Tommy Ruiz the tow driver transported my vehicle a nice distance on a flatbed to its service destination, and his professionalism was outstanding from start to finish. His skill in handling the tow truck was exceptional, and he carried himself with the same level of professionalism. I truly appreciated the care and expertise he demonstrated through out the entire process. Would definitely be referring LDA Towing to family and friends!!!!
From the beginning I had a great experience, my dispatcher (female) was really patient and helpful. Then my Tow truck driver was Tommy! Tommy was sunlight on my dark day! Tommy communicated frequently and in a timely manner. Tommy is an excellent driver! Tommy brought my car in 1 piece with no damage! I hope I don’t ever have to call a tow again but if I do it’s definitely going to be with L&D & I hope my driver is Tommy! The young man was very pleasant, he had beautiful smile, & efficient! Thank you Tommy for making my stressful evening a better experience!
Absolutely HORRIBLE COMPANY, DO NOT USE ESPECIALLY IF THEY ARE CONTRACTED THROUGH TRIPLE A. I called triple a to get my 2009 cbr1000rr Repsol edition towed to the dealership and it was in pristine condition just a dead battery. The tow truck guy came with faulty equipment, the middle portion being absolutely covered in grease, and then proceeded to drop my bike. Then got on the phone with his boss and told him he couldn’t tow my bike in Spanish, and the boss said “oh have you told him yet” — like they were trying to hide it from me that they obviously damaged my motorcycle from their faulty equipment. The owner was given a chance to fix this by paying for repairs, but after being shown the work repair order by the dealership refused to do so. Therefore I am having to file a damage complaint through triple a. DO NOT USE THIS COMPANY IF YOU VALUE YOUR VEHICLES. They caused $2500 of damages and are refusing to pay for repairs. Absolutely horrendous and negligent company
First let me say, despite this upcoming favorable stellar review, that it is my sincerest wish that no one needs the service I am about to applaud unless in it's an absolute emergency. Recently, I had an unfortunate car breakdown and needed to call AAA. More honestly, I had to first re-join AAA and then request the services of a towing company. After a respectable wait, Greg L from LDA Towing Service arrived. He did all the tests to try to determine if a new battery was needed, potentially an on-the-spot fix. Sadly, a battery was ruled out and the process of moving my 2010 Chevrolet Malibu onto the truck bed began. You would have thought that he was handling a Mercedes Benz or other fancy “ride.” I was impressed by Greg’s professionalism, his attention to detail and care of my “old girl.” When I learned he had just gotten off of the road from a family trip and immediately answered the call to come to the aid of a stressed out customer, I was even more grateful. He treated my car with such TLC. I watched him tie the tires down, check to make sure it was attached properly and raised the…and lowered the bed with such efficiency pushing and pulling levers it was like watching a master craftsman at work. I don’t wish a towing call on anyone but should the need arise call LDA Towing and Repair and ask for Glen L. You will be glad you did!
Greg is the reason why I will recommend And Continueto use LDA.. friendly, funny and extremely knowledgeable.. Well prepared Would be an understatement. Exceptional service I highly recommend this company because of Greg
One of this company’s pickup trucks driving recklessly on Yadkin road in Fayetteville, tailgating me and other cars, swerving between lanes, cutting people off. Not a good look driving like that in a COMPANY vehicle. PLEASE urge your drivers to be safer.
When I called triple A this company was dispatched. They sent someone out there who did not know how to remove a truck stuck in mud and instead of just calling someone who did, he tried to do it himself and made a dent and scratch on my car. HE THEN called reinforcements and the second guy who came was able to get my truck out. I’m understanding that there are learning curves but please be adult enough to say “ I’m not experienced in this” People who get in accidents are already experiencing some of the worst days of their lives, the LAST thing we need is the tow truck company making more dents in the car! I’m livid!
I decided to take my beloved 1977 Corvette out to pick my high schooler up from school on a nice Friday afternoon. It needed gas, so I stopped....then it wouldn't start. It also started puking power steering fluid. It's always something with C3 Corvettes. I have AAA (because it's always something with C3 Corvettes), so I gave them a call and they dispatched LDA Towing. The truck arrived in less than an hour, which is pretty quick by AAA standards.
