Got my car towed from my apt complex and wanted to find out more about the company that towed it to get an idea of what to expect when dealing with them... so I came here to read the reviews and I saw that Chandler's had a "bad reputation" according to the people here. I ended up going today to get my car back and I went in expecting completely rude employees with nasty attitudes. What I experienced was the complete opposite. They were pleasant, helpful, and even gave me a ride to the store so I could use the atm because my card didn't work. They did me another favor that I won't mention here which helped me out tremendously. My point here is that sometimes the negative reviews are just lies. Kudos to Chandler's Towing.
Chandler's Towing is a predatory company. They towed my colleague's car from a parking lot in downtown Durham <5 minutes after they had parked and then charged over $200 for the return of the vehicle. They have done this to another person I know in the past as well. They work with people around town to tow people's cars and then charge absurd amounts of money to make a profit.
My car was unfortunately towed from Carraway. The man that helped me was very reasonable, accommodating, and kind when helping me get my car in the midst of the snow storm. This was definitely the best experience my family has had in a towing situation!
My nephew’s vehicle was towed by them from the Family Fair Convenience store. The store clerk waited until he walked to the cookie shop next door to contact Chandler Towing. They both were in cahoots to get $280 dollars out of my nephew. I spoke with a man named James Jackson that night and when I went to Chandler towing they said they did not know a James Jackson. Mr. Chandler the owner I am thinking was hostile and rude! These are not good people.
Worst experience every they took my car and never came and got tge car the actual was here for then we I call the told me one price just to say a different one then I get there the person telling me I can see what I’m paying which I ask bc of the big jump in payment then proceeds to say I need to pay in cash I’m asking for a card read bc I had tap and he don’t want to respond bc then I would see real price I had to call 911 bc he was sooo rude and refused everything I’m asking for on top lying say he won’t the one I talked to when I can clear my see me calling his phone which cause the biggest issue he was caught
When you deal with companies as terrible as this one, regardless of the practice. It reminds you what this country was built on. Capitalism, and opportunists. They will tow rent paying, tax paying citizens car from their place of residence for the slightest/pettiest of reasons. A soulless, foul tow company. Do you research on bad/hostile NC tow drivers.
This company will have a lawsuit very soon. You don't have to be parked but for a second and they watch you and tow. Terrible business. I'm definitely blasting them. Any of my many followers pleaser report this company.
I have been waiting for over an HR for someone to come release my car after they told me they open at 8am. Every time i call they say someone is literally around the corner . THIS IS TRASH customer service. My child is late to school i’ve had to call 5-10 times each time for them to even answer . Also to get my car $230 that’s INSANE . i’ve never seen no shit like this before .
Chandler’s Towing is the definition of predatory towing. In my experience, this company exists solely to squeeze money out of people for the dumbest, pettiest reasons imaginable. They don’t help, they don’t explain, and they certainly don’t care—just hook your car and demand cash.
Everything about this place feels like a setup: unclear rules, zero warnings, rude attitudes, and fees that magically appear out of thin air. The staff are hostile, dismissive, and act like you’re the problem for daring to question why your car was taken in the first place.
This isn’t about safety or enforcement—it’s about profit. Plain and simple. If you enjoy being stressed out, talked down to, and scammed out of your hard-earned money, Chandler’s Towing is perfect for you. Otherwise, steer clear and warn everyone you know.
Absolutely disgusting business practices. I wouldn’t trust this company with a shopping cart, let alone a vehicle.
So I pulled my car I. Vs backing up like I normally do chandler came and towed my car first saying my tags were expired when it has 2025 on them and hasn’t expired. Then he said oh well your car looked suspicious with out of state tags. Since when are out of state tags suspicious? Total was $230.
