I came in today to replace the battery in my Toyota RAV4 with a new one I had ordered online. A young staff member helped me remove the old battery and install the new one. Because the engine compartment space was very limited, he had to spend extra time carefully adjusting and fitting it into place. Even though it was extremely cold outside today, he remained patient throughout the process. He was friendly, professional, and easy to work with. I will definitely come back for other services.
I came in on Sunday, December 7th, after needing a jump start for my Acura and went straight to Auto Zone to get the battery tested. Lily was at the counter and was fantastic. I explained the situation, and she tested the battery. What really impressed me was that she showed me the reading on the screen and took the time to explain in detail what the results meant. I work in the office at an autobody shop, so I have some knowledge about cars, and her explanation was spot-on. The battery definitely needed to be replaced.
Lily then went over all the battery options with me, helping me pick the right one for my car.
Gio was the "Red Shirt" working that day, and he was absolutely great. He was juggling helping multiple customers with their installations, answering questions from people walking in, and he did it all with a smile on his face. He's friendly, attentive, and clearly knows his stuff. He installed my new battery 1-2-3, and I was back on the road in no time.
I have to give 5 stars to Lily and Gio for their exceptional customer service. They made a stressful situation easy and handled it with professionalism and a great attitude. They're a huge asset to Auto Zone!
Visited during early evening of Wednesday, 10/6/25 to check engine oil, and inspect engine noise. We were attended by Anthony Vasquez who expeditiously helped us arrive at possible problems and solution to our vehicle's symptoms; after adding a quart of oil and conducting an electronic analysis, we determined a visit to the Subaru mechanic is warranted. Mr. Vazquez was polite and eager to assist us; he demonstrated efficiency and professionalism all the while maintaining an upbeat energetic attitude. Thank you for your help Mr. Vazquez
Early Saturday morning, I went in to request a simple refund and the woman at the counter acted like helping me was an inconvenience. She seemed irritated and made the whole interaction uncomfortable.
On another visit, I asked a male employee for help finding clips for my car, and he had no idea what I was talking about or how to check. Instead of asking another associate or looking it up, he just shrugged it off. I expect better knowledge and basic courtesy from a store that’s supposed to specialize in auto parts. Both visits left a bad impression. AutoZone really needs to retrain staff on professionalism and product awareness at this location.
Change the staff they don’t know how to deal with customers A Very bad experience today they have given wrong products and blaming customers and over charging
Kristal was more than helpful. When I wanted to give up because the part was not there she kept on looking and found the best fit. She went above Above and beyond. Would drive the extra ten miles just to have her assistance again.
Nikayla was very helpful! She was able to offer guidance on the piece that I needed for my car. She even went out to look at the car and help. As a woman that knows nothing about cars.
Crystal was very detail oriented and did search diligence. I was so impressed how Customer Support was impeccable. You are very fortunate to have such an unbelievable individual so knowledgeable working at your facility for the price you pay her you should give her a raise triple.
Very disappointed went in the store 6/18 was met with a very rude employee. Was told she was the manager which I found her practices very disrespectful. She wasn’t aware behind the commercial section I can hear her telling her coworker that they will avoid giving me my refund at any possible cost as they couldn’t afford to grant me it. After being caught lying about store policies she then tried to claim that the item I bought was damaged, which was extremely suspicious because I’ve never taken out of the box because the part I purchased was incorrect so I had no need for it. Instead of the entire song and dance I’ve decided to do my business elsewhere as the staff here are a poor representation of the standards I’d assume a business would have.
I arrived at this location at 8:00 AM, well after their posted opening time of 7:30 AM, only to find the doors locked. When I knocked, the lone employee inside, Patience, made no effort to provide an explanation or offer assistance. Instead, she rudely dismissed me, stating that if I “used my brain,” I would realize she was the only person there and would not be opening the store until another employee arrived. She then went so far as to insult my intelligence, implying that I was “not too bright” for assuming a business should adhere to its posted hours.
This level of unprofessionalism is absolutely unacceptable. A business should not advertise an opening time if they have no intention of serving customers at that time. Beyond the blatant disregard for customers’ time, the outright disrespect and condescension displayed by this employee reflect an appalling management style. If this is the standard of service they uphold, I have no interest in ever returning—and I highly recommend others take their business elsewhere like Advanced on North Ave or Napa across the street.
Triple A advised me to call Auto Zone in New Rochelle for help in solving my problem. I took the advice and called and connected to Benjamin G, Assistant Manager. He suggested I come in person. I arrived within 20 minutes. Ben is a WIZARD! Within a few minutes he solved my problem and relieved my stress. I drove off a happy, relieved customer and will recommend Auto Zone to all my friends. Please, give Ben a raise! Thank you.
