What clients say about Pronto Auto Center in Pineville (NC)
I brought my car here on January 17, 2026 for major repairs and paid a $500 deposit. They kept telling me the parts were ‘on the way’ and that they had tracking numbers, but I never once received a call with a real update. My registration expired on February 28
and months later my car still isn’t fixed and I still am not getting clear communication. When I finally asked for my $500 back, I was told I’d get a call the same day or the next day. No one called. When I followed up again, suddenly it was ‘approved’ by the boss but there was still excuse after excuse. At that point I told them to keep the $500 because I was tired of being lied to. If you need major work or parts that might be hard to get, I do NOT recommend putting down a deposit here. Make sure they actually have the parts or can give you proof before you leave your car or your money. Communication and honesty matter to me, and I did not experience either here.
Excellent customer service. They not only helped me with a short notice pre purchase inspection but also took extreme care to annotate and explain all of the findings. For what it's worth, they earned my trust and I will absolutely bring any of my autos to this shop. Many thanks !
This was my first visit. I needed lights off inside my car. I was so disappointed because they had my car for a day and a half. They ordered a part for my car that cost $513.00 without informing me of the cost and total amount I had to pay was 823.00 and did not inform me about the price. I get in my car and one of the lights still on. I don’t know how they are a five star. My last visit and I will be making referral to consumer protection.
Went pronto for used tire, due to hitting curb.. the gentleman was very helpful and patience with me. The tire looked brand new and the price was awesome. People, they do almost everything for your vehicle, and there.. prices are awesome.
Fantastic customer service. Everyone there was very honest and helpful. The entire team seems trustworthy and caring. They have my business for anything in the future for my vehicles.
VIBES WERE GREAT. Super friendly, explained everything, and worked with me while answering all my questions. I 100% recommend this place. Love the vibes, I will be back.
Professional approach and high-quality work. The brake pads were replaced carefully and without any hassle. The brakes work much better now, and the car feels more confident on the road. Thank you for the excellent service!
Great service, reasonable prices, smiling faces! I would highly recommend Pronto Auto Center to anyone needing tire service. Thank you Pronto Auto Center!
Amazing work and customer service. Came in to get new tires and they provided me with the best advice and pricing according to what I needed. Incredibly quick and efficient service, I was in and out of there in less than 2 hours. I recommend coming here for any service!
I highly recommend Pronto. They are quick, honest, and trustworthy. After bad experiences at the dealership this was refreshing. I had a complicated issue that they saw through to the end. Thank you to Carlos and his team!
I showed up about 5:30 to get four tires...they had me out of there by 6:00. They have great deals and amazing staff. Hospitality is great and service is quick and efficient.
Thanks y'all!!
We dropped the car off for a flat tire 30 minutes before they closed and were out the door the next morning 30 minutes after they opened! Service was amazing and super fair pricing. Highly recommend.
Had an opportunity to speak to customer service on the phone. They were professional and understanding. Would recommend for people looking for highly reliable people who are passionate about the quality of their work
The service I received today was just as the name states pronto exactly. Carlos was very helpful, kind and knowledgeable about his service. I greatly appreciate the help on a speedy tire replacement.
Amazing people! They got me in quickly, had great communication and very honest! Did not fix anything without consulting me first and getting the “ok”. Definitely will be back and highly recommend.
Omg! Pronto Auto Center saved my life. I got up to prepare to take my son to daycare (like usual). Well, when I went to put him in his car seat I noticed that my tire was flat. I was able to put air back in it so that I can take him to daycare, but I knew I’d still need a tire. I “hopped” on Google and stumbled upon this car repair shop and I’m so glad I did. Everything was so pleasant… from the first phone call, to the in-person interaction, to the replacement of my tire, etc. I felt comfortable (seeing as I’m new to the area), and I will definitely be getting my car serviced there again. They’re great people and offer great services! I’m so grateful!
*The Best Used Tire Shop In Charlotte*
This shop offers good quality used tires and they also go above and beyond to make sure the customers issues are addressed. Highly recommend this place if you need work done on your car!
Great experience! People were very friendly and they were able to get my tire plugged 30 minutes before closing time. Will definitely be using them again! Thank you!
This is the third time I’ve gotten tires from Pronto Auto Center, and every experience has been excellent. Carlos at the counter is always gracious, kind, and professional. I never have to wait long, and the entire staff is consistently helpful and polite. I would highly recommend Pronto Auto Center for all your auto needs!
Amazing place ❤️woke up to a flat tire basically. I filled air but kept losing air. Unfortunately since it’s Saturday, very hard for shops to squeeze you in. I went asking around and no body could squeeze me in except for these amazing folks 🔥literally fit me right in. Not only that but it was super fast service along with professional service.
My tire was fixed and I’m happy. Definitely will be coming here for services. If you need a place for tire repairs come here. Very professional and nice respectful people here. They fixed me well and no issues at all.
If I could give this shop less than 1 star, i would. I came to this shop to get a diagnostic on my Cadillac. After a few minutes, I was told 6 spark plugs were misfiring, it needed new plugs , new coils and new wires. I was told it would be done in 2 hours making me pay for an Uber back home. After 2 hours, i came back and was told it was not yet ready and needed to stay at the shop. It would be ready the next morning. Next morning came and was told they had no ETA on when my vehicle would be ready. I had advised I really needed my car fixed as soon as possible and they simply shrugged their shoulders that they needed to do more diagnostics because it simply was not ready yet. Mind you, all 8 spark plugs were now changed, it had the new plugs and new wires all for more than $900 yet… that wasn’t the fix and they needed to run more tests. Why was this not noticed in the first place? I demanded my car back, came home and rechecked the work that was done and noticed the spark plugs were completely closed!! How do you expect a spark to happen if the gap is closed?? The coils were not even my original GM brand. It was off brand and aftermarket as well. Not only is this shop thieves but they are simply not doing honest work. It sucks having to pay $900 just to get laughed at. Now my car is worse than when i brought it in only to be given awful service. COMPLETE SCAM!
I wanted to share my wonderful experience at Pronto. I can't say enough good things about the service I received there!
This was my second time visiting, as Carlos was amazing during my first visit. Today's experience was even better. I even had the pleasure of meeting Manchas, the front desk mascot—the sweetest pup! The atmosphere is so welcoming that a regular customer came in with a pocketful of treats for Manchas while I was waiting.
The team at Pronto is hardworking, efficient, trustworthy and extremely affordable. My family and I will definitely be calling Carlo's for our car needs in the future, and we'll be sure to bring a pocketful of treats for Manchas!!
Great experience! Came in for brand new tires they were able to get them in stock the same day. Super friendly people, they worked hard to get my wheels done before lunch and took great care of my rims.
I love this place. Carlos is the best. This is only of the only places that will touch my 1995 F150. They can fix most vehicles for a reasonable place. Also they plug tires in about 10 minutes.
Around 4:30 I came here for a diagnosis on my tire; we needed to replace all four tires anyway, so we asked for an estimate. Carlos offered us many different credit options and we ended up leaving the place with all new tires.
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