I was in a jam with my keys in the trunk and no spare. I had food for my dinners and milk and I had been there for a bit. I was literally on the curb crying and this nice called her husband from chandler and he was there within minutes and in less than a minute my car was open and I was on my way. These people here and so kind and helpful. They saved my whole day. 100% recommend to go here
Ticketing and towing. They absolutely descriminate against certainly individuals. It’s wrong and they should be held accountable, but who do you complain to that would actually listen and do anything about it.
I understand why they towed me I was at fault but they overprice it….. It’s ridiculous they just want to take your money not even that when I went my car was still attached to the towing truck when it was removed they dropped my car not even carefully I recently got my car out the shop to get it fix….. and the man that had my car was not professional at all. Beware of Chandlers towing.
Myself and friends went walking at the Duke Wall not seeing the signs at Whole Foods about towing. We were okay, like we did not see the signs….cool….but when we saw about six group of white people walking to their cars from just walking the Duke Wall as well, we was like now wait a minute. Everyone car that was towed was BLACK. We did ask one of the Chandler Towing drivers and he said “most black people have fwd while most white people have awd so we get what’s easy”……that don’t seem racist to you, he said no. Not only do you have someone in the Whole Foods parking lot WATCHING people as they get out their cars, but if they are BLACK that’s a EASY TOW while charging everyone different prices to get their cars back. This company is RACIST and are PREDATORY.
If you’re looking for a company that profits off stress, misery, and technicalities, you’ve found it. They didn’t just take my car — they took hours of my life, a chunk of my paycheck, and any shred of trust I had in my apartment complex’s parking rules.
The so-called “violation” was a joke. The photos they provided were framed carefully to make it look like I was in the wrong, but in reality, my car was within the lines. Instead of being fair, they chose the fastest way to squeeze money out of me. They towed my vehicle from my HOME at 3 am on a Tuesday, who does that?!
The staff acted as if they were doing me a favor by lowering the cost…. it clear it was because they wanted to pacify me and had no solid evidence — it’s about making a quick buck. The whole experience felt like legalized theft dressed up as “policy.” They held my vehicle hostage after stealing it, and I had to pay a ransom.
Save yourself the headache: take photos every time you park, because companies like this thrive on people being too tired, too stressed, or too broke to fight back.
I wouldn’t wish this on anyone. Tow truck drivers might think they’re just “doing their job,” but this company’s business model is predatory, plain and simple.
Chandler's is a great asset to the Durham community. From the moment you walk in you feel like a family member and they treat you with kindness and respect. They're fast, efficient, and friendly.
Chandler’s Towing engages in predatory and unlawful practices.
On Sunday, September 29, my husband’s car was parked directly in front of our rented garage at our apartment complex. Despite being parked legally, Chandler’s Towing hooked up his car in an attempt to tow it.
The tow truck driver falsely claimed that residents are not allowed to park in front of garages and must park inside, which is not true. We specifically rent our garage space for the purpose of parking. He then changed his reasoning, stating the cars parked impeding traffic were to be towed. This was also false—our car was not blocking traffic in any way.
The driver further claimed the property manager stated that there is no parking in front of garages. However, the next day, our property manager confirmed that Chandler’s statements were untrue and that residents are allowed to park in front of their garages. To make matters worse, other cars parked in front of their garages, a few spaces down, were not targeted or towed.
We were forced to pay $150 to have the car released on the spot. Our apartment complex has since agreed to reimburse us, acknowledging Chandler’s wrongdoing.
I believe our vehicle was unfairly targeted because it is an older work car with cosmetic damage, even though its registration and inspection are fully up to date.
Chandler’s Towing acted illegally by attempting to tow our car without cause, using deception and selective enforcement. I will be filing a formal complaint against them for their predatory and unlawful practices.
As a business owner myself I understand you have to do what you have to do sometimes especially in this line of work. However maintaining professionalism is extremely important to any business and disrespect is not okay when people are spending money towards your business. The gentlemen with braces had probably one of the worst attitudes I’ve encountered. Using profanity and speaking to customers like that is never okay. There are plenty of small towing businesses in the area with a reputable business and people who don’t cuss at you I would advise to choose one of those businesses instead.
