Recently my truck broke down in Apex, NC. I booked a rental car and headed back to Va. I used my AAA membership to get the truck towed back to Va. AAA covered 200 miles and LDA Towing wanted to bill me $50 for the additional 6 miles. Fine. I'll pay it even though they got paid nicely by AAA for delivery. But then I get a call back from LDA Towing stating they also charge a fee to pay with a card. FYI, I've been a small business owner since 2005. Not once, EVER have I passed on a merchant processing fee to a customer, its just a part of doing business. These days, almost everyone pays with their card. In this instance, paying with a card was my only option as LDA picked up the truck hours after I was gone and delivered way after I was asleep in bed. I told LDA I'd gladly pay the $50, but they could frig right off on their card fees I ended up paying the driver $50 via Cashapp because the owner was apparently going to take it out of the driver's pay (shout out to Chris the driver for getting it done and being cool). 'Hopefully I won't get stranded in Apex, NC but if I do, I'll be sure to find another tow company.
Drivers are maniacs. One was exceeding 80 mph in a 55 at 1:45 on the 147 in Durham NC on 5-6-25 with moderate to heavy traffic. Came flying up behind me and my wife with in 5 ft of our vehicle. I wouldn’t let this guy plug my tire, much less tow it.
Jonathan was very professional, helpful and handled my vehicle with care. He arrived much sooner than initially expected and I would certainly use this company in the future.
I was in an accident this morning and Brian came to tow the car. He made a tough situation so much better. He waited patiently while I dealt with the insurance company and took me with the car to the collision repair shop. When I was through there, he was kind enough to give me a ride home. Not only did he do his job well but he made a rough morning go a lot better.
Fernando saved the day!! I cannot say enough positive things about the help he provided us during a sticky situation. He arrived in 15 minutes and had the job done shortly thereafter. Plus, he was super kind the entire time. Highly recommend!
My vehicle has just been picked up by Pierre at LDA Towing, on Beacon Lake drive in Raleigh. I would like to thank Pierre for being so courteous and helpful. I’m hoping I will be just as please with the repair as I am with Pierre! He was awesome! Thank Peirre and keep up the great work! I will return once the repairs are completed to let you guys know if they do great work. Thanks!
Just had a great experience with i believe her name was Elizabeth we had a difficult tire that could not be removed and she went above and beyond to assist until we could get the car to a tire shop she was AMAZING from start to finish.
Thanks again -Jay
Called Triple A and had a technician from here come out to diagnose a car that wasn't starting. He said that it was a busted alternator and that we should "call his boss" at LDA to schedule an appointment to get it replaced. LUCKILY, we got a second opinion, and it turned out to just be that the battery had drained and needed to be jumped! Total scam artist trying to use Triple A customers to bolster his own business, do NOT trust what they say about your car
The worst experience I've ever had with ANY company. I wish I read the reviews first! On 11/16 my car was towed by Carlos. In the midst of the transit, my key fob was somehow lost. Not only was I yelled at, I was hung up on. I also have messages between Carlos and I where he admits to his negligence which has led to this chaos. After speaking with the manager/owner, he is determined Carlos' account of events is what happened. Now I am responsible for paying $686.37 out of pocket because they refuse to take responsibility for carelessness, and the failure to complete their job thoroughly. DO NOT have them do anything for you. You can even see the lack of professionalism and accountability in their review responses SMH.
my key fob was missing after being towed by Carlos soto. He told one my family members who collected the key that there was no fob after towing the car , but did not tell me before towing that the fob was missing. he claims there was never a fob even tho I handed him the key by the fob. when I called this morning to ask about the incident he had a woman yell at me and then hung up on me. she claims she was his translator , that he didn’t speak english, and was on the phone the entire time yesterday. which is untrue . Carlos and I conversed in english last night with no translator on call when I was told that my car wouldn’t turn on , and I replied it was due to my battery being dead. today I was told that he went underneath my car to put it in neutral which also no one informed me of beforehand .
I go through AAA, Carlos from LDA was there within 30 minutes of me placing my request. He was amazing & very friendly! Thank you LDA for making a stressful day less stressful.
Herbert came to rescue me from the side of the highway late at night. He was quick, effective, and was genuinely excited to do his job. Could not have been happier with the service provided.
