What clients say about Helton's Automotive & Wrecker in McAdenville (NC)
I cannot stress enough on how much I do not recommend this place. Was told an hour and half on a tow and they didn't show up for 5 1/2 hours. They also ignored calls and gave no updates until I basically spam called them. Save yourself the time and call Hornes Towing. Helton's should be ashamed of their service.
Horrible service, I used them through roadside assistance and the driver tore up my car towing it. He apologized and said they would fix it but his dad said no. Do not use them if you want your car intact.
Michael was great. He got to my location quick. He was very professional and handled my car with care. He made a bad situation good. Thank you for the help.
What a joke. They run your business is horrible. I went thru my roadside assistance for a tow. Said 60/90 mins. OK no problem I was safe were I was broke down. Tried calling a few times and no answer. When I tracked the eta it said 7/22 mins ok great. Called again someone finally answered and they told me they were waiting for their night shift tow person to come in and that it would be another hour. I was beyond missed off. Thank God I was able to use someone else to tow my car. Which was out of my pocket. HORRIBLE 😡💩
We were over 3 hours from home and pulling a heavy load when the front brakes on our dually locked up. Even with our trailer loaded and attached they made room for us and got us quickly back on the road for a reasonable price. We feel that God was looking out for us when the problem happened next t their shop. Awesome service.
DO NOT USE THEM FOR TOWING!!!! was supposed to come at 11:30 AM now at 5pm they STILL have NOT dropped of my vehicle. Thanks to them the shop can't even look at my car until tomorrow. Called several times and they just kept saying they were on thier way. No worries they'll just put the key in the lock box. Never mind the fact they cost me at least another day without my car!!!!
Calvin just got my vehicle. I knew traffic would be a bear!! Thanks Calvin for making it in a timely manner understanding the traffic conditions, I appreciate you!
Absolutely Fantastic
5 stars for Service, communication, driver, vehicle handling and price.
Got my truck towed 20 miles to my house and it was practical and fast. Tow driver was professional and took care of everything 10/10
I did such an embarrassing thing and Helton's came right out, looked at it (sighed), then took their time to get my car out of a pickle 🤣 Estimated time was 60-90mins. Helton's showed up in 30. Connor was such a great sport and didn't give up! It was a nearly impossible situation. I'm beyond happy with my service!!!!! Thank you!
Best service in Gaston county just had a truck picked up and brought to my house quick and easy make sure to ask for Connor if you need any vehicles towed great business.
Very nice guy! Actually helped me to figure out what was wrong with my car before he towed it. Would definitely recommend but prepare for a wait time of at least 90 mins.
I was there to get a NC inspection for the auto tag. First time in 20 years that I did no have to wait for an inspection.
The place looked busy but, they took care of me right of way.
I will bring my vehicles here for sure.
Awesome they are some great people I had them tow a car for me i couldn't believe how fast and friendly they were!!.. I will definitely be using them in the future great job guys !!!!!!!
Mr. Helton is an honest man and has a great shop. They are fast and dependable. Quality work and very professionally polite. I have dealt with the other shops within a few miles from his shop. None of them compare. Will continue to do business with him.
My niece took her car to them for transmission problems, mechanic said they were flushing transmission, 3 days later they claimed they were still waiting on trans fluid i called and went up there a guy from advance auto delivered trans fluid while i was there....it shouldnt take 3 days to get trans fluid from a store that is 2 miles away. We had the car picked and repaired at a real shop.
I am so thankful to find a mechanic shop that truly cares for customers vehicles. I had a simple oil change today in my much cherished Porsche Boxster and they treated my car with kid gloves. Just like it was their vehicle. I am new to area and will certainly be visiting these guys again. 5 star and more!!
Mr Helton’s is the only shop we will ever go to. We have been using him for over 20 years and compared to what we hear with other shops in the area we made the best decision a long time ago by bringing our vehicles to him for service. There’s not a place around who is as honest as he is and he doesn’t price gauge like others we have heard of. The guys there and Mr Helton himself always explain what’s going on and let you know in advance if anything else needs attention. I absolutely love our mechanic and his staff.
If you need your car fixed he'll be right there to pick you up if you're down and broke down he's right there to help he's a very good man and he looks out for his customers. He treat you fair, deal on fixing your car he lets you know what it's going to cost before hand ,
you know how much you have to put into the car repairs.
I found Helton’s automotive to be honest with very reasonable rates. I was quoted a much higher price at a dealership actually, more than double the price to repair the A/C on my car. They were prompt and courteous and fair, what more could you ask for. Well done.
The worst place ever they are rude dont know how to handle working on cars they told me i needed a cluch ok i throught they knew what they were doing they put in cluch than changed the oil and chaatged me over 800.00 for that when i get my car back ot os making a noise i take it back and they tell me it is something lose they say they fixed it well i keep hearing the noise and i finly get to go back and let them test ot again than i am told its my transmission well i tell them there was no problem with it before they put cluch in and that they didnt touch my transmission will come to find out they did in fact touch it they let the fuild drain out and didnt fill it up so when i take it back they fill it up with fuild and tell me they just toped it off will someone tell me how a transmission hets new oil in it if it isnt touched they killed my transmission and want fix it they dint fill my car up with oil either if you dont want to buy another car please dont take it there i am taking hom to court to get my car fixed this is a sorry place the owner believes what his worker says and he lies
I'll give Helton's Automotive and Wrecker Service a 5 star rating. Although I don't think their location was close to our automobile I can tell you they arrived in a very timely fashion. The person was extremely nice and had the car loaded up and away they went. I'll also add that though it really didn't matter to me at that point they were slightly cheaper and I'll know who to call next time I have this dilemma.
Just took my car to Helton's for the first time and I was very impressed by their work and customer service! My car is 12 years old and has needed some major repairs in the past few months. I was looking for a new auto repair shop and chose Helton's because they were close by. They replaced my radiator the same day I droppped it off and called twice to give me status updates. They all seemed like really nice people and I can't complain at all about the repairs. I would highly recommend them if you live in the area!
It was probably one of the workers that left that first review because five stars really?
I'm talking from personal experience. I've gone to them twice. The first time I ever called I asked them to come pick up my car. The man on the phone told me it would be 20 minutes tops.
I called at 8am they didn't show up until 10:30am! When I had called during the waiting time they told me they were picking up another car. I was a little frustrated because I didn't receive a better time estaminet.
The second experience I had with them I decided to give them a second chance but that was all wrong. I had to call repeatedly to find out anything! They kept telling me different stories and telling me they would call me back but never did not once! Every time I called they said they were looking at my car but when I asked what was wrong with it they couldn't give me a clear answer. They were rude and acting as though It was a chore to be working! They will forward your calls or just not answer. I am so disappointed I will NEVER go back.
