What clients say about Dixie Auto Parts - Sunbury in Sunbury (NC)
Serious transparency issues after police-ordered tow — legal review now underway
After a police-ordered tow of my empty tractor-trailer on 02/04/2026, I had an extremely concerning experience with this business.
I was initially quoted $18,000 verbally with no written invoice. After pushing back, the amount was reduced to $7,500 — and the only paperwork provided was a single-line invoice labeled “heavy wrecker by pound” using 37,500 lbs at $0.20/lb, with no explanation of how that weight was determined.
The invoice did not include tow distance, recovery description, equipment used, time on scene, storage calculations, or police reference numbers.
I was told payment had to be made in cash, and it took more than 24 hours to receive even this minimal invoice.
I paid the amount solely to retrieve my equipment and stop additional losses, but I have formally disputed the charges. Legal counsel is now involved and formal requests for full documentation and reimbursement review have been sent.
For a police-ordered heavy-duty tow, I expected transparency, itemization, and written rate schedules. This experience lacked all three.
Anyone dealing with a recovery here should demand complete documentation before paying.
Awesome people and great customer service above and beyond. In this day in time it's a rarity to have the service i received today absolutely zero complaints.
Dixie was very helpful in getting and replacing my Father's lawnmower tires. The beat out everyone price! We got both front tires and tube mounted for the price of one at the big box store. Good customer service. Friendly faces fast and great prices. Me and dad agreed we are going back for our car tire needs.
This place is awful and has extremely incompetent employees. I refuse to call them mechanics, because they are far from that. I wouldn't recommend them to tie a shoe, let alone work on a car. They have had my parents' car for over a week. They broke a spark plug, couldn't figure out how to get it put. They cracked the head, and claimed it as already cracked. They are dishonest and worthless. Stay far, far away from this place.
Thank you for your kindness and honesty when we broke down in the dismal swamp! We were so relieved to find you and even more relieved at your excellent customer service!
Been doing business with Dixie for over 18 years have always been treated fairly respectfully and their work has always been superb all the mechanics are friendly helpful and listen to what you have to say the owner Tommy is a really great guy and goes out of his way to make you feel welcome and appreciated.
Great prices great service! Thomas hooked me up with tires, and Rob hooked me up with putting the tires on! Well worth to check with them when buying tires!
The place sucks I don't know what the hell they're doing I give them a zero-star cuz I took my truck in there to get it repaired cost me over $4,000 to repair it and it's still messing up
Buck and I have been dealing with Dixie
Auto for 40 years. Very professional people.Always friendly and helpful.They are like part of our family.Never have been disappointed in any of their services. Prices are great also.
They told me i had to pay $450 when i tried to get an alignment because my rack and pinon was in backwards, it can only go in one way. Then locked my truck in the gate when i told them to leave it out so i could pick it up after work. And a few days later i noticed a strange noise and all my lug nuts fell off but one.
Dixie Auto Parts and Services are TOP NOTCH. They have always given me TOP NOTCH service for over 25 yrs. The people there are knowledgeable about the assigned task or job given them. From Thomas the owner, down to every employee, you will be satisfied with the total work done and a reasonable price to pay for the job done. I recommend Dixie to anyone in need of auto repair and Services.
One stop for everything you need for your vehicle maintenance and upkeep. New hardware store expansion has literally everything you need for your house. Friendly and knowledgeable staff and mechanics, competitively-priced maintenance and parts, trustworthy management and salesman. I have been going here for years and will continue as long as Tom Ward is in business.
Horrible service every time I come here. They’ve attempted to do alignments for me previously knowing I shouldn’t get one without making me aware of it before the job. I’m sitting here now for 3hrs waiting for a 2 tire alignment & still nothing! TAKE YOUR MONEY ANYWHERE BUT HERE!!!
Professional staff and service technicians. Polite, professional always. Very helpful in all aspects of car repair, yard/lawn mowing supplies. Highest recommendation!!
Dixie saved my afternoon. First my tire went flat, then my spare went flat. I was stranded at work a few miles away from Dixie, and several colleagues suggested I call them. Dixie was kind enough to send someone to pump my spare so that I could drive there and have them replace my shredded tire. Jason was very friendly and made me feel at ease while waiting for my tire to be replaced. I plan to return soon for help with other car issues.
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