Information to know: A) Must make appointment to pickup a towed vehicle. B) Apparently towing vehicles on private property isnt theft. Still not convinced. C) 1-star experience, do not recommend getting towed. D) $250 (cash or debit only) to pickup vehicle next day - no storage fees included.
I will guess 90% of the positive reviews are coming from people like Foundry Commercial who own much of these parking lots they tow off. The truth is they are predatory. Whole Foods in Durham 08/12/2025. If you eat at Whole Foods and walk across the street or leave the property at all for a few minutes they will tow you. Happened to me and as I waited for my uber to go get my towed care I saw tow truck pull up and tow a car from a guy who just left. Thing is I came back went to Sushi place to meet someone and did not notice it was towed till I came out. Driver is too quick and they are aggressive. He said he had security watching. Please show the proof. I have a receipt and a witness. $265 cash or debit. Predatory step off the property and they are on you. Just wondering if I had come back before he hooked up what would have happened? Next time I will be watching. I go to Whole Foods on a regular basis and sushi place as well, like 5 times a week. Please google them they have had several complaints one involving the local news. Yelp, Road Trippers. What we need to do is contact some of the companies who hire them. Which I will be doing.
I called this morning to inquire about why my car was towed from 630 E Knox in the visitors section. They advised me, they need a visitor pass to park in visitors parking that’s it part of the lease but that’s not true. Such a scamming company
We just hired this company to tow at our property in raleigh and the person who answered the phone and sent our contract over is so friendly!! Having previous experience with these drivers and the owner himself, I trust chandlers entirely! The owner runs a tight ship and hires quality people with strict vetting.
On the note of the people using reviews to complain: if you dont want to be towed do not park incorrectly, that simple. I've been towed by an impound company before and I will openly admit it was my own fault, not the towing company's.... these guys have a difficult job enough and dont need people giving them issues. Let the drivers do their jobs, dont park like an idiot, keep your tags current(as outlined in nc law), and dont be rude to them. Just admit you were wrong and pay the drop fee or impound fee, again that simple. Private property owners can and will legally tow for things that are clearly outlined in your lease that you signed for...
Keep up the great work Chandler, stay safe, and happy hunting!
If I could give less stars I would! This place scams people and has terrible customer service. This company wrongfully towed my vehicle while I was staying over with a friend. The very rude and hostile receptionist tried to argue with me saying my tags are expired & that who I was visiting should have told me about the rules when how do they apply to someone who’s just visiting and is properly parked in a VISITORS PARKING SPOT! I’m very confused as to why MY TAGS would be the complex or Chandlers business? I feel as if this place or drivers do whatever they want just to get the money. I’ve also been confused as to why I see some people only pay $180 to get their car the same day but others are charged $210? I’m honestly looking into further actions to see about being reimbursed and would love for this place to be closed for good!
This place is terrible! Yesterday, as my daughter was getting ready for work, she noticed her truck was gone! Initially, we thought it was stolen, but after calling our leasing office at our apartment complex, we were told to try contacting Chandler's Towing. Sure enough, when we did, they were the ones that towed her! They towed her vehicle at 1:42 a.m. Who does predatory towing at those hours in the morning?!? This company is unprofessional. Mind you, my daughter doesn't work on Mondays and rarely goes anywhere and wasn't notified by the company they towed it! They charged $180 for the towing and $70 for 2 days in towing storage. Her vehicle wasn't even there a full 2 days! No notification of tow. Then when I went to pay using my credit card, they said payment had to be debit card. When I asked why, they said DMV doesn't permit it in the event a customer disputes the bill. DO NOT USE THIS COMPANY!!!
