Ace Towing & Recovery JunkYard in Raleigh (NC)

ACE TOWING REMOVED MY REVIEW…. So I’m leaving it again. Apparently they didn’t like reading the truth about their low brow towing company. They use predatory practices and send out scouts in the middle of the night to look for the smallest parking infraction. YOU CAN GET YOUR MONEY BACK. TELL YOUR CREDIT CARD COMPANY THEY USE PREDATORY PRACTICES AND YOU HAD TO PAY UNDER DURESS!!!! That’s the first step. They will reimburse you. My son had an expired plate and was waiting on his sticker with proper paper work in the vehicle. He was staying at my sister’s house for a total of 8 hours so he could catch a flight out of Raleigh. We were able to obtain a video from a neighbor and we saw that at 11pm a scout making his rounds of the parking lot. At 2am the tow truck removed the vehicle. At 4am my son and his wife went to drive to the airport and the car is gone. The next day my husband called the towing company (where the education pool is just high enough to know how to pull a few towing facts off the internet) and the charge for picking it up was $250. We explained that the payment for updated plate was in the vehicle but the rude employee just laughed which is why we went in full force after that. We filed a complaint to the community HOA and they said that after several complaints about ACE TOWING they decided to FIRE THEM FROM THE COMMUNITY. The most ignorant bunch you’ll ever have to deal with if you get towed. But in our case it was a win. They lost the community towing rights and we also got our money back thru our Amex. Keep fighting against this scam company. ALSO POSTING THE PICTURE OF THEM HAVING TO REMOVE THEIR SIGN FROM THE COMMUNITY hahahaha!!

Terrible customer service experience. The woman assigned to help us came out of a call with our HOA and proceeded to berate my wife. She also threatened to charge us full price (when previously agreed to half) due to my wife’s “attitude” when she was really just quiet and frustrated at having her car towed. The only positive experience was the woman working the front desk who was nice… and the dog.

Let's be honest nobody likes tow companies they are predatory and most of the time extremely rude and have legal authority to steal your property and ransom it back to you like some drug cartel, nothing like waking up in the morning heading out for work and seeing a empty spot where your vehicle used to be. That being said they are required by NC state law to contact you about your vehicle being towed and I had to figure out who towed my vehicle and were on my own. Minus one star. The staff in the office where cold and condescending and the whole thing looked like a backyard operation. Minus one star. To their credit they didn't damage my vehicle and although stealing the whole thing never stole any personal effects in said vehicle. Plus half a star. Also as being cold and condescending they where not outwardly rude while I was paying the extortion fee. Plus half a star. They had several good boys or girls wandering around for pats while you wait. Plus two stars. That is all.

Let’s start with, my car has been towed multiple times by ace towing. They have violated laws and for the first time today, I have on recording the big white racist saying they provide 60 day grace period before towing if they towed out your parking spot for expired tags. I have receipts where they have towed me within the same month. The police was able to view the contract and I now know I have a lawsuit!!! I invite all to tell your story. We have lawyers and planning a class action suit! The owed replies to each comment as if he enjoys preying on people. They literally changed the price on me in front of the officers and I have alllll the receipts to prove it. They have called me the n word, yelled cursed hung up the phone..etc. but no one ever has the means to go after them but I’m so happy they finally will get what is coming for them and soon this will be called Royal Towing!!!!! See yall soon!!!! In court!!!!!

Let's be honest nobody wants their car towed but it happens. With that being said it wasn't the worse experience. The ladies there were super nice, & polite, Mr. Lee was really helpful. Even the tow driver helped with advice on where not to park in the lot I was at. Overall a 10/10 experience. PS. the dog was really great as well

Towed my car while I was sleeping, which was parked in MY assigned space in front of the home I own and live in, saying that there was no parking tag. The tag had fallen into the passenger floorboard and was clearly visible through the window. My very sick dog had a vet appt this morning which I had to cancel as I had no car. Guess these guys were bored on a rainy Tuesday in downtown Raleigh and told their crew "Let's go make some money by towing disabled ladies' cars out of their assigned parking spaces". Lived here 6 years and I've never seen them come anywhere near our lot. ACE was rude and said only that they "had a contract". Not anymore ACE. You're getting ready to be fired. Predatory towing is an ugly business. You should be ashamed of yourselves.

