CUSTOMER BEWARE!! TRUCK WAS RETURNED AFTER FOUR SEPARATE ATTEMPTS AND IS STILL NOT WORKING AND PARTS MISSING
Where to start firstly, it took these guys four tries for a simple tune-up on my truck and it is still misfiring. I eventually had to just repair it myself, which means I'm out the $1,000 that I gave these guys to do this job and the four times that I had to bring the truck back. Every time I kept getting the same answer which is "we put the parts in that we are supplied from Napa (which honestly at this point I don't believe it's Napa's fault, but if your supplier is giving you bad parts get new suppliers) and we stand behind our parts" while having to repair the truck myself, I realized that they left the engine cover completely off. So now that part is just gone and I will have to replace it out of my pocket. I do not understand how this company is still in business when they cannot complete simple tasks such as a tune-up. It took me 1 hour to do what their garage could not do in 4 days because yes it took them all day each time to not complete the work. I would not recommend this company to anyone, not even my worst enemy!!!!
So I just got the reply back from their garage saying that they have no record of me being there, which honestly it's not surprising that they keep poor records as well but just to refresh. Gerald perdue's memory I was the silver F-150 that was there a few months back
I am not someone who does reviews lightly or often. I’ve taken two different vehicles to Gerald Pardue Automotive for major repairs, and both experiences were excellent. The work was completed as quickly as possible without sacrificing quality, and the service was truly outstanding. The team provides a professional experience while still maintaining that welcoming, hometown feel. I even had the opportunity to speak with the owner, who has been in business for many years and has no plans of slowing down anytime soon—which is great to hear. I highly recommend them!
My family has been taking our cars here for over a year now, servicing anything from wheel bearings to engine reseals to transmission service. Really honest and friendly people here. The job is always done right, never have to revisit. Would recommend to anyone that needs car work.
Gerald Pardue has been nothing but fantastic. Having a VW its really hard to find people who do good quality work on it and who also don't rip you off like the dealerships do. They are also probably the most honest mechanics I've ever been to. I started taking my car here about 2 years ago at the recommendation of MockTire. Every time I take it in it comes out like new from the fuel system to the water pump.
Took our truck to Gerald Pardue Automotive to have the clutch, etc, replaced in our truck. Brought it home after paying $1,108.23 and it was making an awful noise. Took it back again tge next day and he charged us another $142.25. The truck was in worse shape than when we took it out the first time.
We realized we needed to take it to another mechanic and the new mechanic had to take it all apart and replace everything Gerald Pardue Automotive had done. This new mechanic fixed it to perfection. Cost us another $1500.00. My husband talked to Gerald about our experience with him after it was repaired CORRECTLY. Gerald had a lot of excuses but no offer of any recourse for the time, money and disservice we received We’re OUT the $1250.48 we paid Gerald. Such an expensive lesson we learned!
Essentially it cost us close to $3000 to get the truck fixed.
I highly recommend Wilson’s Garage, who corrected this horrible mess. It runs like a top now. Thanks Tim! (At Wilson’s garage)
Extremely tidy shop and grounds. Very friendly and accommodating. They listen and follow through.
Another excellent visit, axle replacement, oil change, overall check, fluid top off, drain and replaced oil in the differential.
Dropped my car off late Sunday picked it up Tuesday afternoon. My car works like a charm!
I highly recommended this garage!
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