Bad experience today Friday 17 at 3:20pm. I called in earlier today to make sure I could come in and get my battery replaced. I spoke to a lady on the phone which told me they’d be able to do it as long as I came before 5. This is the second time I have an experience like this with autozone. The worker Carlos had an attitude, told me to come back tomorrow which you should never count with someone’s time. I came on my day off and called to make sure they could do it before making the trip. Extremely unprofessional. Although I understand there were customers in the store, the company offers battery installations and their workers never want to do it. Most times I’ve been at this location the workers seem like they don’t want to be there and don’t want to work. Why work a job you’re getting paid to do if you’re not gonna do it right? I believe autozone needs to address their workers and do better as a company in overall.
Bad experience today 12-24 with the team leader, he kick me out practicly when i get in early by mistake and he didn’t want to answer my questions, they look like they don’t wanna work.
Very rude employees. They advertise $10 off of your battery price if you bring in your old battery but actually they charge you $5 “core charge” and then remove the surcharge if you give them your old battery. I’m not really sure why I have to originally pay $5 to not hand over my old battery, which is my property, but there is no real money off for a new battery- false advertising. I would go elsewhere.
I got a new car battery today and on the highway heading to New York my car DIED. I’m currently in a Cheesecake Factory parking lot waiting for someone to help me turn it on. It takes less than 15 minutes to install the battery and you guys dropped the ball on DOING YOUR JOB- I PAYED CLOSE TO $300 TO HAVE MY LIFE IN DANGER. DO NOT GO HERE.
I went to the store to return a product that I’ve purchased at the previous store within a 7 hour timeframe. The store manager Carlos R. ( Store manager New Rochelle ) said I was not able to return the item because I did not purchase it from that specific store. Which caused me to drive to another town to return the product where I then ask their store manager “Am I able to return any product from AutoZone to anyone that is near me?” He responded yes as long as I have my receipt. Carlos R. ( Store manager New Rochelle) did not want to do his role as the store manager and provide customer service because he didn’t want to go through the hassle of inputting the product back into the system.
As I came into the store, I was overwhelmed because my battery died and I did not know if they had the right battery for my car. Samuel help me out finding the right battery and then Aaron helped me install the battery. This office although short staffed they were able to help every customer. I am so grateful I came to this store. Thank you guys. The other Autozone in the area should learn about the quality service you guys provide.
I went into AZ pretty frustrated due to the experience at another store. Thanks to the Assistant Store Manager, Sam, I left beyond happy! Sam was able to help me fix the situation and he was quite positive and knowledgeable. From now on, you can best bet that I will ONLY going to the New Rochelle store! Thank you Sam!!!
Decent prices, friendly staff. Fixed up pretty serious paint scuffs, dent fixing without the bodyshop. They helped me pick my items and instruct me on what to do. Thanks guys
5/3/24 The young mechanic was of great help over the phone and at store helping me read my battery's life and giving me the diagnostic. Auto Zone personnel has always been of great help to me as a woman with not much car issue knowledge.
Carlos, New Rochelle store manager was super and polite, in helping me with finding me windshield wipers for my Honda CRV 2019, and even replaced them for me from my old ones, Checked my washer fluid as well. Excellent service here I would recommend anyone to come and purchase their parts here. So very happy, and satisfied. Anna from New Rochelle.
The store manager Carlos R. Was very helpful to me, with assisting me in getting a rear windshield wiper for my car. Although the store didn't have it in stock. He called stores in the Bronx too see if they had any. He was very professional and polite.
I had to go delete my previous review which was also five stars so I could write this review. I guess we’re not allowed to review the same business twice. i’ve always had good experiences in the store and today was no different. I love the fact that they have the code checker to see what’s wrong with your car. When I was there today it was very busy Carlos took the time to check my code and told me I needed a thermostat. It was raining out and he had a pleasant attitude even though he had to help me in the rain. I wanted to give him a tip and he refused it. so I purchased the thermostat and the gasket from Carlos. I figured the least I could do was give him a good mention. AutoZone you are lucky to have a manager like Carlos. People like Carlos is the reason I will continue shopping in AutoZone and recommend them to my family and friends. I hope you appreciate him. I live right near advance auto parts and I go out of my way to go to AutoZone because of the AWESOME employees like Carlos.
I'd give this location 10 stars if I could. We're not from this area and our windshield hit with something on the NJT. Left in a situation with no parts here for Safelite to repair it and a 1,200 mile drive home the anxiety ran high until Carlos came out and took a look at our situation. He patched it for us leaving us much more relieved about the venture home. Thank you so much Carlos!!
If it wasn't for Daven I probably wouldn't return. Daven was really helpful and made it an easy trip, he was super polite. On the other hand there was another young gentleman with glasses on Tuesday, 4/25 who didn't seemed polite at all. Every time a customer needed help he seemed so annoyed ringing them up, answering their questions, helping them etc. There was a time where Daven picked up a phone call from a customer and the customer on the other end wasn't understanding and the young guy just jumps into the phone call and responded very rudely. It's extremely unprofessional. Anyways, THANK YOU DAVEN!
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