Just happened to look at my receipt as I was looking though old papers. This company had came to tow my car one night at 11:56pm and I went to pick it up by 8:28 in the morning. The receipt says they charged me for 2 days of towing. Smh they said I didn’t have a parking pass but the pass was right there on the floor because it fell off of my mirror without me knowing because it was torn. Probably too late to say anything but these people are horrible and just out to hurt you. Also the receipt barely makes any sense. The quantity says 2 for the “storage fee” of 70 dollars. Then the next line says 180 dollars for “no permit”. This sucks a lot and makes no sense but GOD deals with people.
Updating my review to 5 stars. Spoke with Brad in management who offered a sincere apology. He shared that Melissa is with a 3rd party dispatcher that they are trying out. I appreciate the sincere concern and follow up. I believe him when he says customer service is important.
‐‐‐-------------------------------- Called to report a vehicle be moved. Spoke with Melissa who was incredibly rude. Would not allow me to ask questions on why 'management needed to call' when I own my home. She didn't even get my address before she said that. When I told her I was going to report her, she said 'go right ahead'. I'm guessing customer service is not a thing for this group.
I was leaving Whole Foods at the Duke campus when I saw a tow truck near my car. I didn’t think it was for me since I had parked in the Whole Foods lot and made a purchase—but it was lol. They lifted my car within seconds, so that when I ran over, they could tell me I had to pay $150 to drop it. When I questioned the fee, they simply pointed to their T-shirts (with the logo) as proof of legitimacy. An acquaintance saw the whole thing and came over to question something similar. They said word-for-word to him “you are next.” Obviously I eventually paid. Afterward, I walked around to check the name of their company, and the driver immediately came around to take a photo of my license plate. When I asked why, they vaguely said it was for “uh, computer records.” I give up on the $150, but I’d appreciate confirmation that the photo is actually for official records—otherwise, a random person now has my license plate info. What raised further concern is that when I stayed in the lot for another 20 minutes, they came back to tow another car and didn’t take a photo that time. It definitely felt off, like a commission-driven operation.
I recently had the pleasure of experiencing the outstanding service at Chandler's Towing and Auto & Tire Center in Durham, and I can't sing their praises enough! When my car was towed due to expired tags, they promptly handled the situation, and what followed exceeded all my expectations.
Not only did they tow my vehicle with care, but the team, particularly Donovan, took the time to thoroughly inspect it, ensuring that I was well-informed and safe to get back on the road. Their commitment to customer safety and satisfaction is truly commendable. I felt genuinely cared for, as Donovan provided clear, honest advice about additional repairs I was curious about. It’s clear that they prioritize integrity over sales, which is a rarity in this industry.
The gentlemen at Chandler's were not only professional but also incredibly friendly, making a stressful situation much more bearable. Donovan's warm demeanor and willingness to help went above and beyond. If you're ever in need of towing or auto repairs, I wholeheartedly recommend Chandler's Towing and Auto & Tire Center. They have earned my trust and loyalty, and I can confidently say that they are the best in the business! Thank you, Chandler's, and especially Donovan, for your exceptional service!
I had some company over for a couple days . I Notified my Complex that I had guest so they put my guest on the DO NOT TOW LIST . My complex did not tell me I had 30 DAYS .
So she was 1 day out of our 30 Days .
They sat in my complex for about 20 minutes.
I got home from work and I saw the tow company. I just knew something was up.
So I went to go to her car and stand by her car and they pulled off .
I went in my house for NO MORE THAN 5 mins and they came back and took it .
I called and ask them to at least cut the price down Considering it was just a day past .
And they had an Attitude and said cash or debit to credit and hung up
I just want to give Felix and his team a shout out. I have a mustang that I hadn't driven in roughly 3 years. I was on the verge if selling it due to some issues it was having. I decided to take it to their shop and explained everything I knew was wrong with the car. They somehow managed to make my car drivable on a regular basis and it's been 4 months and I've had ZERO problems with my car. I'm so glad I held on to my car and very grateful to his team for bringing my baby back to life.... they even went out of their way to spruce it up before picking her up. THANK YOU FELIX AND TEAM!!!
Jul 24, 2020
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