys preying on people. They literally changed the price on me in front of the officers and I have alllll the receipts to prove it. They have called me the n word, yelled cursed hung up the phone..etc. but no one ever has the means to go after them but I’m so happy they finally will get what is coming for them and soon this will be called Royal Towing!!!!! See yall soon!!!! In court!!!!!

Wow...so my daughter and her friend (good college kids from great homes) weht to Raleigh last night for the fire work show. Before parking in this area where multiple cars were parked, they asked a police officer if they could park there to be sure as they are not from the area. They were told yes. They come back and the car is gone. They were in disbelief thinking they parked it and forgot where, that was differently not the case. Ace towed their car and charged them 207..to retrieve it. It makes me wonder if this was a set up or if the claim predatory tow is in fact what they were victims of. God sees and knows and vengeance belongs to him. A law will soon be in place concerning towing and companies will be help more accountable.

paid 175 for a tow 6 minutes away. they were also located 10 minutes away from me. the guy explained that it’s 175 to hook a truck to a car. i then picked up my car at the mechanic and found my bumper off. the mechanic said the tow truck company did it. i called the ACE to say it would be helpful if they informed me that they would be taking off my bumper that was tied to zip ties. it is a big deal to take someone’s bumper off due the fact that we live in a capitalistic society that makes me too busy to worry about a bumper. but instead, tow truck companies get so excited to get money from people that they forget about basic human customer service. the guy on the phone was argumentative before offering to put my bumper back on the car. EDIT: although morgan wrote in the reply that I am able to come in for a fix, the man at ACE towing fixing my bumper (that they took off) almost charged me for fixing the bumper, and was whining and crying the whole time while fixing my bumper because he did not want to do it after they said they can. It you use this company or any tow company make sure to take advantage of what you payed for and stand up for yourself.

Ace Towing uses predatory practices to extort money from the poor residents of Wake county. They prowl through parking lots to spot a vehicle with out of date tags so they can tow it back to their facility and extort $200 from you in order for them to return your vehicle. How they operate their business should be illegal. They have a rotten company, and their office reeks of wet dogs and stale Marlboros.

Let's be honest nobody wants their car towed but it happens. With that being said it wasn't the worse experience. The ladies there were super nice, & polite, Mr. Lee was really helpful. Even the tow driver helped with advice on where not to park in the lot I was at. Overall a 10/10 experience. PS. the dog was really great as well

Tow away sign was covered, and we retrieved the car within one hour of it being towed. super unproffesional, and they charged me way too much.

They towed my car on my first day at my new apartment. I didn’t have my permit in my car but it was my first day. There is also little traffic in the parking lot where my car was towed from. Just my luck.

my roommates car got towed from infront of our house at 8am. we don’t live on a main road. we don’t live near a stadium. the neighbors don’t have parking passes.

Parked my car at 8:30 pm, Ace Towing towed my car at 9:20 pm the same day, less than a hour later. The sign said no overnight parking. Thats not exactly overnight parking. They then proceeded to charge me over $200 dollars for their mistake. Not a towing company, just a bunch of grumpy men looking to scam people. (Edit/Reply) I did not even specify the property from which I was towed. It was Cosco, from which I have a membership. I will be getting my money back, thank you for wasting everyone's time. I hope y'all enjoyed YOUR lesson, thanks.

I have never been SO DISGUSTED WITH A TOWING COMPANY . Last night my aunt got her car towed that was in my apartment complex in the visitors section . ACE TOWING deliberately drive around in MINORITY NEIGHBORHOODS just so they can get some quick bucks. I was told by the man I spoke on the phone that someone called and that’s why the car got towed but when I arrived at ACE TOWING COMPANY I was told that they drove around picking up random cars . This should be illegal. I will be posting every video I recorded on social media I am not the first person and will not be the last .

I-was-WRONG to have parked where there were clear signs not to park overnight. Regardless of my van being broken down, it was there entirely too long. I chose to believe Ace could have towed it much sooner but showed me grace. For that I thank God for Ace Towing accepting the van as junk so I could get better transportation.

My car was towed due to an expired sticker, even though the registration was fine. My apartment complex has something regarding this in the lease, but towing company should at least contact law officials to verify whether or not the registration is expired. This happened last month. Just 2 nights ago, my brother was visiting from Florida, had a rental car in a vistors parking spot, and had his rental towed for the same reason. I blame both the towing company and the property managers for these asinine tactics

A rare experience but a vehicle that my in-laws thought their son had sold actually got impounded here. As it turns out he did not sell the car and due to other extreme circumstances we were notified by the DMV one week before they would sell the car. However, Ace Towing staff were extremely helpful & understanding. They went ABOVE & BEYOND for me and my wife in our situation with the office manager jean/gene stayed almost two hours after they closed to help us with mechanical problems and even gave us extremely helpful advice. Other staff members like Lee and Nelson also were extremely helpful in our situation. I truly commend all of them and like I said this was a very rare business experience where staff took the time of day just to be great human beings. I’m grateful for that and that’s why I wanted this positive review - they deserve it!

Absolutely horrible towing company. Towed my car while I live on the street. The title was applied for so it had no tag on it. Had they left a warning sticker on it I could have called them and told them that but they didn't. Then when I called them the totally rude person that answered the phone told me quote. ", you'll have to call around and figure it out who had us tow it". Now I understand he towed it because he was told to, but number one he should have left a sticker on it first and the whole thing could have been avoided. Number 2. He should be professional enough to tell me who had the car towed instead of telling me " oh its somewhere in my notes but even if i find it i cant tell you" (mind you this was this morning lol) That shows you how much he enjoys his job Tells you a lot about this company and shows why they have a 2.5 rating lol enough, said.

This Ace Towing company has deals with the property owners that if they tow vehicles, they give a kickback to the homeowners. Car owners trying to get their vehicles back at a cost of about $200 goes to towing then they send the property owners their cut. This is not Right! these Young adults don’t have much money they park their car in front of the place that they’re paying renting to live in after work Not knowing that this deal is going on.

Towed my friend's registered car for being unregistered and are now trying to get her to pay $45 a day for storage. For a car they shouldn't have even towed in the first place. They do things that can absolutely wreck a person's life all without access to the database of information that would let them know if they even should. Absolute con artists.

Told to come in to pick up car. Uber’d over now they have me waiting over 3 hours because they already have my money AND MY CAR. PREDATORY BEHAVIOR!!

They towed my car wrongfully, as part of a predatory towing contract. I gave them one star back because they at least got it back to me within the hour once I proved to them it was wrongful, but it was something that shouldn't have required me to tell them anyway. I think they were hoping I would just pay it off without questioning it, given the behavior of the first person I spoke to on the phone