Jack's Towing and Recovery Service LLC in
Lowell (NC)

One of the most unprofessional establishments I have ever unfortunately had the experience of encountering. Extremely rude customer service, to the point where we had to call the police to confront this establishment to make them admit they had our car!! Attempted auto theft!!!

DON'T USE. Will lie about picking your roadside vehicle up for 8 hours. Then when you're finally forced to find another tow company. They won't refund your money. Jacks will take your money and not provide a timely service or refund when they don't do as they have promised. Less than reputable. DON'T USE JACK'S TOWING. They don't provide what they say they will and they'll leave you stuck and take your money. And it's a No Star Review. AI says, don't use this tow company because it has more bad reviews than good. And calling your customers Stupid makes you look unprofessional and less than reputable. It shows future customers how you throw a fit when faced with the truth. Buyer beware

MISSION ACCOMPLISHED! WE WON! North Carolina has effectively banned the booting of semi-trucks and other commercial vehicles as of December 1, 2025, with a new law making it a misdemeanor for private companies to immobilize them for parking violations, following concerns about predatory towing practices and high fees. This law, part of the Commercial Vehicle and Cargo Protection Act, protects all commercial transport vehicles, making it illegal for companies to boot them, even for short stops, and drivers aren't required to pay removal fees if booted. Key Details of the Law: Effective Date: December 1, 2025. Applies To: Semi-trucks, box trucks, hotshots, sprinter vans, and any vehicle used for commercial transport. Prohibition: Private companies cannot use boots or immobilization devices on these vehicles for parking enforcement. Penalty: Booting a commercial vehicle becomes a Class 2 Misdemeanor. Driver Protection: Drivers are not required to pay to have illegally placed boots removed. Motivation: The law addresses predatory towing, high fees (some reaching thousands of dollars), and lack of parking for truckers, according to investigations and advocacy. EDIT: I WAS SO UPSET ABOUT THIS THAT I DECIDED TO DO SOMETHING ABOUT IT IVE FLOWN TWICE TO NORTH CARLOLINA TO SUPPORT THIS BILL. I WAS THE GUY THAT CALLED THE COPS THAT DAY WHEN YOU GUYS BOOTED ALL OF OUR TRUCKS, I SEEN THE WAY YOU HAD AN ATTITUDE WHEN PEOPLE COMPLAINED, YOU MESSED WITH MY MONEY AND CHARGED ME $3600 FOR A BOOT WHILE I WAS IN MY TRUCK NOW IM MESSING WITH YOURS. IT WILL NOW BE A MISDEMEANOR FOR YOU TO BOOT TRUCKS IN NC. I TOLD YOU GUYS YOU MESSED WITH THE WRONG ONE. NOW THAT INCOME IS GONE FOR YOU ----- MAKE YOUR RUDE COMMENTS NOW Predatory. Just picked up mail from the Post Office in a semi. Truck pulled over to punch in my GPS and one of the tow. Truck drivers snuck through input boots on all the semis, Not sure what happened in the semi in front of me but tow truck driver Got to a fight And punched one of the drivers in the face, First they said the fee would be $2500 to take the boot off. But because the police showed up after what happened, they said that there was a waiting feat charge and they switched it to $3800.00 The boot was put on while I was watching him. Put it on, I didn't realize what he was doing. These guys are predators. Don't listen to any of these good. Reviews I really hope north carolina passes a lawsuit to put scumbags like this out of business.

Never use Jacks Towing, they are very greedy charging unnecessary fees. Our vehicle was involved in an accident the police called Jacks to tow the vehicle to their lot. They are holding my belongings hostage. Won't let me get them unless I pay $70.00 to access my own vehicle. They are getting paid storage to hold the vehicle, why should I have to pay to get my own stuff. Literally highway robbery. I have checked with other towing services and they don't charge this fee.

I totally underestimated a curb and got stuck at a very inconvenient hour, and Jack’s Towing and Recovery Service LLC was very professional and helpful and I’m forever grateful. Highly recommend.

I highly recommend this towing services. I've been using them for years. Everyone that I have encountered was always very friendly and always helpful.Thank you Jacks keep up the great work!

I called to get a tow due to a flat tire when it was time to pay I didn’t have my wallet. I received a FREE TOW! I offered to bring it after my tire repair THEY REFUSED PAYMENT..These guys are the best. COFFEE ON ME‼️

I recently had the pleasure of working with Jacks Towing and I am thoroughly impressed with their exceptional service. My vehicle had been sitting for a long period of time and was experiencing significant engine issues, leaving me in need of a reliable tow service. Despite the challenging circumstances, Marshall made a point to fit me into his busy schedule, ensuring my vehicle was transported safely and securely. The level of professionalism displayed by the driver was remarkable. He was not only efficient and courteous, but also took the time to explain the towing process. He made sure I was comfortable and even though it was a difficult tow, the experience was seamless and exceeded all of my expectations. I highly recommend Jacks Towing. Their ability to accommodate last minute requests and odd time constraints TRULY sets them apart from others in the industry. Thank you Marshall for OUTSTANDING service!

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Start to Finish! I had an absolutely amazing experience with Jack’s Towing and Recovery! From the moment I called, the staff was professional, kind, and quick to respond. My driver arrived faster than expected and handled everything with care and confidence. He made a stressful situation so much easier with his calm demeanor and expert service. It’s rare to find a company that combines efficiency, honesty, and exceptional customer care—but Jack’s delivers on all fronts. Highly recommend if you ever need towing or roadside help. Thank you for turning my tough day around!

