We are committed to finding ways to better serve our customers and the communities we serve.
At Big Mack Towing, we realize we would be nothing without our customers, that’s why we make each and every tow, the best imaginable. Towing to tire changes, we have something to help with all your roadside needs. We pride ourselves on our friendly, courteous and helpful employees. Our goal is to give you quick and responsive service while providing outstanding customer service. As Big Mack Towing and Recovery continues to experience unprecedented growth, we’re working together to continue improving our service and to expand our workforce.
Hours not specified
What clients say about Big Mack Towing & Recovery LLC in Knightdale (NC)
When my car died, I requested a tow through my insurance and Big Mack was dispatched to me. Zeb got there well before the ETA and had my car loaded on a flatbed inside of 5 minutes. Clearly he's done this a few times before.
Used them today for the first time instead of getting a tow the gentleman changed the tire for me , arrived fast under 10mins and price was affordable . Highly recommend
Ugh I wished I asked him for his name again but he assisted me today sent through State Farm roadside assistance. He was nice and has good Attitude. He made a stressful day a lil less stressful. I really appreciate how he handled my vehicle. He was very tall kinda slim definitely keep him around.
Big Mack Towing was assigned to me via State Farm roadside assistance. Zeb came and not only helped solve my problem, but made sure my kids and I got to our next destination safely.
Quincy was such an understanding sweetheart on the phone. I never met him in person but his phone manner is A++! He made what was a stressful time into one I could laugh about. Good guys here. Can't thank them enough for dealing so well with me.
Excellent service! They let me know when the truck would arrive and kept me up-to-date every step of the way. The dispatcher and driver were both kind, courteous, and very professional.
If I could give 100 , I most certainly would. I recommend this organization with the highest of accolades.
The guy that actually came to toe the car, Stephan, was super nice and professional. Knew what he did and took care of my car like it was one of his own! Definitely deserves a 15/10!
Though, the dispatchers were very rude and unprofessional on the phone, let alone the fact they stop replying at some point….
Big Mack service was awesome. He was very knowledgeable of the tire service..
He knew were my tire equipment was stored..
He was professional and change my tire in timely manner.
I was secure in his ability to change my tire.
He came and served me quickly..
Big Mack is a great business..
Stephen was very helpful. The first tow truck company never arrived or called after 2 hrs. I got a message from Ford that Big Mac was on it's way in 90-120 min. A busy morning. Thank goodness. Stephen took good care of my SUV and was polite and pleasant. Thank you.
I was having a tough Monday morning. John showed up earlier than estimated, spoke clearly and concisely about what he was doing (because I asked), and was very polite and courteous. He was very pleasant to ride with and helped make an awful morning a lot more bearable. Thank you Big Mack's Towing!
Got a tow from Steve, he got to me quicker than expected and got right to it. He made sure my car was strapped well and taken care of. When we got to my house he even dropped it right into my garage (I keep my car there no matter what!) I didn’t have to worry about pushing in there alone since it was after midnight. Very professional, will definitely only call them when I need a tow.
The customer service was remarkable. Stephen was very professional and down to earth as well as made me feel safe and comfortable. He made my towing experience great. Thanks again and would definitely recommend this company as well.
I cannot say this enough, Stephen was absolutely incredible! Not only did he go above and beyond with helping a damsel in distress, but he was kind enough to stay with me to make sure my ride came. Extremely professional, he called me several times to update me on his arrival. Would highly recommend Stephen at Big Mack Towing for any of your service needs.
After waiting for 2.5 hrs while my insurance attempted "to locate" a provider to jump my car, I was told this company had 46 trucks and it had been a slow night for them. Stephen gave me a card and said it would be faster to deal with them direct. After he arrived on scene the problem was corrected in about 5 minutes. Very polite and available in the dead of the night when others had dropped out.
Stephen was very nice and professional. He took care of my vehicle and parked it better than I did. Took the time to explain a bit about the company and what they did, really appreciate an only recovery service during these times. Highly recommend!
I had a 5 star experience getting my car towed a few weeks ago. The driver that responded was Stephen Jones. He was very friendly, was there promptly, assured me that I was safe, he was very funny in light of my break down at night, and I would definitely use your services again! Stephen Thank you!!!!!
Jun 08, 2021
Nearest Junkyards to Big Mack Towing & Recovery LLC
Big Mack Towing & Recovery LLC in Knightdale offers the following services: Towing service. You can check with them or contact us—we also offer free vehicle towing, instant quotes, and expert advice on finding the correct parts so you can save money and get exactly what you need with minimal effort.
Big Mack Towing & Recovery LLC are located in Knightdale — the full address is shown above. If business hours are not listed for this location, please call us or use the online quote form on our website to confirm availability and schedule a convenient time; we’ll respond promptly.
Yes, Big Mack Towing & Recovery LLC in Knightdale buys vehicles in any condition — from fully functional to damaged or non-running. You can contact them by phone or us via the online form on our website, specifying the make, model, and year of manufacture of your vehicle. We’ll make you an offer, schedule a pickup, and in most cases, our tow truck can arrive the same day with cash or instant payment.
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