This car is my baby. My dad restored Corvettes for over 50 years for a living, and we restored this one together. My dad was renowned for his paint, so this car has a gorgeous Coastal Corvettes paint job. When he passed away in 2020, I got a keepsake urn for some of his ashes, and they stay in the back compartment in this car. To say it's special and I'm super particular about anyone touching it is an understatement.
The driver was patient and understanding and so incredibly gentle with my car and I was so grateful for the kind service. The driver was able to back into my driveway with ease, which isn't an easy feat given the proximity of my neighbor's mailbox and the position of mine. It's clear that he has a lot of experience.
He unloaded it in my driveway and was also very friendly and told me about his Corvettes. It was a great experience. I enthusiastically recommend LDA Towing!
We are so grateful for your help today, Francis! My husband and I highly recommend this company. We had our truck towed today and they were very communicative, friendly, and professional. Should we ever need help in the future we know who to call!
My friend and I had a good experience yesterday when LDA towing came to help. Randy and Saquawn came and were very helpful. They were patient while helping. They tried to help with charging the battery. They got the battery charged and followed my friend down the street to Auto Zone to make sure that she was safe. We really appreciate their professionalism.
Picked up a nail on I40 last night and called AAA. Brian with LDA called me quickly and got to me quickly and was absolutely AMAZING. Professional and kind, I cannot say good enough things about him. Got to me in about 5 minutes and back on the road quickly and safely. Smoothest popped tire situation I have ever experienced. My dad and I are both incredibly grateful for him and I highly recommend him and LDA Towing. Cannot go wrong :)
Arrived to me without any tools and after 45 minutes, finally informed me that he didn’t have a jack to put on a spare, nor could he tow the car because it was his first day with that truck. Unsure why they accepted a job. Worst experience and do not recommend.
Tech was on FaceTime with his “supervisor” teaching him what to do.
William was wonderful, fully transparent and helpful. He was quick to get my van hooked up and made me feel comfortable that my van would be well cared for. He is a credit to his profession, one that is so important and needed when we are not always at our best. Thanks William.
Recently my truck broke down in Apex, NC. I booked a rental car and headed back to Va. I used my AAA membership to get the truck towed back to Va. AAA covered 200 miles and LDA Towing wanted to bill me $50 for the additional 6 miles. Fine. I'll pay it even though they got paid nicely by AAA for delivery. But then I get a call back from LDA Towing stating they also charge a fee to pay with a card. FYI, I've been a small business owner since 2005. Not once, EVER have I passed on a merchant processing fee to a customer, its just a part of doing business. These days, almost everyone pays with their card. In this instance, paying with a card was my only option as LDA picked up the truck hours after I was gone and delivered way after I was asleep in bed. I told LDA I'd gladly pay the $50, but they could frig right off on their card fees I ended up paying the driver $50 via Cashapp because the owner was apparently going to take it out of the driver's pay (shout out to Chris the driver for getting it done and being cool). 'Hopefully I won't get stranded in Apex, NC but if I do, I'll be sure to find another tow company.
Jonathan was very professional, helpful and handled my vehicle with care. He arrived much sooner than initially expected and I would certainly use this company in the future.
I was in an accident this morning and Brian came to tow the car. He made a tough situation so much better. He waited patiently while I dealt with the insurance company and took me with the car to the collision repair shop. When I was through there, he was kind enough to give me a ride home. Not only did he do his job well but he made a rough morning go a lot better.
Fernando saved the day!! I cannot say enough positive things about the help he provided us during a sticky situation. He arrived in 15 minutes and had the job done shortly thereafter. Plus, he was super kind the entire time. Highly recommend!
My vehicle has just been picked up by Pierre at LDA Towing, on Beacon Lake drive in Raleigh. I would like to thank Pierre for being so courteous and helpful. I’m hoping I will be just as please with the repair as I am with Pierre! He was awesome! Thank Peirre and keep up the great work! I will return once the repairs are completed to let you guys know if they do great work. Thanks!