IDA Towing is the best way to go when serving your vehicle in the Durham area.
They went far and beyond our expectations and truly exhibited great customer service.
Denzel was our driver. He was so quick and professional in getting my family out of a very unsafe situation on the side of the freeway. He made it a priority to keep my family safe as he had an understanding being a father himself. We really appreciated his kindness and professionalism. Thanks again Denzel!
Update: I have filed a report with the Wake County Sheriff Department against this company.
Their driver validated it is OK to damage property.
Do not let these people on your property. They destroy it. They promise lots of stuff and they don’t follow up on it. My experience with them, they are bad, unethical and corrupt company. See photos of damage they caused.
Their tow truck got stuck, caused 1 foot deep holes, pathway from the tires. They had to get another truck to pull it out. And they refused to fix the damages they have caused.
I wanted to give y'all some feedback regarding a recent tow I received on Wednesday [late] afternoon. My car suffered a failure while we were in Durham for a medical appointment. I called AAA to get a long distance tow. In a reasonable period of time I got a call from Ronny Cabrera. Thankfully I broke down across the street from my Hotel. Ronny gave me a heads up that he was close by so I [literally] ran over to meet him. He was very friendly and helpful and took great care in loading my car. He did not bat an eye when he knew it was 158 miles to the Ford Dealership in Valdese, NC. I had special instructions for him regarding the best exit to take (due to exit closures not shown on Google maps) and locking my car. When Ronny finished unloading my car, he texted me pictures showing that it was locked and where it was parked. He then called me to ensure that I knew my car was safely delivered. With the LONG drive there and back I am sure he got home late. I appreciate that this was a long day for him (even though he got paid for it) and THANK him for his assistance. Ronny is obviously is a very nice person. He deserves my biggest THANK YOU for being a true professional and one heck of a nice guy (and no I am not related to him.) I highly recommend LDA Towing. No offense, but I hope I never need your services again, but if I do, I will be calling.
Jam and his repair crew took my near totaled Subaru and made it look and drive like a brand new car. They are always communicative, honest, and timely. Especially with my damage being a huge project, they came through when I was convinced I totaled my car. Huge thanks, would absolutely recommend to anyone in the Triangle Area.
Brian came to my rescue this weekend via a AAA call. Truly one of the kindest individuals I've ever met. He was knowledgeable and professional, but also friendly which helped turn a frustrating experience into a better afternoon. Kudos to him - this planet needs more people like that!
LDA came right away and took my beloved vehicle to the shop. Friendly, helpful, and careful with my car. Couldn’t ask for more; he came through AAA referral.
Brian was literally the nicest person we have EVER met! We used AAA for a flat tire and after the first person from another company canceled with no heads up, Brian arrived within 10 minutes of calling us. He had the nicest manners, helped us rearrange the car that had luggage piled high so he could get our spare, and was just overall an excellent guy. What was at first a not so fun experience turned into the highlight of our day!
We had to have my husband's Jeep towed to the dealership. AAA arranged for LDA Towing to send a flatbed tow truck to our house. LDA called me to confirm the request. Jonathan showed up less than an hour after I called AAA and was extremely nice!! He took great care of the car. When Jonathan arrived at the dealership, he called me to confirm arrival and key transfer to our service advisor. Best towing experience ever!!!
We called AAA to have our Tahoe towed to our mechanic for a flat tire at 7:05am. Our tow guy called to confirm within 5 minutes of my AAA request and was at my house by 7:25am!!! I know this isn’t always possible but it meant a lot at that moment. Our tow driver this morning was AMAZING! He was friendly, patient and knowledgeable. We really appreciated his help. I forgot to ask his name but my caller ID said Jose. I will be using this company again!!! Thank you
I would NEVER recommend this guy to anyone. He passes the location 3 times and once he got here he begin yelling saying I provided the incorrect address. I shared the location and he couldn't follow directions. He stated I was the one in need of help and he refused to change my tire. He stated call Triple A and place another service order. I have been waiting over an hour, missed an appointment because of a rude driver. His name is Carlos. I ask Triple AAA not to send him or them back out. Within 5 minutes another driver was here, very pleasant and changed my tire. Thank you Triple A and J&T Towing for your professionalism.
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