~sigh~ I did a *kinda* smart thing and got played by the universe. I celebrated my 21st birthday, had a drink and a shot —that’s it, I’m lightweight. I was going to attempt to drive home, but as I rounded the corner, I felt extremely uncomfortable with that so I parked at a mcds since it was the closest thing I could get into on that street. I go to a friends place, eat, drink water, rest (not sleep). And I’m feeling much better, so I mosey on down to where I parked my car — gone. Absolutely nowhere to be found. Tried calling non-emergency, had to wait an hour before the system could tell me where my car was. I call again… Ace! Of course, why wouldn’t these shady pickpockets have it? Just my luck. I drive a small sedan. An old one, at that. Why is my bill 240 (cash)/252 (card)?!? To go 3 miles (YES, THREE MILES) from where I parked, to the tow yard. And it was only for a few hours, not an entire day by the time I had called. Yes, I did my *light* research in this company, and also finding the average for towing and mileage. ~150 is definitely the more reasonable price for a standard tow to go 3 miles. So, I go to pick up my car and ask “why is it 240?” “That’s the fee” the man quickly replies. As if he had it down pat, practiced and all. Didn’t skip a beat. Asked for my ID — that’s it. Nothing else. No proof of insurance, no proof of ownership. Literally nothing else. I even asked if he wanted them, he said no. While he got my id, he didn’t ask for my proof of ownership. Even tho he probably ran my name thru the system, it’s still required by law to ask for proof of ownership. At this point, it’s about 7:45am. I was just waiting for sun-up, haven’t slept, haven’t had anything other than the lil snacks n water, I’m tired n don’t even feel like fighting it. I just wanted my car back, so I give him my id and he takes a photo. THEN he goes inside to get a receipt, and came out with it filled out BEFORE i even paid for it. It actually says “paid,” meaning he wrote it while I was still entering my information for the payment to process (that is on me, I’m not a morning person even with sleep). I didn’t even ask for the invoice to be itemized. The invoice has literally one thing on it. This is not computing at all. This has sent me back so much, and all I wanted to do was be safe for myself and others. Parking in mcds might have not been the best choice, but it’s far better than driving buzzed, even if it’s only 15 minutes. No wonder this place is considered “predatory” it’s an absolute disgrace. And as i read these reviews and replies, some said tows are 150 (like this one from only a month ago), some said 200 (those were MORE than a month ago). 240 is outrageous, shady , and it’s not making sense. Happy birthday to me. Edit/reply: 1) I was downtown, where parking IS free on the side of the street after 8pm (?) and on the weekends, signs say it. Thus, your claim of “no free parking” is incorrect. Not only was it after 8, but it was also the weekend. 2) under influence, I didn’t think I could park straight without lines. Didn’t want to have my car tilted on a street, and someone hit it bc I parked like a lunatic. Like I said, that parking lot was the closest thing, and I asked the manager if it was ok (not claiming they’re above the law, here) 3) yes, I also did my research on “breaking the law” with reason. Even called the non-emergency to ask. Lo and behold, my reason is valid for safety, considering the circumstances. 🤷🏾‍♀️ I may not know everything but asking questions, using google, and calling people is free. So, while I “learned my lesson,” I hope you get it together quickly. Because you still failed to touch on how one of YOUR people broke the law while I was getting my car, wrote the receipt BEFORE it was paid, and the fact that your replies to others on here are incredibly inconsistent… you live up to your bad rep.

