I had a vehicle with engine failure that was parked in the street because the former tow company couldn't get it in my driveway (tow truck bottomed out). Ronald from Parkway came this afternoon, came up with a workaround, and got the vehicle in my driveway! He was not only creative with finding a solution but incredibly cordial. Great representative for your company.
Wrecker service itself was awesome, the lady that works in the office constantly has a attitude I have called them 3 x for a week to get a copy of the invoice so I can be reimbursed by the other driver’s insurance. She gave me the run around to call back another time after answering with a disgusting attitude every-time and I had enough and gave her the same energy right back I would give ZERO stars if I could.
Had an over 3 hour wait for them to say they don’t pick up EVs even though they were provided make and model they require to be explicitly told that it is an EV. Not the nicest experience at all.
Ryan was an absolute professional on the job. He showed up fast and moved my car to where I needed it in no time. Speedy, safe, reliable...a true pro. In a world where poor work ethic and lack of attention to detail is commonplace, any employer who has an employee like this should do whatever they can to retain him. Give him a raise, or someone else will!
Ryan Durham was the pro's pro. He did a great job keeping me and my girlfriend safe and comfortable while towing my car. Everybody should have the chance to work with Ryan!
Absolutely fantastic!!!! Would highly recommend. The lady that answered the phones was so sweet and sincere. After my husband broke down on the side of the road leaving the mountains after volunteering his time to help with delivering supplies from and recovery from Hurricane Helene his alternator went out. He was dead on the side of 40 in Clemmons, NC. I reached out to them to inquire if they could help and they dispatched someone right away. I began to cry tears of hope and thankfulness to the lady who answered the phone. She was so sweet and reassuring that my husband would be safe. She went the extra mile and as I cried said for me to give her a call back if i needed to talk or needed anything. She went above and beyond her paygrade. She is an absolute angel. I left work and headed to my husband from Raleigh and before I left the parking deck she called back to check on me. Her kindness and caring left a special place in my coworker's and my heart. She is an angel. I hate I did not get her name but will call today and edit my post. Once the tow truck driver got there, he too was an angel. He arrived so quickly and helped determine it was indeed the alternator and not the battery and towed it to the shop. Then proceeded to thank my husband for his help in the mountains and said there would be "no charge". My husband said that he was so kindhearted and genuine that people like him are few and far between. I told him my account and if I had to guess these two are angels on earth. I know in my heart of hearts that God put my husband where and when he did so that it would restore our faith in the good among evil. That despite the devastation and destruction he observed in the North Carolina mountains and given this tough economy money doesn't matter. Goodwill and peace although few and far between these days still exists.
Called for a tow truck, quoted me 45 minutes or less. 2 hours later they don’t know where the truck is. I would have rather them tell me they can’t get to me right away than lie.
My boyfriend got stranded on the side of the highway in the middle of the night after getting stuck in 5th gear. Called a different towing company that just told him to call Parkway instead. They responded promptly and charged a reasonable price - just under half of what the last 2 companies I had tow his truck charged for comparable distances in Thomasville and Lexington. Will definitely keep Parkway in mind if anything else unfortunate pops up!
Danny picked up my disabled 59 Dodge Royal, loaded her up, and drove my wife and I back home with Mabel after car show at Winston Cup Museum. Most professional towing service ever experienced.
On a sunday night i needed my vehicle towed from Winston Salem to Rockingham NC.
These guys came to the rescue!
Fair prices and all together good company.
I highly recommend these guys
My car was towed by them on a Friday after a car crash. They charged 175$ plus $5 for using credit card. When I arranged for car pickup on Saturday (business is listed as open on Saturday from 8-1), they refused to give me my car saying they don’t have anyone who can go and open the lot for me. They wanted to keep the car till Tue (it was a Memorial Day weekend) and charge me storage fee for three more days. On my insistence owner asked me to pay them $50 to open the lot for me. Looks like they have done the same to other customers.
Came very fast
OVERCHARGED ME THE CROOKS $125 TO GO A LITTLE OVER A 1/4 MILE
WATCH HOW KARMA GETS YOU BACK FOR THAT
GOD DOESN'T LIKE UGLY
SMH
I don't care if you don't reply anybody working in dealing with the motor vehicle industry is dishonest from the car deals on down to mechanics & towing companies
Was told I could not retrieve my car Saturday or Sunday, which is fine I guess except they charge like $80 per day. I had money in the center console which was "mysteriously" missing when I retrieved my car but the trash and other random items were still there. At least everyone seemed nice and it was quick to get my car from out of there.
Avoid. Rip off artists. Insurance call them to tow my car and all of a sudden they want to charge hidden fees. Even the claim person was going to fine a grievance to have them no long tow for them.
I would like to give a shout out to Todd for a great towing service. I ended up towing my car Saturday morning because my car engine sounded weird. Todd shortly figured out that someone stole my catalytic converter right away. He patiently waited for me to call the police. I was supposed to tow my car to Jiffy Lube, but he confirmed to see if they weld to fix my problem. He recommended the welding company that can fix my car promptly, and saved me time & unnecessary trip. He seemed like a diligent man and very professional. I had a great experience with this company!
Wasn't satified with my service! My car was damaged during my tow. I called to address the issue with a complaint and was told the owner would call... Still waiting on that call a week later.!? I have allot to say about my personal property being damaged, however I ll leave it at the one star.... Poor way to do business!
This was the best towing experience we have had! As anyone who be upset during a car issue, this company helped the situation be not nearly as bad. They got out to us in a reasonable amount of time, especially since we were in the middle of Tanglewood festival of Lights! We were parked in a parking lot out of they way but they still got there and hooked up quickly. They even went and swapped out the wrecker they were driving so they could accommodate 3 passengers! The man and lady who we spoke to on the phone were helpful/understanding! The driver was friendly, professional and got things handled quickly! We would recommend this tow company anytime and we are thankful that our warranty company chose this company! Thanks Parkway!
Great price and awesome service. Im writing this review two weeks later after they helped me because these guys really deserve it. I called gieco back and got their information just so i could write this review.
I had a flat in Kernersville and called them. When he got there the back tire was flat too. So he can and got his flat bed. He even came to my house to get my eyes. The gentleman was very professional and I would call them if I needed thing done to my car. Thank you
They have hauled my 1948 Plymouth a few times and fixed it!the drivers treat your car like its there's and always friendly.would recommend them to anyone who needs a tow or work done to there car,truck,street rod or rat rod!
So lucky my roadside assistance sent Parkway my way! Donnie was so very helpful, personable & courteous. He went over & beyond great customer service. I will gladly recommend you guys to anyone. Would give a 10 * review if I could.
Donnie, thank you again so much. You're the greatest. Parkway is lucky to have you!
Towed 9-27-18
Great service. Greer was nice and took care of my car. It was a busy Friday and it took a bit longer than expected, but that was no problem. Highly recommended!!!
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