What clients say about Pugh's Car Care Center in Nags Head (NC)
Very user friendly and will accommodate you if at all possible on short notice -- I called in the morning for a car inspection and had an appointment in the afternoon --I know that is not always possible because of previously scheduled service --don't hesitate to contact them for service on your car -- you will find them to be truthful and reliable 👍
Exceptional service today with Ken! Turns out my very expensive headlight started working again, rather than replacing. Jennifer at the front was also friendly, and got me in quickly for my perceived need. Forthcoming and helpful— I’ll come to them for more next auto need!
Had a flat tire after driving out on the beach the day before. Took the tire to them and they had an inspection to perform. As soon as they finished that, they took the tire and fixed it right away. Wonderful service. Would recommend them to anyone needing help while on vacation.
All I have for Pugh’s is high praises. After going to two other tire shops where they were very rude, I found Pugh’s. The are an Authorized AAA auto repair shop. I had a nail on my tire. They took me right away and had me back on the road in 45 minutes. I highly recommend them!
just got back to our rental . i would like to say that we were impressed with how nice you were.Having car problems when on vacation is not great but we feel very confident in your shop. Thank You Bill Lahait
This is the second time in my OBX vacation history that Pugh's has saved the day. Years ago, they pulled a huge nail from a tire, patched it and sent us on our way. This time, the rental car I had picked up at the Norfolk airport had an oil leak. Literally no oil in the thing. I pulled in and asked if someone could have a look. They did, fixed it, and sent me on my way with the paperwork to submit to Hertz. All this at the end of their work day. Thank you to the mechanics who took care of the car,, and to Jean for her kindness while I waited.
Vacationing in OBX and ended up with a low tire on our truck. They fit us in quickly and fixed the tire that day. Had another issue the next morning on our way out and again had great service and had a place right next door to drop our camper while they worked on truck. Courteous, quick service and on our way.
Thank you Pugh's Car Care for ordering and fixing my power steering hose in one day. I called ahead and made an appointment. Dropped off the car, they looked at it and u got an estimate on the spot. They ordered the part and called the next morning to come and pick it up. Great service. Nice folks.
There is also lots of shopping and stuff to do on that block if you have to sit and wait for a normal visit. Definitely will be back for next service.
Terrible experience car broke down 3 days later still don't have car repaired. Promised to have it ready within 1 day. Terrible experience to say the least.
To say the least Pughs ordered the WRONG part.. operating a business on an island one should verify that the part ordered was the correct part. Again this all could have been avoided if the business would have offered an appropriate solution to THEIR mishap. End of story
Had car issues this past weekend. Had a mobile mechanic come out, but couldn’t complete the repair work. I was referred to Pugh’s, but told they didn’t open until Monday morning…it was Sunday. I called before the “open hours” on Monday, and had a tow truck there within 30-mins! My car was taken in, and a THOROUGH inspection completed. They didn’t just start throwing parts on it, they ACTUALLY dove into what the issues were. I can honestly say this mechanic shop is TOPNOTCH! Highly recommend if you ever have car issues around the Kill Devil, Nags Head, Kitty Hawk area!!
I was on vacation a week ago and my car broke down and I had it towed to Pugh’s since AAA recommended them. My car was towed there on Wednesday with the promise that they should be able to get it in before Saturday. Of course we were heading home early Saturday morning. It was the end of the month so they had a full schedule. As promised the car was worked on Friday morning and Ken called with the news that he thought it was the fuel pump, which they did not have in stock, and the labor was going to be expensive since the fuel tank on my car has to be removed in order to replace the fuel pump. Unfortunately they were not going to have the part until Tuesday due to the holiday weekend. I had to rent a car to drive home to Northern Virginia. Ken called again on Tuesday to say that he had good news and good news for me. It was not the fuel pump, but a module for the fuel pump, and was a lot less expensive since the fuel tank did not have to be removed. Car was ready to go and I made the return trip on Wednesday. Being out of town, I was concerned that I may be taken advantage of; but that was not the case. I found Pugh’s to be be extremely honest, and their customer service was great! Ken in particular was very communicative and helpful. I am so glad I followed the AAA recommendation, and highly recommend Pugh’s for any auto repair need.
Absolutely excellent repair shop!!! We were an hour away from our vaca destination & our Tahoe broke down. We were traveling from Ohio to Avon, NC for vacation. It happened on a Sat, as soon as they opened Mon morning they got us right in. Replaced our fuel pump & few other issues & had us back on the road. We had a few issues on our way back home a week later and they got us in immediately and had us back on the road in a few hrs. They were a straight blessing! Wonderful customer service & just extremely good people. I can't express enough what a great place this is! Not to mention the most honest & reasonable place around!
We are on vacation and picked up a nail in our tire. My husband went over and spoke with Beth at the front desk and they got us right in and plugged the tire. Very grateful to have such great service right around the corner from our rental house. Highly recommend!
Service was fine. But made an appointment. For an oil change. Dropped vehicle off prior to 7 am so could still get to work on time. Vehicle was not ready until 3:45. For an oil change!! What did I have an appointment if it took you almost 9 hours to complete the simplest of maintenance tasks? Will not return as this has not been the first time it has taken all day (9+ hours) for a scheduled, drop off oil change.
We were on vacation and heading out for the day when our low tire pressure light came on. We pulled into a gas station and the tire was almost completely flat. It had a screw in it. We drove into Pugh's and asked if they could plug the tire and were told that they were full for the day and couldn't help. I don't understand why they couldn't take 15 minutes to plug a tire, but we eventually found another service center down the road (OBX Affordable Automotive Repair) who will now be getting an outstanding review!
