I am actually surprised when I read very good reviews about David Towing but I am surprised why I were rude to me. Last night my car broke down on a highway and it was raining continuously, I called them and a lady responded very well and said we will be there in 10 mins. After 15 mins when I called to see whether they started or not a guy answered the call and said we are not running any aeroplanes or helicopters to come in 10 mins . That was very rude and he can answer the same thing in a good way. I waited for 45 mins and still the toying services didn't come. When I called again he said you can book some other vehicle because you are not happy with our services. They can't even think about the situation a person is facing on the middle of the road and behaved very unprofessional and may be this is due to my accent and I am not from this country.
No actually waited for 15 mins initially even after that I called to just check whether it started or not. But before I finished my sentence the reply came back that you guys are not riding planes.After here that I reacted rude. Even after that I waited 40 more mins. And I didn't asked your apology. I said next time when I call I expect some respect. There is a difference between an apology and giving respect. I hope this should not happen to anyone next time that too during emergency.
I would NEVER do business with this company! I called the day before to let them know I would be there first thing in the morning no when they opened. When I got there, nothing was prepared and they kept me waiting for over an hour. The office manager kept lying saying they were looking for my car but I was parked beside their lot and no one was out there at all for over 45 minutes. She blatantly lied. Then when I questioned what was taking so long they made up another lie about they were looking for the keys to my vehicle. Well, they never had them from jump street and she forgot she told me she didn’t have them when I first arrived. The organization, customer service and accountability were all lacking and I now question the character of management bc of the blatant failures and lies.
I can’t say enough good things about David and his employees. My Ram 2500 diesel was broke down right off interstate 95. I had accidentally put DEF fluid in my diesel tank. Which could be catastrophic ? David showed up and eased my mind that it would get repaired the next day. He towed my truck to his shop and put it on a lift for mechanics to start on the next morning . David then made sure I had a hotel for the night and dropped me off. The next day he kept me informed of the progress being done . It was a major job they needed to do and they did it in a timely manner. He then had me picked up from hotel to his shop . Truck was and is running perfectly !! Can’t thank him an enough . He was truly comforting and professional .
Wow, what a great work atmosphere. I wanted to surprise my wife by installing a new Tesla audio/navigational system in here car for Christmas. Called them on a short notice, they told me to bring my wife's car in the next morning and they got to work. The system installation was amazing and it looked like a new car inside. They even installed a backup camera for me. My wife loved in and was in tears by the surprise. I recommend them to anyone looking for audio or customization to their vehicle in the area. I will definitely use them again. I love the hospitality and customer service I received, which is rare now with businesses.
David and his crew saved my familys Christmas 2025. A sudden flat tire left my family stranded on the side of 95 in the middle of the night. 5 hours away from our home and several hours to our holiday destination. No one would help us, until we got in touch with David. He not only transported us to safe lodgings for the night, but also had our car fixed and ready to go the next morning. A true Christmas Miracle. I have his info saved for future emergencies as we travel this route often. Hard working, fair pricing, and a shop that REALLY cares. Cannot thank them enough!
Changing the battery on our 2020 Nissan Rogue Sport caused MULTIPLE sensors errors. When David's towed our vehicle to his shop and cleared all the codes we found the fuel pump went out. Part had to be ordered, but everyone we dealt with were wonderful and got us straightened out. Definitely recommend!!
Fast and excellent service, even at late hours when other companies won't come out. Special thanks to my driver Ryan, he really helped me out of a bind!
Top tier service and communication. When I got a flat tire in the middle of the night on a road trip, they were able to send a truck to pick up my family, drop us off at a hotel, and get me new tires by the next morning to get us back on the road. Highly recommended!
Would give 10 stars if I could! Ryan towed my car this evening and was fast, incredibly professional and very nice! I am so thankful! Any future needs I will be calling David's Towing for sure! Thank you Ryan!!!!!
Ryan was an absolute lifesaver. He got to me speedy quick and was super helpful! He got my car up and running in no time! Such a lifesaver on a cold night! Could not recommend more!! Thank you!
Ryan was super friendly and respectful. Checked the truck over before he towed it. Made sure I was comfortable throughout the hour and a half ride. Made a bad circumstance much easier to deal with.
Shout-out to Ryan for kind, courteous, and friendly customer service. He was extremely helpful in getting my car towed for repair. We arrived at the shop late afternoon. Ryan checked to ensure that the diagnostic would be performed that same day and that I would have transportation back home. Thanks for a great job and for the incredible customer care.
Was a passenger in car when tire went flat on 95. David's towing was there to change tire . Ryan was there to do the job. He really eased the stress we were going through. He was professional, courteous,and efficient. We went to shop to get tire fixed Amy in customer service was great. I recommend this shop for great service and experience
I got a flat tire on 95 right before exit 171. Ryan came and changed to my spare. Upon reaching the shop, they really helped me with my tire. Ryan was wonderful. Amy was wonderful also. I highly recommend David's towing and customs.
We had a flat tire in our car in our driveway in Littleton. Ryan Pearson came out and removed the tire; however, the lugs did not work with our spare. He left the car on a jack stand that I had; I took the wheel to Firestone in Roanoke Rapids to get the tire replaced. An hour later, Ryan returned to our home and reinstalled the new tire. He did an excellent job and I highly recommend him.
I'm a long way from home working on contract. Wake up to a dead Jeep. The staff at David's are epic heroes. Towed me to their shop, drove me to my work whilst they fixed my Jeep...all in the same day. I can't thank them enough. Don't go elsewhere, go to David's Towing and Custom... they are the best!!!
This was going to be a 5-star review until I got the bill.
