First time at pull a part and my experience was very good , the employees were very nice especially the short Hispanic lady, she was very nice and very helpful checking out.
The online contact form customer support is a joke. They're not worth the help and then I see a review where this place responded saying if they have phones going directly there the employees can't get anything done the employees aren't doing anything anyways the cars are bought and then just dropped in the yard I need a customer pulls to park so you're telling me you're paying employees just to sit behind the counter on their but because it ain't like they got to do anything. I would never have a business where my employees didn't have to answer her phone it's called multitasking something I need to know and learn in life or they'll never make it. I was a parts person and I multitask I answered three phones ran three computers with three customers at a parts store when the other employees were out
Terrible service, call to ask about a car they have in inventory and I get "call the number again and ask someone else" are you kidding me? How do you have a job? I've gone here since i was 18 and first started driving. I've spent 10s of thousands here and thats the response I get??
Went there to get truck parts and ended up having to buy my own things back, I’m a mechanic so I have parts for my own things in my bags, they checked our bags when we walked in seen everything we had in them and did not say a word about the parts I already had in my bag that I owned, checking out they checked our bags again then the parts I already had and brung in with me the took and said we stole them even though when we walked in they were seen and nothing was said! Told us all parts had to be marked coming in and leaving I asked why then they didn’t do that when I walked in they then repeated that all parts had to be marked coming in and out and I said the lady did say a word nor mark them, they accused us of stealing from them and we had to buy our own stuff back from them and to beat all the parts I had was even things that you could get there or even had, so in closing do not go there if you don’t want to get screwed out of money I had to pay over 60 damn dollars to get my own belongs back, I recommend no one ever go to this place
Great place and Rob at this location was very helpful! Customer service like today and availability they have had over the years have been outstanding. Thank you guys and have a wonderful day!
I had one of the best experiences at this pull a part due to the fact that Mr. Rob was a tremendous help as we had to pull multiple alternators out of multiple vehicles. This man Rob truly needs to be promoted and deserve to be well compensated for his efforts and the way he treats his customers with up most respect. Thank you!
Very organized and clean. Great prices. Staff member Rob great person to work with at checkout. Way better experience here. Bob Palmieri owner Palmieri’s Automotive Florida and opening in Greensboro.
This was my first trip to a Used Car Parts yard, but it won’t be my last. I found what I needed, it was laid out perfectly, but MOST IMPORTANT OF ALL, the staff were amazing. They could tell I had NO idea what I was doing, and just were genuinely helpful and patient and courteous. Thank you to everyone that helped me today; from the person that checked me in to the person that checked me out.
Was a waste of my day and was very upset how much they wanted just for vvt solenoids not vtec solenoids like not paying 65 for something I can get new that amount!
I enjoy the cleanliness of the yard everything is layout and accessible the staff are friendly and approachable especially Alauna her parts knowledge is impressive I will continue to visit and recommend to friends and family.
$700 for muffler, seats, carpet, seatbelts, and a few pieces of trim for a 20+ year old car. Absolute rip off. I’ve been a longtime high volume customer for over 10 years. I will never step foot on any Pull-A-Part property again. If I hadn’t spent half my day walking around and pulling parts off 4-5 vehicles in the heat of the day I would have just walked out so they can throw 90% into the dumpster. They won’t get a single penny from me again.
Rob is a Rep that works at the checkout area. I was only a few dollars away from being able to use a $25 coupon. He suggested I grab a couple of jugs of washer fluid to hit the total. Do yes, I spent $6 more but saved $15. Thanks Rob!!
I just wanna give attention or attention is due this location went over and beyond to help me in ways. I didn’t even have to. I just want to say what a great place this was to visit and to spend my money. I recommend this location over Charlotte. Charlotte was a horrible experience.
Its been about a year since I've been down - this time I came back for a couple of truck beds and some body parts
Alaina greeted me with a smile and an enthusiastic "HI!" She was courteous and professional from when I checked in to when I payed for the beds on the way out the gate. Besides recomending her for a raise, she's got a standing invitation to come up to Pittsburgh and watch a Steelers game with me!
