Carolina Car Care in
West End (NC)

Carolina Car Care recently did some work on a 2019 Honda Pilot and a 2011 Honda Ridgeline for us. The work was completed very quickly and the vehicles are now working great. We highly recommend Carolina Car Care, you will not be disappointed!!

The service team is great and MOST of all, trustworthy. They will do what needs to be done a provide insight for items that may need work down the road. My wife and I have dealt with them for twenty weeks and never been disappointed.

My appointment was made in a timely manner. I didn't have to wait for the actual appointment which didn't take long. Everyone was professional and friendly.

They answered the phone quickly, able to make appointments within a short time. Once at shop they advised me on what needed done. Will go back if needed

Always great and trustworthy service and not to mention very timely manner. Better than any place I’ve ever been.

I had a simple State Inspection but I've always found Carolina Car Care to be friendly, trustworthy and professional. Mike especially is always pleasant and informative.

Carolina Car Care is a super group to take care of your car care needs. I was able to book an appointment in a reasonable time. My car was taken in before my scheduled time. I was apprised of issues and solutions. The waiting area was clean and comfortable. Everyone was friendly, courteous and efficient. I highly recommend Carolina Car Care.

This is the first time I’ve taken my car to Carolina car care. I had no appointment. But they said they would look at my car. I thought the brakes were bad. And hadn’t driven it in over a week. They were very friendly and seemed to care that this was important to take care of. They gave me a ride home and said they would call soon as they looked at my car, Which took place within an hour. Turns out there was no problem with my brakes. There might’ve been something stuck on the brake pad, causing the problem. I wasn’t a number.They were personable and cared. I will be taking ALL my car needs to them. And there was no charge for looking at my car just the oil change that I needed.

Jess & crew provided excellent serviving of our van. Scheduled our maintenance, had the correct items on hand, accomplished their work quickly and happily sent us on our way (home).

This is by far one of the best vehicle service shops I've been to in a while. Customer service is excellent, prices are fair, and the work I have needed so far has been exceptional. I appreciate their honesty and the integrity with which they serve their customers.

Carolina Car Care has been my vehicle caregiver for many years. I’m very happy with the management. Jesse, Mike, and the Car Care Team are absolutely wonderful. I love those guys.

I find Carolina Car Care worth the money they charge because their work if outstanding. I have a 2006 Mercedes that they keep in great shape. I highly recommend them. Yvonne

I am new to the area. Very personable people and very timely with their appointments. What a great place to have service!

For being able to get me in quickly after blowing 2 tires on one of those awful potholes, I'm giving them some stars. But otherwise, my experience was not good. I got two tires, an inspection, and an alignment, paid a good amount. I wasn't able to pick up my car as I was working so my parents went to get it for me. The person checking them out made a remark about them paying for it, which I didn't appreciate. It wasn't until they got home that my parents saw they had failed my inspection for my breaks. Hadn't told me about it, nothing, just failed me with my tags due at the end of November. So my dad called and told them my breaks drove great, and they said they could reinspect it and "if it's close enough I'll pass you". No. I took it elsewhere and they said my breaks were good and passed me. They've done a similar thing to my dad, saying this or that needed replaced and so he took it elsewhere and they said those things weren't broken at all. Needless to say none of my family will be returning, a mechanic who can't be trusted to tell me what actually needs fixed is not a mechanic I want to be at.

Carolina Car Care - gives you the Personal touch , very Friendly , Professional , easy to talk to.. Great Service .. cannot say how happy we are to have someone you can Trust. Thank you

I called Carolina Car at the last minute to have the state inspection done on my car for renewal of the tags. They fit me into their schedule the same day. I was very happy with their service. I have had my car serviced there recently and will continue to do so. They are very customer oriented and I highly recommend them to everyone.

I came in expecting to pay for an alignment, but after a thorough inspection, the team let me know I didn’t need one. No upselling. No unnecessary charges. Just honest, professional service. In a world where it’s easy to feel like just another transaction, this shop reminded me what true customer care looks like. They could’ve taken my money and sent me on my way — instead, they chose integrity. Kind, transparent, and genuinely looking out for their customers — that’s the kind of place I’ll return to and recommend without hesitation.

Jesse And Mike two really good guys. Jesse is a very honest gentleman. He tells it like it is. The mechanics at the shop are very good. Very polite. Get the job done. And they do a little extra Even if you didn’t ask. Which is great I highly recommend

The service at Carolina Car Care was outstanding. The owner, manager, and service team were all equally engaged, demonstrating a high level of commitment to customer satisfaction. Every aspect of the process was handled with professionalism. I was provided with detailed updates at each step, including photos that clearly explained the work being performed. I am extremely satisfied with the service I received and highly recommend Carolina Car Care to anyone seeking quality and trustworthy automotive care.

We moved to Seven Lakes about a year ago and were excited to see a local garage in the area. We were even more excited and impressed by the service, professionalism, and value in caring for our G90 and Volvo XC60. The team is well orchestrated in their operations and you can trust them to be upfront and honest about your care car care needs.

Friendly staff, diagnosed the problem quickly. They ordered the parts, and I came back the next day for a quick install. Final price was exactly as quoted. Good to have an honest shop you can trust.

This is a great place to have car servicing done. I had a state inspection done and it was fast and professional. I had another car needing and oil change and, again, service was quick and well done. The atmosphere is very friendly and the waiting area is comfortable. We have been customers there for over 20 years.

I've been going here for years now. Always cheerful, knowledge in car needs and excellent service. I trust them to take care of my car. Jesse and Mike always willing to answer questions and advise! Highly recommend this place for your car needs!

I have had appointments with them on two of my cars. They have always done a great job on my cars at a fair price. Plus I feel they are very professional and do not try to sell you something you do not need. It is comforting to know I have an honest auto service shop near me.

The owner and staff are very knowledgeable, friendly and personable. People with appointments are taken care of in a timely manner. The service is outstanding and the pricing is very reasonable. We definitely recommend Carolina Car Care to all of our neighbors and friends.

I found Carolina Car care in West End not long after moving here and have had both cars and my pickup in for various services and as a business owner I really appreciate Jesse and his team for they’re commitment to customer service!!! Depending on the needed service the options are discussed and explained clearly and if it’s a fairly expensive “like my Diesel fuel issue” there were no surprises and as someone who appreciates a job well done I trust them with my cars and truck.

I had my radiator replaced today I have have to tell you I was not happy. The staff were great, their timing was good, and check-in was easy, but the finished price was some 25% higher than quoted and I never received a call to inform me of the change in price. I was quoted $879.72 and when I arrived to pick up my truck I was told the bill would be $1,095. To some this might not be a big deal, but to me...$215 dollars is a big change to swallow. I was told the change came from the itemization and credit change processing fees. How was the estimate that wrong? I am concerned that they lack the systems to properly estimate the work, or they estimated low to entice me to have the work done (I don't want to believe that is the case). As a business owner myself, I always try to honor a price that I quote to a customer. More times than I can count, a vendor has changed the price of the materials I need to complete a job and I haven't passed that on to a customer. I would recommend that Carolina Car Care do the same. Also...credit card processing fees are the cost of doing business. You get a convenience of not dealing with bounced checks, running cash to the banks, and don't have to keep as much cash on hand. You should not be charging me extra for making your life easier. I am sure others are making decisions based on the information you provide and cant afford the change when you under estimate.