I would give zero stars if I could!! The final time I came up here was to get my battery replaced. They were pissed off because my battery was still covered under the 3 year warranty. Mechanic attempted to run a scanner with no check engine light on, did something under my hood and now I have a code. They then told me it wasn’t my battery but a dealer issue. I start heading to the dealer and my car dies in the middle of UNIVERSITY PARKWAY in 97 degree weather WITH MY CHILD!! Called and they had no care in the world. Got towed to the dealer. Had to wait 3 days with no vehicle, lost 3 days of work and you know what the issue was? My battery. I wish I could say this is the first time they’ve done some funky shit but it’s not. But all that money lost for no reason and intentionally putting me in harms way with a stalled car in on a busy road with high speed should cost you your business.
Great place to go for inspections! - I have been going here for many years. Luckily I haven’t needed other services, but if I did, this is where I would go. ! Quick in & out in about 10 minutes~ thanks guys for friendly & quick seevice!!! 😊
LONG DETAILED REVIEW
Took my car in for a standard wheel bearing repair on a Thursday and was promised I’d have it back same day or next because my wife was very pregnant. Called back at the end of day, turns out a bolt was broken but stuck on the vehicle during repair and had to be cut or removed. They waited to order parts till they could remove the bolt and had to ask another mechanic to come help, so they didn’t even order parts they already needed until the next Monday. Which caused further delays. Alright fair enough. I may not understand procedure. But when I gave feedback and asked for more communication I was flippantly told to just call an ambulance, as if I just have $5,000 for that bill. No apology or attempt to make it right and the disregard for my circumstances was very disappointing.
I’m living in an Airbnb down the street while my local home is going through a major repair. Many, many other things have gone wrong and the auto shop isn’t responsible for my life’s circumstances. But being dismissive of them and making excuses for not doing the job as promised is very concerning and predatory. I also had to call them every single time to get updates as they never reached out to me.
Then when they finally got the repair done nearly 2 weeks later and they tried to charge me for more brand new parts they broke and ordered without my consent because they said the work would have to be done regardless. But they didn’t bother to ask me and I could’ve refused or taken my car elsewhere, instead they broke my car and tried to force me to let them repair it for more money. In North Carolina, this is against the law to charge a customer more than $350 over the prior agreed price without asking ahead of time. So they bought a used part instead, in order to avoid overcharging me, but charge me as much as they could without breaking the law, extremely dishonest and predatory since they knew my position and knew I would have to pay. I didn’t debate it because I didn’t have time since my wife went into labor.
On top of that I specifically explained the car doesn’t lock normally and you have to double check it. They didn’t. My car was broken into and I had valuable tools stolen. On top of everything else that mistake (which they claim they aren’t liable for theft) really makes it clear that they don’t care. They initially told me that they would give me camera footage to give to police but in the end of this decided to be petty and not provide it.
Very informative and helpful, and not outrageously expensive. The lady who works the front desk is super kind, an sweet. Definitely coming back for all my truck needs. 5 stars ⭐⭐⭐⭐⭐
Very nice and polite people! Inspections, oil changes, repairs. A great lil shop that i will be going to from now on. And you get a very special goodbye when get ready to leave! You won't be disappointed!
I love this place!! If you are looking for an honest, reasonably price shop where they know what they are doing, this is the place!! Claudia went above and beyond what anyone could expect to help me. Very friendly and kind people. I would definitely recommend them!
Came to my house, filled up my flat tire, and followed me to the shop, and fixed the tire. I think it cost all of $15. Took all of a half hour for everything. They saved the day!
Unprofessional & ZERO courtesy. Dropped it my car to have brakes done & if they cld find out why antifreeze is leaking. Apparently, the only employee component to check the antifreeze is "out this week". Asked to move fwd w the brakes. SIX DAYS GO BY & THEY DO NOTHING along with getting told this one employee is now out another week. when asking "Claudia" why there was ZERO COMMUNICATION of status of work & situation, all the sudden they can fix the brakes today. I have no confidence in businesses that take basic communication & common courtesy as none issues. I DO NOT RECOMMEND THIS GARAGE!!! BUYER BEWARE!!!
New to the area , have had some recent car troubles and everybody has been more than great to me. Fair pricing, explains everything and they know their stuff. The owner and Zack are top notch!! They will be my go to car repair place!!
I recently visited this shop to get a turn light assembly replacement installed. I was very pleased with the service I received as well as the warm reception, just want to say thanks for the quick and knowledgeable staff you have!! Definitely a go-to repair shop for any auto problems.
I needed to get my car inspected quickly because my son had his driving test that morning in Winston Salem. It took less that 25 minutes. I was in and out. I was able to get my new registration and my son was able to take his drivers test and pass with flying colors. Thank you Rural Hall Automotive!
While traveling through NC for the holidays, we found ourselves in need of a repair to continue our trip. We called Rural Hall Automotive and Claudia told us to come on down and they’d take care of us. They were fast, friendly, and affordable! Great place! Thanks again for the service!
We went here to get an inspection and didn't have to wait a long time to get it done. They were very nice and professional handling our car in the shop.
Great service you can trust. If there is nothing seriously wrong with your car, they will tell you that and change accordingly. The only place I will go.
My place to go for all my automotives repairs. The peoples there are very friendly and on a first name basis. The service is top notch and the employees are very professional. I would recommend them to all for automobile services.
Everyone was friendly. My biggest regret is forgetting to give Alton Childress a tip for his quick service. Keep up the good work in these troubling times!
I’ve been a customer since 1989. These are good honest people who want their customer to be happy. The mechanics are skilled and professional and you can actually ask questions and understand what they are saying. I have had several cars American and foreign and never a problem for them to get me fixed up. Prices are very reasonable. I’ve found Cheaper and regretted going somewhere else. Never again. Claudia is the first person you want to know. She’s the manager and knows everything about cars and a whole lot about this area and about a bunch of stuff. I figured it’s about time I left a review. Happy to be a customer here 😊
Have been doing business with them for many years. Always pleasant to work with, curtious,very informative. They explain in simple understanding
words the repairs needed, pleasant friendly atmosphere. There isn't any pressure to get the work done immediately, prices are fair, & checking out your vehicle is Free. Claudia & the other employees are friendly and helpful. Always good service any very satisfied with the repairs they do.
Thank You Rural Hall Automotive, there's not very many honest and dependable garages around like yours. I'm a senior Disabled Vet, and appreciate that your not like alot of garages in Triad Area that
Try to RIP you off, Dennis.
Great place, the young lady that owns it is super nice, quality work from the knowledge mechanics, and all for a fair price, love taking our cars there
Awesome old small town service and maintenance garage. Everything from gas to engine rebuilds. Especially for women. It is run by a woman and she is a very kind and intelligent person. I really suggest this place for every one but especially women who have to take care of their own cars. I was there for an inspection and four different women came in for service and maintenance. Also to pick up cars finished with repairs.
What a great group of folks! They will go out of their way to make sure you get great service. Always fast, friendly, and affordable. I highly recommend!
1st time we took my vehicle here my radio was stolen and they did nothing about it. 2 yes later brought my vehicle back they totally screwed me. Seriously over priced the items... Mark up and then some... 60%.They will no longer have my business. Take my advice and ask around. Don't waste ur money. Old lady that runs the place is very rude on top of it all.
Great place to work with. Claudia and the staff have always been respectful, courteous and very fair! My daughter is a college student who travels quiet a distance and I never have to worry that her car is safe. Can't say that about a lot of places!