I purchased a vehicle from Robert T. The car sales man and i had a wonderful experience. He provided quick and excellent customer service, while giving me as much information he could on a used car I purchased. I am satisfied with my new to me car and will purchase from Robert in the future when I need another. 10 stars out of 5 for him if you want friendly, great, detailed customer service. (:
Astrid was so so good of a professional customer service person. See help three people in the process of helping me.I thought she own the place. That’s caring about the job.Her raise should be really good. She cares about!!!!!!
Craziest place I've ever encountered trying to buy salvage parts from. They couldn't answer anything I asked, had trouble even trying to look up parts or find a part in their inventory system. When I commented to the clerk I spoke with that I was not happy trying to work with them, she actually apologized & admitted they don't have a user friendly system & recommended 109 UPull It. She said they're much better & easier to buy parts from.
They had 4 cherokees and we got lots of extra stuff we weren’t shopping to get today but that’s always good. The only sad part was when we were entering the yard the girl taking our money could barely speak English and didn’t complete her job. That being said we were hassled and made to look like we were stealing something when we were paying for our parts to leave after the gentleman at the register does the normal bag check.
May be back. May not. Either way just a warning to make sure YOU AS THE CUSTOMER/VISITOR remind whoever you pay upon entering to do their job completely and check every zipper large and small on your tool bag.
I want to call out Alana at PaP Winston-Salem location for her great customer service. I had pulled an ABS assembly this morning and when checking out, I saw the register price was higher than what I believed the online part pricing reflected. She was patient and explained how that particular assembly/components are priced. She took the time to walk me through the pricing (it was MY MISUNDERSTANDING as how that assembly and it's components are priced/sold) and I appreciated her knowledge and excellent customer service! I really like the PaP business model and helpful associates.
What’s wonderful place to go to get used part and what an amazing price. My dad and I visited yesterday for Memorial Day and what a discount they had! Veronica and Astrid was so nice to us , will definitely coming back soon and hopefully they will have another sale
Absolutely awesome!! Was a bit confused with how things work and what I needed to do but Terra was great!! She really knows her stuff!!! Very helpful and informative!!! Will def be going back!!! Keep up the great work
Astrid herself is amazing and always has a great attitude while at work. Pull a part itself needs to have a little more depth when it comes to allowing customers to check first fitting etc before purchasing or allowing refunds because not only are you charging as much as things are new ….thats where I’ll leave that. Give 240 for a car at scrap and want the same in a hood and front end. SMH
Ample parking, friendly staff & good selection. This is my first choice if I need a hard to find car part. I needed a washer reservoir. The car was picked clean, but it had the part I needed. I found a few parts I didn't need, but could use (upgrades). Tell Shane (manager) that Mike sent you. He might give you a discount.
I had a pleasant experience here. I had never been to a junk yard before but I was happy they have every car logged. I typed in the car I was looking to poach parts from and they printed out a list of cars and their according rows. I wish they posted more map signs showing where you were in the yard along with the rows since it’s such a large yard to navigate just based on the list.
I was in Winston Salem at a nearby hospital while my elderly mother was having surgery. The surgery went well and a good friend of my mom's drove her back to our property in Virginia. They were driving my mom’s paid for 2021 TRD Off Road Toyota 4Runner. I had traded vehicles with my daughter. She owns a BMW e90 328i and I have quite a few restored cars plus a BMW e60 550i. So, browsing an automobile recycling center can pay off well for me. For example I found a piece of dashboard trim for my 1995 Impala SS last Monday locally here in Raleigh. I go to LKQ because that’s my only option. Pull-a-Part in Winston Salem is twice the size, organized and clean. You can even rent a golf car. The prices here were much more reasonable than I’m used to. It’s $2 to enter the yard and LKQ charges $3. I’m on a fixed income so these dollars matter. The staff I dealt with were gregarious unlike what I’m used to dealing with. Vicky and Veronica gave me a hard time for being “that guy” that security had to kick out at closing time. I just lost track of time looking at the retired Crown Vic Interceptors. I’ll definitely take a little side trip here on my next visit to my property in the Blue Ridge Mountains. I may even rent a golf car. Thank you all at Pull-a-Part Winston Salem, North Carolina.
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