Copart - Raleigh North JunkYard in Knightdale (NC)

Worst ran company EVER!! Employees must hate the job they are all so rude and not willing to help at all. I have a car to pick up and they don’t have an appointment for pickup in my pickup window time before I receive fees. So even though I can’t get my car because they can’t accommodate me they still want to charge me a fee.

This facility has terrible customer service. They prioritize vehicles that do not have customers waiting over customer waiting. Worst experience out of all copart I’ve been to. Avoid if possible

Would give a zero rating if possible. All I needed was to remove personal items after insurance totaled car. There was NO ONE else around and they made us wait outside in 100 degree heat. Rude employees too. Thanks for the apology. Apparently you are great at apologies. But since these negative reviews go back years it's clear you don't really care. If you did, you would address the issues instead of constantly apologizing.

Rude ,unhelpful staff in the office I have been to many Copart's and never had office help be so rude and unwilling to help .

I visited a lot of different locations. This one... the worst experience. Rude employees, poor service.

People, you have to believe the bad reviews. Stay away or you will be another victim of bad service. Specifications are not very true about the cars, you REALLY need to go preview the vehicles you buy from here or you will be very disappointed. On top of that, bad customer service. People are rude, you wait a long time for them to answer the phone and they just hang up on you. The title was in their hands for 3 weeks, 2 weeks ago I called and they said theyll mail next week. I waited 2 more weeks, nothing happened, I called back again, they told me the same thing, they have not even mailed it yet. I just made a 3rd request to send it, and will see how much longer I need to wait. Not happy at all.

I was not buying a car from them so my experience is completely different than the other reviews here. CoPart is who my insurance worked with when my car was deemed a total loss. Every time I reached out to this location, I had a good interaction. They were understanding and patient with me when having to get my Title due to NCs 15 day rule before sending it out (which is just crazy to me when the DMV verifies all the info in the system in the first place). When I physically went up to the location and when I needed to retrieve something left in the car, both times I had a great and quick interaction. ThankYou.

It has taken me some time to write this review, if something bad happens once I can let it slide; but this Copart in particular is completely flawed. The vehicles are not advertised correctly, the title arrives a month after picking up the vehicle, and the customer service is abysmal. That is the kindest way to call it without using profane language. Phone rep's hang up randomly, and they belittle you saying "It's not their problem" What type of customer experience is that? With my experience of purchasing vehicles all across North Carolina, this is by far the weakest, immature, unprofessional Copart in North Carolina. I would not call this Copart a business. Do yourself a favor a purchase from a competent branch, your time, money, and stress levels will thank you.

As a Copart member with over several years of experience visiting locations in NC and other States, this location is by far the worst managed. I am writing this based on repeated negative experiences, at this location. Even if the vehicle is being auctioned the next day, the vehicle will most likely not be staged and available for preview. You will be asked for the lot# and told the vehicle will be brought out to you to check. In my last experience, I waited at least 30 minutes, and the vehicle was still not brought up to the preview area. After going back to the office and told they were getting it now, I waited another 10 min with nothing. Other locations would have had the vehicle already staged, since the auction was the next day. It wasn't even busy at the time. It would have taken me five minutes max to walk to the vehicle with my safety vest. They have no respect for your time, or efforts you make to visit and preview any vehicle you plan to purchase. Copart, if you are reading this, get some training done by other location's representatives to get this one managed properly. We do pay for our membership and deserve better.

If I can give you less than 1 star I definitely will do it!! Why in hell you would charge for the vest?? Plus I request I restroom and the answer was that you guys don’t have a public restroom!

I work as a dealer and this copart is the worst copart you can buy a car from. I’ve been fighting for a title since last august and they are lying and saying they can’t do a duplicate title on a clean title. I’ve had a few title issues with other copart and they were so helpful. The rude lady on the phone is no help and have zero respect for the customers and the issues they have. I wouldn’t buy a scrap title car from this place. How do you even sell a car without a title? Terrible

DON'T PURCHASE FROM HERE!!!!This is the most UNPROFESSIONAL Copart location I have ever been to. When we first arrived it wasn't clear where to park and someone came outside yelling at us to park in a different location. The parking is about 1/4 mile from the office. After I filled out everything I was forced to wait outside in 30 degree weather until they called me inside eventhough I was wearing a mask and stood at a distance. They said they didn't care that it was freezing outside and even called security on me. I will never buy from this location again!

Great place to buy vehicles, trailers, RVs, etc.

If I can give this place 0 star I would the manager is rude/ talks over you/ argues with you/ your explaining your situation and she acts clueless/ and says I don’t know what your talking about and pulls out hidden fees and put my car no one can bid on it and gave me a really hard time where I took my car back Copart really needs to fix there staff because this is not it

Rude staff!!!!! Of more than 30 corparts I have been, this is the one has the rudest staff ever!! (Office staff), tha fat lady and surpervisor or manager. Not coming back ever!!!!!

Very bad staff in the office (two big ladies) In each state where I was, the staff is trying to help and enter the client's situation, except for this office... I will never come back here again!!!

Extremely rude good attitudes goes a long way drove 3 hours to pick up vehicles arrived at 4:15 and was told they are closed and hours say open till 5pm

My favorite COPART of them all. Extremely fast costumer service. The ladies at the front desk are super nice and helpful.

Every step of the way worked smoothly with copart. I picked up my car and copart jumped it for me put air in my tires and got me out expeditiously. I was only confused on my deposit, I thought it would be applied to my total cost.

the worst experience. of all copart

The lady’s inside the office are so rude. Instead of helping they make more problems 😂😂

They are all pretty slow for the most part. This one was manageable. They just seem overworked . Not as bad as some . Overall experience was positive.

The people that work there are very professional and really know their job very well. It's nice and clean and mask are required "thank God".

Can’t really go looking at cars not into buying sight unseen good luck

poor service to Copart members.

Paperwork never ready notary always on lunch have to wait for paperwork for 30 to 40 minutes this place needs jesus But the loaders are alright

Very bad costumer service Their specifications are not true in the cars You better go preview before buying