Called Triple A and had a technician from here come out to diagnose a car that wasn't starting. He said that it was a busted alternator and that we should "call his boss" at LDA to schedule an appointment to get it replaced. LUCKILY, we got a second opinion, and it turned out to just be that the battery had drained and needed to be jumped! Total scam artist trying to use Triple A customers to bolster his own business, do NOT trust what they say about your car
The worst experience I've ever had with ANY company. I wish I read the reviews first! On 11/16 my car was towed by Carlos. In the midst of the transit, my key fob was somehow lost. Not only was I yelled at, I was hung up on. I also have messages between Carlos and I where he admits to his negligence which has led to this chaos. After speaking with the manager/owner, he is determined Carlos' account of events is what happened. Now I am responsible for paying $686.37 out of pocket because they refuse to take responsibility for carelessness, and the failure to complete their job thoroughly. DO NOT have them do anything for you. You can even see the lack of professionalism and accountability in their review responses SMH.
I go through AAA, Carlos from LDA was there within 30 minutes of me placing my request. He was amazing & very friendly! Thank you LDA for making a stressful day less stressful.
Update: I have filed a report with the Wake County Sheriff Department against this company.
Their driver validated it is OK to damage property.
Do not let these people on your property. They destroy it. They promise lots of stuff and they don’t follow up on it. My experience with them, they are bad, unethical and corrupt company. See photos of damage they caused.
Their tow truck got stuck, caused 1 foot deep holes, pathway from the tires. They had to get another truck to pull it out. And they refused to fix the damages they have caused.
I wanted to give y'all some feedback regarding a recent tow I received on Wednesday [late] afternoon. My car suffered a failure while we were in Durham for a medical appointment. I called AAA to get a long distance tow. In a reasonable period of time I got a call from Ronny Cabrera. Thankfully I broke down across the street from my Hotel. Ronny gave me a heads up that he was close by so I [literally] ran over to meet him. He was very friendly and helpful and took great care in loading my car. He did not bat an eye when he knew it was 158 miles to the Ford Dealership in Valdese, NC. I had special instructions for him regarding the best exit to take (due to exit closures not shown on Google maps) and locking my car. When Ronny finished unloading my car, he texted me pictures showing that it was locked and where it was parked. He then called me to ensure that I knew my car was safely delivered. With the LONG drive there and back I am sure he got home late. I appreciate that this was a long day for him (even though he got paid for it) and THANK him for his assistance. Ronny is obviously is a very nice person. He deserves my biggest THANK YOU for being a true professional and one heck of a nice guy (and no I am not related to him.) I highly recommend LDA Towing. No offense, but I hope I never need your services again, but if I do, I will be calling.
Jam and his repair crew took my near totaled Subaru and made it look and drive like a brand new car. They are always communicative, honest, and timely. Especially with my damage being a huge project, they came through when I was convinced I totaled my car. Huge thanks, would absolutely recommend to anyone in the Triangle Area.
LDA came right away and took my beloved vehicle to the shop. Friendly, helpful, and careful with my car. Couldn’t ask for more; he came through AAA referral.
Brian was literally the nicest person we have EVER met! We used AAA for a flat tire and after the first person from another company canceled with no heads up, Brian arrived within 10 minutes of calling us. He had the nicest manners, helped us rearrange the car that had luggage piled high so he could get our spare, and was just overall an excellent guy. What was at first a not so fun experience turned into the highlight of our day!
Be careful of their drivers!!! I would not trust them with a vehicle after they almost just ran me off the road on S College in Wilmington. Imagine how they handle your EXPENSIVE vehicles! After honking the horn the driver decided to throw the middle finger up. I imagine they treat their customers the same way. Here is a photo of the "classy" "careful" driver.
Responding to owner: it actually is true I have no reason to lie and when I called you regarding this your response was “I’m so sorry I know exactly who you’re talking about” but nice try
We called AAA to have our Tahoe towed to our mechanic for a flat tire at 7:05am. Our tow guy called to confirm within 5 minutes of my AAA request and was at my house by 7:25am!!! I know this isn’t always possible but it meant a lot at that moment. Our tow driver this morning was AMAZING! He was friendly, patient and knowledgeable. We really appreciated his help. I forgot to ask his name but my caller ID said Jose. I will be using this company again!!! Thank you
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