After having driven from California to the Outer Banks (in April 2021), I heard an unfamiliar front end noise. Though it turned out not to be a symptom of any real problem, the thoroughness with which it was checked out, and the time devoted to communicate the process and findings with me by Pugh's Car Care Center, was "above and beyond" - and greatly appreciated. In addition, the charge was minimal - extremely reasonable, considering the time spent. I was very pleased with the service received, and, based on my experience, I would recommend Pugh's to anyone - local or visitor - needing vehicle maintenance or repair.
Ended up with a flat tire on our way down to Hatteras. It was time to replace tires anyway, so had all of them replaced at a tire store on our way down. Tires were replaced and balanced but still needed to be aligned. Called Pugh’s, who came highly recommended. I scheduled an appointment and was able to wait for the car, which was nice since I had driven up from Frisco.
Staff was very professional and friendly. Will definitely use them in the future for any car issues we may encounter while on vacation.
So I’m driving from Chattanooga in my brand new Honda Civic. With brand new tires. We were almost done with our 11 hour trip when we were feeling invigorated to almost be at the beach! When, bam one of my brand new tires full on blows out on inside. I had spent hours talking to the tire company and dealership, and there was nothing they could do. Being that we were on a island. Anyways Pughs was the last chance I had (my tire is not normally stocked). I was treated with kindness and sincerity. They put my tire on in a timely manner and saved a day of vacationing for me, if not more then 1 day. 10/10 for most definitely would recommend.
Beth and the entire team of car repair experts at Pugh's Car Care Center provide exemplary customer service. With no appointment, Beth courteously and professionally located a time window in which my flat tire could be repaired. The mechanic who fixed the tire was also very courteous and professional. This auto repair center and the world class class customer service provided is one of the reasons my wife and I feel comfortable and safe in bringing our family to the Outer Banks for our yearly vacation. A sincere thank you to you and the entire team at Pugh’s Car Care Center!
I rarely review businesses, but I had such a great experience with Pugh's that I felt compelled to post here. I was at the tail-end of my vacation in OBX last week and my car died. AAA towed it to Pugh's after closing time on Thursday. Somehow they managed to diagnose & replace my alternator in time for me to pick up my car on Saturday morning, allowing me to avoid having to rent a car and make a return trip to OBX the following week. They were incredibly pleasant to deal with and kept me updated on the status of the repairs, and the repairs were reasonably priced. I wish I lived closer, because Pugh's would definitely become my go-to repair shop.
Tire popped 3 hours after getting to Nags Head. Was towed to Pugh’s after hours. Had my car back by 12 the next day and it didn’t cost a fortune. Drove home, 7 hours, at the end of the week, no worries. They saved my first trip to OBX, super quick and super nice! Highly recommended.
We were driving to Hatteras when our tire exploded doing a lot of damage to my right rear quarter panel and rear bumper rendering our vehicle undriveable. We managed to get to Hatteras on the back of a flatbed and after a recommendation from the towing company I had the car taken to Pugh's. Being an AWD I needed 4 tires replaced and needed the damage secured so it would not drag on the road.The OEM tires for my car are approximately $450 each. They recommended a different brand of tire for considerably less and secured my dangling body parts and charged me next to nothing for that. I was very happy since we didn't know anybody and we were fairly desperate and they could have tried to take advantage of our situation. The tires that were recommended performed very well on the 7 hour drive home are comfortabe a quiet. To give you peerspective on the situation we found ourselves my local bodyshop estimated at least $6000 worth of damage and they are a shop certified by my insurance company. Pugh's was helpful, forthright and an integral part of making what was a bad situation not ruin our vacation.
We had an emergency need to replace a blown tire on Jan. 2. They had 4 tires in stock that were exactly what we needed for our car. We decided to replace all 4 tires because of the great service and price. We were in and out in an hour with the 4 new tires. Great experience on the day after New Years and they actually charged less than the price that was quoted over the phone.
Oil change scam. I had my INFINITI SUV towed to Pughs for an unknown issue that prevented the car from going over 15 mph. They suggested I needed an oil change so I agreed and paid $117 for a semi synthetic oil change. Within a half hour the issue came up again and I ended up having to tow it back to Maryland at a huge cost. My trusted mechanic pulled out the supposed new oil filter only to discover that neither the oil nor the oil filter had been changed at all at Pughs. The pics below show the “new” filter and charred black oil that was in the car. I’ve heard of this scam before but was terribly disappointed to have it happen to me in OBX, one of the greatest places on earth. Buyer beware of Pughs.
Because I hadn't seen a lot of positive reviews, I was reluctant to take my car to Pugh's but after miserable service elsewhere, I took a chance. Wow! I am so glad that I did. I actually spoke multiple times with the educated and skilled mechanic who worked on my car and who treated me as though I had some intelligence. He explained the problem and the codes that were coming up when he plugged my Honda into the computer, and he also told me that we were looking at a process of elimination; we had to rule things out and try one thing and then another until we found the problem and the codes reset, etc. During my prior experience, I was told daily that I "would hear from someone," they'd give me a call, but they never did. They held onto my car for 13 days and only looked at it on the day when I said, "I'm coming to get it." No mechanic ever spoke to me at ABC Towing. I HIGHLY recommend Pugh's Car Center. They were able to diagnose and fix my car within 48 hours and for a reasonable price. Additionally, an automative shop should include mechanics who are able to talk to customers and explain the problems with the car. Thank you, Ken! And thank you, Raymond, for having such a great car care center at the beach. You'll be seeing us again (but hopefully not too often). :-)
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