Guy tells me he thinks he has parts and he will go pull them I called back about 2 hours later and no answer called the following day not answer. I'm glad I didn't drive an hour to get there.
Ordered a part a day before early at that then tell me they don’t know when they will have my part. So now I’m on their time even tho I paid in advance. I will NEVER do business with them again.Also sometimes they don’t answer the phone or return your call.
Called to get hours. Answering machine said Open M - F 8 to 12. Had my adult child available this morning only to to help . Drove 30 minutes to get there.Arrived on scales at 11:45 only to be told "We closed til 1pm ". So any money we get will hopefully cover gas to drive there twice. Need to update hours on voicemail. It's VERY misleading! Needless to say I am not happy.
Terrible business on small scales. Extremely low prices for all metals. And whoever does the weight for the small scales isn't too bright. I brought copper wire there. He sorted through it to separate bare bright and #1. He then grabbed one of his totes and threw it on the scale to zero out the scales. We loaded the copper in his tote and put it back on scales which was 66lbs. He handed me the ticket which to my surprise was .70/LB cents less than a scrap yard right up the road. (FOSS RECYCLING GO THERE UNSTEAD) took my ticket up front to get my check and until I got in back in vehicle and looked at the ticket further I realized I was only paid for 60lbs of copper. So they subtract the tote weight though he zeroed the scale out for the tote. SCAMMMERS! DO NOT TAKE SCRAP HERE.
Has been going downhill in recent years. Forgetting part requests. Ask for a simple part to pull like a seat or a fan shroud or even a single spark plug wire and they act like it would take them days to turn a wrench for 5 minutes or just ignore the request. I understand there's a list but really I could pull it and just pay for it faster than it would take for them to get to it. I remember being able to walk back and pull my own parts a few years back but they no longer allow that for some reason.
Long wait time . Call a day in advance say they will call me back never get a call back decides to take the 45 min drive , they pull the part for you and give you a call . Sat outside for a hour and half go back in and the guy who got my number didnt remember the part i requested and couldnt find the pad with my number and says they do have the part i was looking for... all i need is a rim. Poor customer service and bad all around experience.
We called on two different occasions the day before. They get your number and say they are going to call you back. They never call you back. We went back up there the day after we called on both occasions. The first time we still had to wait 2 hours. The second time they were slow and we waited for 2 hours to be told they weren't going to get to it until that evening. This place could do so much better. We will not go back. No respect for your time at all.
I called on a Monday for a part for my car the guy that answered the phone said he had the part available he took my name number said he was gonna call me when the picker picked the part I’m still waiting on the part Now after several attempts calling I Go up there the Next Day in person he said it will be the following day Long story short they don’t have enough urgency for me and being a Female they definitely gave the run around .. 🏃♀️
I'm from out of state, and they greeted me as if i was local and never met a stranger. I was two mins from them closing the doors, and they still stayed open for business for a suv part I needed for inspection. I would recommend them for all your car part needs!
They are the worst .paid for a part called couple days later .they didntbeven had what I paid for.they hung up on me cussed me .poor customer service .never will go back dont recommend it
This business is straight trash...went there 3 weeks ago for headlight moldings and the response I received was we only have one guy pulling parts so we can't get to the parts with a racist nonchalant response. I don't recommend this Powells garage to anyone..trust me it's a no go
Business was great until they recently closed their yard to the public. Don’t recommend for people who actually spend their time doing something worthwhile.
I called for a gas tank on Monday dude told me he will have it pulled I called back Friday just for him to tell me I got to wait and I still don’t have a tank, they do things on they time when people really need the parts
Service in person is great , but don’t ever order anything from them. Was in Florida family emergency, needed headlight assembly for my trailblazer and was buying new. Called today to see if they came in , guy says after me being on hold for half hour, they never ordered them. Now my truck is without lights . I’m glad there are other places that have them even if they are a little more expensive.
This is no lie,,,,, if I EVER need auto parts this is the place I will get them from !!! I dont care if there is a place right next door to me ,,I'm calling Powells !!! Jeff and Ted,,thank you for your help and hospitality !!! Second to none !!!!
Jeff is the best! I was traveling through and 8 hours from home. My check engine light came on. He helped me figure out what I needed to do and pointed me in the right direction to fix the problem! Great guys and very helpful!!
Great bunch of professionals; friendly, very knowledgeable, and willing to help you anyway they can! I have had great experiences when dealing with them! They have my business for sure!
They don't follow through. You get the run around on the phone if you're lucky enough to get someone to answer. They'll tell you that they have to take the part off and gets your phone number. They assure you that they will call back, they never do. When you do get through to call them back, they act like no one has talked to you before and there's no paper work so the process repeats it self. I wish we had another dealer to go to. The people there don't even want your money.
Powell's Garage has been in business for longer than I've been alive:)over 35 yrs.They are international parts dealers.If they don't have the party you need they will get it.They have always bought junk vehicles and recently have started to buy scap metal.Its a family owed business and very professional.
Excellent Customer Service-Helpful Respectful Socialable & Knowledgeable!
Downside: all vehicles are sitting on the ground - If they were elevated it would make part removal magnificent!
inside their office they have tons of the smaller replacement parts for any car, but out in their yard you're free to roam and explore the vast rows of junked cars. I've been out here a few times and every time I've found what I've needed in their categorized (by manufacturer) yard without much difficulty. I must warn you though: one must be prepared to walk, climb into, and climb over rusty cars, mud, and unkempt foliage.
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