Well the ice storm got me! Turning a corner I slid my truck right into a ditch and the angle made my 4 wheel drive laugh at me. Well ...Biggs and Watson took care of that! They arrived quickly and got me back on the road in a flash. Jason was super kind and helpful in telling us to make sure to get the mud out of my tires so it would drive smoothly. Jason was professional, efficient and kind all rolled into one. Definitely recommend this company!
Jason did a wonderful job with coming to my house after hours to come and tow my truck to the shop. He was very professional; and knowledgeable. I would recommend Biggs and Watson to anyone in need of a great towing company.
The best wrecker service in NC the respond to calls quickly and don't charge a lot they will do any and everything to b help you when you need it most!!
Jason West helped me out of an extremely stressful situation with efficiency, kindness, and grace. I am so grateful for his help and patience with a very anxious lady. Highly reccommend.
LATE NIGHT TOW with Y DAUGHTER: Called several towing companies and was greeted by automated dispatchers. I get it, money is tight and people will use AI voice assistants, but I needed a “real” person this time. I finally got through to another place, then they were kind enough to refer me to Biggs & Watson Wrecker in Durham. From the first moment I talked with Jason, over the phone, I KNEW I called the right place! GREAT CUSTOMER SERVICE AND PERFECT ATTENTION TO DETAIL! We discussed everything, he gave me the quote, he showed up when he said he would, took care of everything and towed my daughter’s vehicle to the mechanic shop. Greatly appreciate Jason and this company for making things so easy and simple for us. If you are ever in a bad/emergency situation, just call them!
Jason helped me after a car accident and he was so incredibly kind and reassuring. He was able to answer all of our questions afterward and after a scary accident it was the perfect person for the job! Thanks Jason!
Jason was amazing with assisting us today after being involved in an accident. Very friendly and answered any questions I had with ease. Great company!
Service was great, fast and the friendliest driver i’ve met. shoutout to Jason who helped me deal with my flat and tow! Amazing service and felt very safe!
Never want to get car towed but if you do call Biggs and Watson. They picked up on the first ring, gave me a time estimate and quote and delivered on it. Jason was great and really helpful!
Jason was great - I wasn't expecting to have to call a tow truck on a Sunday afternoon, but he came quickly and made sure the car was taken care of. They really go above and beyond and I highly recommend!
I had an accident this morning and was picked up by Jason. The response and service was unbearable, truly good and honest people at this company and it made a bad experience from the wreck much easier.
Unfortunately, car accidents happen. Sometimes, by colliding with a force of nature, Bambi’s mom. While it’s emotional and a car is just a car, it can be a lot to take in. I had one of those experiences. As Jason loaded my car up onto the truck bed, he saw a few tears. He told me not worry because they would take great care of me and my car! So unexpected, he sent me a video after my car (which has some emotional meaning to me) was safely parked and waiting in place for repair! Who does that?‼ Sending thank you for outstanding unparalleled service
Jason was so helpful! He got me and my car home safely and offered great advice on next steps for my broken down car. If you ever have a car emergency in the Durham/Chapel Hill area, I highly recommend this service!
Great service!! Very nice staff and drivers. Showed up even earlier than expected and overall a great company! I was stranded with a flat and Jason got there quick and was extremely helpful! Please consider calling them for any of your towing needs! Highly recommend! ⭐⭐⭐⭐⭐
I received very excellent service from Jason from the moment that I spoke to him on the phone to the time I met him at the location which was very prompt for a last minute need. Thank you and will definitely will use your services again
My daughters friend was visiting and drove the small SUV into a ditch, it was a dark but busy country highway. We called Biggs and Watson, and Jason came within 15 minutes! He was so nice, and had the truck pulled out quickly. We will definitely call them if we need tow services again! THANK YOU!
We had an issue with our vehicle which we could not start. The steering wheel was locked and the ignition key would not turn to crank the vehicle. Our mechanic at Parrots Automotive instructed us to have our vehicle towed to their garage. We called Biggs & Watson and James Pruitt came to tow our vehicle to Parrots. We explained the issue with our vehicle to him. He got in the car, pulled on the steering wheel, and started the car. From experience, he recognized the problem and was able to unlock the steering wheel which allowed the car to start. His action resulted in our vehicle not needing to be towed. James Pruitt demonstrated both honesty and integrity in this situation, which bodes well for Biggs & Watson. We definitely will call Biggs & Watson the next time we need a towing service and we strongly recommend this company to others.
I recieved great service. Everyone was friendly and caring. I would definitely use them again. Thanks to all you guys. Special thanks to James Pruitt, who towed my son's car.
Called and were able to pick up my partner's Kia within 15 minutes of requesting. Great service, great quote on the phone, no last second extra fees. Thanks for being awesome Jason!
Immediately answered the phone and sent someone out. Jason was friendly and beyond helpful. A fair price and a great company, I’m going to be calling the next time I need a tow
I had the pleasure of working with Jason, he went above and beyond when it came to helping me after my accident. I can't speak highly enough about him. Truly amazing
I had such a great experience with this company. Jason was great! He got to the scene quickly and provided excellent service. He was very knowledgeable and knew exactly how to get my car out of such a difficult position. Will definitely use them again for any other issues.
I hardly ever write reviews but this company, especially Jason truly deserve one. My boyfriend and I were on vacation in Raleigh, completely unaware of the area because we're from NY. While driving we hit a large pothole with a sporty style car and it caused 2 flat tires. I'm a AAA member and called them first, and service was absolutely terrible with them. After waiting 4+ hrs for AAA in an unfamiliar area with no idea when they would come, I called my own tow. To say the least I was nothing but glad I called beyond AAA. Jason came within 20 mins of the call, and was beyond professional and friendly. He treated my boyfriend and I with such kindness and compassion, and truly felt bad for the situation we were in. Jason turned a truly negative experience into a positive one by the end of the night. He even told me to call back if I have issues getting reimbursement from AAA, and offered to vouch for me. I can't thank him enough for all his help, and cannot recommended this company more!
These are heaven sent people!my daughter had car trouble on 85 early this morning they wasn't even open yet but they came at the drop of a dime! They was very sympathetic and kind hearted and wholesome individuals my child didn't know who to call she just google them and they was the first name that popped up! I thank God for sending those nice young men! Kudos to Biggs & Watson Wrecker LLC May God continue to bless your wonderful establishment to the fullest!
They are very professional, but also friendly, and show compassion for their customers. They towed my car from an accident and did so with care (even though it was totaled). I would highly recommend using their services!!
Jason west was the absolute best. He went above and beyond to help me! I wish we could leave 10 stars, cause I would! If anything else were to happen if I were in the area, I would definitely call them!
I was referred to Biggs & Watson by another tow provider, who didn't have a flatbed truck that was needed for my car's injury. The tow truck showed up promptly, and got me right to the shop I needed to go to with no fuss and excellent professionalism. I would definitely use this service again if I need my car towed again.
They were great to me when picking up my truck after the accident and while holding it in their yard. I got to know Jason, and he treated me like family. Everyone was great, and it was an experience that will always stay with me. It shows that people/ businesses can and will go beyond the job in treating the customer like family.
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