Great job! Really quick and helpful! Daughter blew 2 tires tonight and we needed it towed to nearest tire place that was still open. So thankful for great service!
Absolutely loved the service! Got stuck in the middle of traffic today and they were able to get a driver in bound to us in under an hour and got us and the car safely back home! Where nobody else would even try let alone get to us for another 6 hours, they were ready to assist us in our time of need! Great customer service and communication! Our driver Paul was awesome and really cared about helping us get it back home safely! Highly recommend!
Do not use this company. Had my vehicle towed 2 miles. Took them almost an hour to get there from 3 miles away and got charged way to much. Lesson learned.
I had an overall positive experience with getting my car towed. I believe the driver’s name was Mario ? He was in a green and white flatbed. He was very professional, very quick he actually had a conversation with me while hooking up my car so he was down to earth and relatable. The only problem I had with my experience was a black and green wrecker passed me and I called and the lady said that wasn’t my driver so I said okay and just waited for my guy which was the guy in the flat bed but like 10 minutes before he got there the dude in the black and green wrecker passed me again and he didn’t even have a car like I don’t I don’t know why he was in the back of camp Lejeune I don’t understand why he couldn’t tow me and I had to wait another 10-15 minutes for the other driver to arrive when he literally drove right passed me. I feel like the whole experience would’ve saved everyone a lot of time if the wrecker could’ve just stopped and towed me. But overall I’m happy with my experience and would recommend this towing company to any of my buddies that need a tow
The guy got there shortly after I called, and he was incredibly helpful pulling me out of a ditch! We had to adjust the steering a little since we were in mud, but he knew exactly what to do. Happy with the service I received!
I got rear ended last night. Tyrell called me right after my insurance company contacted them to get my exact location for pickup. He has great communication skills and was very professional. He made the towing process very easy. I’d recommend this company again! I appreciate all your help last night!
My car stopped shifting into gear and I had to get a tow back home. Mario was professional, knowledgeable, and very helpful. He got my teenager and I back home with our vehicle quickly and safely. Kudos to Mario for being an outstanding employee!
DeAndre was super kind and knowledgeable on towing my lowered car. He was extremely professional and very timely and delivered my car to the mechanic with no damage!
My driver arrived quickly, preformed efficiently, and made adequate chitchat to lighten the mood of my car 6yr old car leaving me stranded on the side of the road. Hopefully I don't require this service anytime soon, but I would use again.
My driver was absolutely phenomenal. Although I didn’t end up needing a tow, he was polite enough to stay on the phone with me & keep me calm, trying his best to get to me ASAP. He kindly gave me a jump, and provided some advice on what he thought I should do moving forward. I don’t recall his name at the moment, but I am extremely grateful!
Highly recommend. Easy to work with and schedule, fast service and fair cost. Matthew was super polite, professional and quick at pickup (on base) and delivery. Again, can’t recommend enough!
Needed a quick winch out, a nearby tow company wanted way more. Called Smith’s towing and Ray arrived quickly. He did a simple winch out and even offered a discount from the quoted price over the phone. Would highly recommend. ⭐⭐⭐⭐⭐
I want to sincerely thank Alfredo from Smith’s Towing Company for helping my husband during a difficult situation in the early hours of the morning. Around 3 a.m., my husband’s vehicle broke down on the side of the road and our insurance company dispatched Smith’s Towing. Alfredo showed up quickly even earlier than expected and maintained clear communication the entire time.
At that hour, it can be stressful and even a little nerve-wracking, but Alfredo was incredibly professional, respectful, and efficient. He got the vehicle safely to its destination without any issues, and we’re both so grateful for his help.
Out of all the towing experiences we’ve had, Alfredo has truly been the best. If we ever need assistance again, we’ll be sure to request him by name.
Thank you again, Alfredo, for being dependable when we needed it most!
We would like to express our sincere gratitude to Alfredo from Smiths Towing Company. He provided invaluable assistance in towing our vehicle to our desired destination. Our vehicle unfortunately experienced a breakdown in the middle of a parking lot on a military installation. Our insurance company contacted Smiths Towing Company, and Alfredo promptly arrived to assist us. He was exceptionally prompt, arriving even earlier than the estimated time, and maintained consistent communication with us throughout the process. We must say that, of all the towing technicians we have encountered, Alfredo has been the absolute best! Should we require assistance in the future, we will certainly request Alfredo personally. Thank you so much, Alfredo, from Smiths Towing Company. We truly appreciate your help on tonight!
Very fast, professional, courteous, and reliable service. Came to me within 15-20 minutes, and handed the tow with great care and attention. Would highly recommend their services to anyone needing towing in Jacksonville!
It would be 5 stars if it were not for the confusion of the response phone number being out of state & the Supporting staff on the phone Not Believing I only needed to tow my car 70 yards. The gentleman who responded on site was polite ,respectful and acknowledged the very short distance tow. My cost was adjusted. Payment was simple . Very Satisfied.
Driver was awesome, friendly and gave my son and I a ride 45 min back too home w the tow. 4 stars cuz PRICEY and they played me, "1 hour ", ... 3 hrs later
I attempted to use jumper cables to start the vehicle and was unsuccessful. I then called for the tow and was told that they would make a similar attempt to jump the vehicle and make a few quick confirmations prior to hooking up the vehicle. The driver stated he could not jump it and towed it to the dealership. It was after hours on the weekend so it took a couple of days before the dealership service team could analyze the vehicle. Once they did, they were able to confirm the vehicle had a bad battery and used a jump pack to start the vehicle for me. That jump took less than 5 seconds. I do not understand why your team could not do this. I would have then only had to pay an appropriate call out fee to your company and I would not have had to pay a $200 diagnostics fee to the dealership for their determination.
Soon as I called for a tow the guy got to me really fast so I was happy about that!! Also very nice and professional people from the person that answered the phone all the way to the guy picking up my car!! Highly recommend and will definitely use Smiths again!! Awesome job guys and keep up the good work!!
Outstanding! Quick, safe, and professional service. The driver was great and friendly. I do recommend! Definitely 5 stars. The driver even helped to put the tire back on the vehicle to get it towed safely and properly
Smith’s is always my go to tow service anywhere around Jacksonville or surrounding areas- personally or for work trucks. Smith’s is always professional, prompt and courteous. There are several Smith’s in town, but only 1 original Smith’s…. Smith’s Towing & Recovery!!
popped a tire on western and put in a request through usaa and smiths was there within the hour to tow me!!! very friendly and thorough with the picture taking process. he towed it to sanders ford for me and completed the night drop process for me!!! highly recommend
I had an awesome experience. The driver showed up right on time and was super helpful getting my car back home. Really friendly, professional, and knew exactly what they were doing.
Had my truck pulled from the mud. Driver was prompt and professional. Truck lights were very bright drawing attention to my mistake. I was concerned my man card would be confiscated lol. Thanks
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