I’m giving them 2 stars instead of 1 purely because of Ryan, the tow truck driver. He was awesome. Super friendly, helpful, and quick. He got me, my wife, and our toddler in a car seat safely to our hotel without any issues. Everyone we spoke with was polite and professional, which made a stressful situation a lot easier.
But then came the price.
I had this exact same repair done in Hilton Head: an idler pulley replacement and a new drive belt. It cost around $460. Same parts, same work, and Hilton Head is a much more expensive area than Roanoke Rapids.
David’s Towing & Customs charged me over $1,300 for the exact same thing.
When I asked why it was nearly three times the price, I was told it’s a different area with a different labor rate. Come on. You’re telling me the labor rate in Roanoke Rapids is triple that of Hilton Head? No chance. Locals here aren’t paying $180 to $250 an hour for a mechanic. This shop saw a stranded family passing through and took advantage.
What should have been a 5-star experience turned into a disappointing display of greed.
5 out of 5 for speed and politeness. 0 out of 5 for price.
Only go here if you have no other options or if you feel like setting money on fire.
My Car had a clutch problem and RYAN was there in less than an hour after I called. He was very professional and helpful where he gave me a lift home after dropping my car at the mechanic. I would recommend David's Towing & Customs to anyone who need assistance.
I had a flat 4 hours from home. Brandon was the tow truck driver. I was stuck over night waiting for the dealership to open in the morning it seemed till he verified he had a tire my size and opened the shop to change the tire himself after they were already closed. I was able to continue home 45 minutes later. He did this for a total stranger that likely will never return again. I can only imagine how well they must treat their local customers with the kindness he showed me that night.
Transmission started going out about 2 hrs from home…we were able to get about another 40 miles before it completely went out. David’s Towing was there in an hour, got us loaded up and on the way home. If you are in the area with car troubles or just broke down on the side of the road, David’s Towing should be your #1 call. They were the most professional and quickest tow company we’ve ever dealt with. (Even got our trailer home too) Ryan was the most professional and got to us in a very timely manner. We greatly appreciate y’all!!!
Absolutely outstanding service! Our van broke down in VA, and after a few unsuccessful calls to other tow companies, David’s Towing & Custom’s saved the day (they could actually send out a tow truck and replace our van’s alternator)! Ryan arrived quickly and handled everything with genuine care and professionalism. He was friendly, explained every step, and made what could have been a stressful situation so much easier. Highly recommended—if you ever need a tow, you’ll be in great hands! Five stars without question!
Top notch service!!! We were on our way to the beach from Ohio and we stumbled upon Daves business card from a Keystone Tire Center. Dave met us at his shop, a late afternoon on a Sunday, to make sure the noise we were hearing wasn’t anything that needed immediate repair. He diagnosed the noise and gave us peace of mind that we could make the rest of our drive safely. Once we got to the beach we had the issue fixed so we could make our 12 hour drive home that next week. We can’t recommend him enough!! Thank you Dave!! Your new friends, The Kennedy’s!!!
David’s Towing and Customs was amazing! They were so polite, professional, and incredibly helpful. Brandon was on it—great driver, great tower, great guy! To top it off, they got to me way faster than AAA said they would, which was such a great surprise. They turned a stressful situation into a smooth, easy experience. I can’t recommend them enough—they’ll definitely be my go-to from now on!
After being left high and dry by AAA, David's Towing and Customs were fantastic. We broke down in NC over a holiday weekend and David's was able to get us back to Virginia (170 miles) to our local repair shop. Our driver Ryan was great. He stopped for us along the way back to Virgina and safely got us home. If you need a service no matter the time of time and are on 95, I highly recommend that you call them. They are true professionals and reasonable.
David’s Towing was extremely helpful in our hour of need. After experiencing a blowout on I-95, they came to our rescue. Ryan made short work of hauling us to the shop on their rollback with accommodations for all including a baby seat in the extended cab. He simply couldn’t have been more pleasant or professional. New tires were ordered and installed giving me peace of mind the problem would not repeat. In addition, Kirk went out of his way to remove tire tread marks that were all over the outside quarter panel and door. It looked like it had traded tire marks in a wild NASCAR race. When he got through, all evidence of the slapping tread was completely gone. The folks at David’s Towing and Custom are all fantastic. Given it was going to happen somewhere, I felt very fortunate to have had my blowout in their backyard as they were so accommodating. I’d give more stars if possible.
Had a blowout on I-95 at 8:00 PM near Roanoke Rapids. Help got there in 30 minutes and the man got me back on teh road. Can't remember his name but I commend him on a great job.
I got stuck on a curb while trying to turn around and I called Dave’s at the recommendation of the car wash attendant. Mike responded and rescued my car from its embarrassing situation 😝😀 Thank you. He was very efficient and knowledgeable and got the job done. I highly recommend Dave’s Towing.
And the 5-Star Award for great customer service goes to David’s Towing & Customs of Roanoke Rapids! Thank you for saving the day!!! When I saw David get out of his truck, I thought this is going to cost me an arm and a leg, but instead it only cost me a tow! A part on my car was broken while getting an oil change and not only would they not attempt to fix it, they left me sitting in the bay alone until David arrived to give me a tow. Not only did David give me excellent customer service, but he went a step further and towed me back to David’s Towing & Customs, where he asked Chris to stop what he was doing to look at my car. Chris agreed with a smile, ordered a timing belt, put it on within less than the time to do the oil change and then they blessed me by not taken advantage of my mishap. I do not say this lightly when I say there are still good people, with great customers service and who represent their brand and business in the spirit of excellence. I rarely endorse or give referrals often, but I would certainly recommend with confidence, David’s Towing & Customs of Roanoke Rapids, NC.
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