Every time I call Jack's Towing and Recovery for service, Jack's Towing always comes through. The customer service is top tier and service delivery time is phenomenal! Thanks, Jack's Towing and Recovery!

Never heard of a company charging over $1000 for a tow and storage for less than 24 hours.

Timmy with Jack’s Towing was amazing! He towed my Mercedes from Gastonia to Mercedes-Benz of Charlotte with professionalism, respect, and perfect timing. Super friendly and funny too made the whole experience stress-free. Highly recommend!

The guy that came out to change my flat Sunday (yesterday) was awesome. He was very nice. He did a great job. I would recommend Jack's towing to anyone. His name was Eric. Thanks Eric!

Shout out to Jack 💪🏾he came in clutch 5 stars for me. Very nice and professional and got the job done in a timely manner. Very fast and reliable.

Was involved in an accident yesterday, and Jacks towing came to the rescue, EJ was the driver, he was very polite and professional, even informed me of the damages that I was unaware of. After he dropped the car off at my house, he was still very professional in instructing me on how to carefully unload the vehicle.

They are very respectful and friendly and helpful. I don't wish anything on anyone but I would be happy to deal with Jack's towing then anyone else. They are good people. Thanks Shay for your help

My truck broke down leaving work at the Whitewater Center here in Charlotte. My insurance contacted Jack's Towing & Recovery Service and Eric was the one who towed my truck back to my house. Eric was super professional, kind to my wife on the phone and to me in person. Even when he arrived at my house he took the time to show me what could have been wrong with my truck. I recommend Jack's Towing because of workers like Eric who make his company much better.

Very responsive and professional. Steven was a pleasure! He was thorough and transparent and I respected that totally! I appreciate Jacks!

My son was involved in a wreck in which he was not at fault (he was rear ended). He was still talking with the police officer when the tow truck drove off with his car, he didn’t even have a chance to get his house keys off his key ring! Luckily he has a keyless entry door, so he was able to get into his house. He called Jack’s Towing once he got home and was told he would be able to recover his things from his car as long as he had his license and registration. However, when he showed up, they charged him $75 to get his own belongings out of his own car!! When he questioned them about it, they said it is a “gate fee”. I think it is 100% a scam!! No wonder they drove off with his car without any warning!!!

Thanks to Jacks towing always making sure I’m good! I’ve been using them for over 4 years myself and always on time and always helpful!

Jack' towing was very quick and Pleasant. He came right away and safely delivered my vehicle to the correct place. Customer Service is Excellent!

Came out to unlock my vehicle and charged me $80+ and then a week later they charged my card again for $94. Said they didn't do it but couldn't explain why it was charged. They did return the amount but if someone wasn't looking at their bank account tou wouldn't have known. To me sounds like they like scamming people.

I lived in a parking garage. Couldn’t get nobody to give me a tow. To make matters worse, I had a corvette,, nobody wanted to touch it. I called Jacks Towing,, Marshall came,, got thru the garage, towed my car, not ounce but twice, if it wasn’t for them, I don’t know what I would of did. This is the car nobody wanted to touch.

I have been a customer of jacks for a few years now. And I have always gotten great service from him. Whether towing or roadside service and he has always been top-notch, no matter what the case was. He has always been the go to guy to get me moving again. Trust me, this is good professional careful service to have in my arsenal. Thank you, Jack for your service in the community and roadside.

If I could give negative stars I would!! We had a flat tire @2:30am and used Life360's Roadside Assistance to call for someone to change it because the tools weren't in the vehicle. At 6:15am a nice man showed with a flat bed. Unfortunately the lug nuts were stripped and he couldn't fix it. So we said our house was less than a mile could he tow it? He said $50. For less than a mile??? I called Life360 back asking if they could authorize this man to tow it. They said that the provider wouldn't authorize it. So I called Jack's Towing and asked if someone told Life360 they wouldn't authorize it and I was blasted nasty by this man who answered! He said no it's not getting towed. 1) he kept getting woken up (ummmm ARENT YOU A 24 hour towing company) 2) he's not towing for $50. I said well authorize it and the roadside will pay. He rudely and loudly yelled at me "NO WE ARENT TOWING THE CAR" and then proceeded to call the driver and blast him! Sir, if you are going to take call for this company, (and God help you if you are the owner and if your not they should find you another position (out the door)) and your open 24hours, then get a better attitude!! Unless you want to keep loosing business!! Guess the next guy will get the business! By the way..... the nice man from the new towing company showed in 30 min and changed the tire in 15min!! Response to reply: 8/28/24 10:15am Sir, your sleep must have gotten you confused. You were the only company they contacted to come out and it took almost 2 hours for him to arrive not 30min (check the record). It was your driver who quoted the $50 to tow 1/2 mile and we declined because we have roadside assistance and they were paying. As I explained to you on the phone (maybe you didn't hear me because of your rude and nastiness) if you would have given them the correct amount they would have authorized it. Sadly you were more concerned about the disruption to your sleep. So, it was you who in our time of distress chose not to do your job and communicate with my roadside service because you were bothered. Maybe you should worry about charity because you are a terrible business person!! Own up to it!! Stop making excuses and laying blame!! You can't have all your friends write good reviews and post them all minutes apart just to boost your reviews. You know they are time stamped and they are all after you responded to mine! Hmmmmm duh!

The service I received from Jack Towing and Recovery Service was awesome. Their staff was very professional. They are only service I use. Keep up the great work. Thanks for being there when I needed you.

I have used Jack’s towing for several years. Always reliable, and hassle free. I recently had to have a truck towed. They picked up the truck and delivered to my home. They were timely and the price was reasonable. Definitely recommend this tow service.