Wow...so my daughter and her friend (good college kids from great homes) weht to Raleigh last night for the fire work show. Before parking in this area where multiple cars were parked, they asked a police officer if they could park there to be sure as they are not from the area. They were told yes. They come back and the car is gone. They were in disbelief thinking they parked it and forgot where, that was differently not the case. Ace towed their car and charged them 207..to retrieve it. It makes me wonder if this was a set up or if the claim predatory tow is in fact what they were victims of. God sees and knows and vengeance belongs to him. A law will soon be in place concerning towing and companies will be help more accountable.

paid 175 for a tow 6 minutes away. they were also located 10 minutes away from me. the guy explained that it’s 175 to hook a truck to a car. i then picked up my car at the mechanic and found my bumper off. the mechanic said the tow truck company did it. i called the ACE to say it would be helpful if they informed me that they would be taking off my bumper that was tied to zip ties. it is a big deal to take someone’s bumper off due the fact that we live in a capitalistic society that makes me too busy to worry about a bumper. but instead, tow truck companies get so excited to get money from people that they forget about basic human customer service. the guy on the phone was argumentative before offering to put my bumper back on the car. EDIT: although morgan wrote in the reply that I am able to come in for a fix, the man at ACE towing fixing my bumper (that they took off) almost charged me for fixing the bumper, and was whining and crying the whole time while fixing my bumper because he did not want to do it after they said they can. It you use this company or any tow company make sure to take advantage of what you payed for and stand up for yourself.

I-was-WRONG to have parked where there were clear signs not to park overnight. Regardless of my van being broken down, it was there entirely too long. I chose to believe Ace could have towed it much sooner but showed me grace. For that I thank God for Ace Towing accepting the van as junk so I could get better transportation.

Parked my car at 8:30 pm, Ace Towing towed my car at 9:20 pm the same day, less than a hour later. The sign said no overnight parking. Thats not exactly overnight parking. They then proceeded to charge me over $200 dollars for their mistake. Not a towing company, just a bunch of grumpy men looking to scam people. (Edit/Reply) I did not even specify the property from which I was towed. It was Cosco, from which I have a membership. I will be getting my money back, thank you for wasting everyone's time. I hope y'all enjoyed YOUR lesson, thanks.

They towed my car on my first day at my new apartment. I didn’t have my permit in my car but it was my first day. There is also little traffic in the parking lot where my car was towed from. Just my luck.

my roommates car got towed from infront of our house at 8am. we don’t live on a main road. we don’t live near a stadium. the neighbors don’t have parking passes.

Ace Towing uses predatory practices to extort money from the poor residents of Wake county. They prowl through parking lots to spot a vehicle with out of date tags so they can tow it back to their facility and extort $200 from you in order for them to return your vehicle. How they operate their business should be illegal. They have a rotten company, and their office reeks of wet dogs and stale Marlboros.

I have never been SO DISGUSTED WITH A TOWING COMPANY . Last night my aunt got her car towed that was in my apartment complex in the visitors section . ACE TOWING deliberately drive around in MINORITY NEIGHBORHOODS just so they can get some quick bucks. I was told by the man I spoke on the phone that someone called and that’s why the car got towed but when I arrived at ACE TOWING COMPANY I was told that they drove around picking up random cars . This should be illegal. I will be posting every video I recorded on social media I am not the first person and will not be the last .

Told to come in to pick up car. Uber’d over now they have me waiting over 3 hours because they already have my money AND MY CAR. PREDATORY BEHAVIOR!!

They towed my car wrongfully, as part of a predatory towing contract. I gave them one star back because they at least got it back to me within the hour once I proved to them it was wrongful, but it was something that shouldn't have required me to tell them anyway. I think they were hoping I would just pay it off without questioning it, given the behavior of the first person I spoke to on the phone

My car was towed due to an expired sticker, even though the registration was fine. My apartment complex has something regarding this in the lease, but towing company should at least contact law officials to verify whether or not the registration is expired. This happened last month. Just 2 nights ago, my brother was visiting from Florida, had a rental car in a vistors parking spot, and had his rental towed for the same reason. I blame both the towing company and the property managers for these asinine tactics

A rare experience but a vehicle that my in-laws thought their son had sold actually got impounded here. As it turns out he did not sell the car and due to other extreme circumstances we were notified by the DMV one week before they would sell the car. However, Ace Towing staff were extremely helpful & understanding. They went ABOVE & BEYOND for me and my wife in our situation with the office manager jean/gene stayed almost two hours after they closed to help us with mechanical problems and even gave us extremely helpful advice. Other staff members like Lee and Nelson also were extremely helpful in our situation. I truly commend all of them and like I said this was a very rare business experience where staff took the time of day just to be great human beings. I’m grateful for that and that’s why I wanted this positive review - they deserve it!

Absolutely horrible towing company. Towed my car while I live on the street. The title was applied for so it had no tag on it. Had they left a warning sticker on it I could have called them and told them that but they didn't. Then when I called them the totally rude person that answered the phone told me quote. ", you'll have to call around and figure it out who had us tow it". Now I understand he towed it because he was told to, but number one he should have left a sticker on it first and the whole thing could have been avoided. Number 2. He should be professional enough to tell me who had the car towed instead of telling me " oh its somewhere in my notes but even if i find it i cant tell you" (mind you this was this morning lol) That shows you how much he enjoys his job Tells you a lot about this company and shows why they have a 2.5 rating lol enough, said.

This Ace Towing company has deals with the property owners that if they tow vehicles, they give a kickback to the homeowners. Car owners trying to get their vehicles back at a cost of about $200 goes to towing then they send the property owners their cut. This is not Right! these Young adults don’t have much money they park their car in front of the place that they’re paying renting to live in after work Not knowing that this deal is going on.

Towed my friend's registered car for being unregistered and are now trying to get her to pay $45 a day for storage. For a car they shouldn't have even towed in the first place. They do things that can absolutely wreck a person's life all without access to the database of information that would let them know if they even should. Absolute con artists.

Josh with Ace Towing is an absolute jerk! My car was wrongfully towed during a football game at NC State after an employee told me I could park in a specific space and use a handicapped placard. Josh was unsympathetic and rude to me and my father after we tried to explain the situation to him and forced us to pay him to get our car back. Thankfully the NC State Athletic Director is involved and they are working to get a refund issued for us. If I could share a review with negative stars I would because this place doesn’t even deserve one star.

Horrible company, they tow your car from your own spot for any small reason. They just wait to snag your car so they can make the money; they are not reasonable at all. Once they picked my car and when I got to their place to pick up my plate number was missing. They did not care.

Towed my car at a NCSU football game. Not necessarily blaming them for that, more NCSU (no signage anywhere nearby saying no parking or towing enforced). But the person I dealt with was the most disrespectful and nasty person I have ever spoken to. Puffing smoke from a cig in my face as the only English the dumb mf seemed to speak was "$100". And they towed the car to a side street parked scary close between two other cars, and another truck too close in front. Can't even imagine if the person next to me got there first and tried to move their car past mine. Took me a 10 point turn to maneuver my car out of where they placed it. Pilling dozens of cars into a tiny area just asking for an accident and damages. Horrible and disgusting employees and business model.

Called and asked very simple question and the person on the phone was completely rude and would not answer my simple question of “do you tow from my apartment complex”. He kept saying “why”. It’s a simple yes or no question. I don’t know why he is so rude but I would never do business with someone like this. If you are a business that uses them to tow, I would rethink it. Their customer service etiquette is below zero.

Reviews for a towing company are not going to be great, however these guys towed my rental car 6 feet from the front of my house with my visitor parking tag in the car. Had to uber there only to point out the tag in the windshield and the guy "had to make a call because he wasn't sure of the color" and finally just handed me back my license and said I was good to leave. I left in tears with not even a sorry from them and lost half the day of work I needed to rental car for... only for the same thing to happen to my coworkers car a few weeks later. She was incorrectly towed from her house, the only nice thing I have to say is they didn't charge either of us after we proved we were incorrectly towed. Don't use them they just straight up decide to steal people's cars I guess