What clients say about North East Service Center in Milton (NY)
Mister Tom Coleman, I want to thank you and your staff from the bottom of my heart. It’s hard to trust people not to take advantage of you when you’re in desperate need, the service you and your staff provide from the moment my semi truck got dropped off shows that you care more about helping your customers than taking advantage of them. I highly recommend his shop to be a trusted service, he accepts any odd jobs, the more odds, the better the challenge is there for him to figured out how to help you. Thank you
I want to send a special thank you out to everyone for the overwhelming community support and awesome reviews! We look forward to providing excellent services to all! Come on in!!!
Compete waste of time. Typical auto mechanic. Spoke to Tommy at 1pm on Thursday, he tells me bring it in now, Ill look at it and tell you what the issue is and a price. Heard nothing, so I call at 5pm and I was told itll be first thing in the morning. They open at 730. I called at 1030 , and they havent looked at it yet, all of a sudden they are down 2 guys. Complete waste of my time, so dont waste yours. There are other shops to choose from. Youve been warned. These people are the typical auto mechanic shops you hear about with the lines of bullshit. They won't be around long.
I walked in first thing in the morning after speaking to their receptionist over a week prior to making the appointment and the manager Tommy was talking to his techs and explaining to them he may not be able to pay them there rate as some work they had done the day before was a lot more than they had been quoted. Tommy asked my opinion on the matter which I thought was thoughtful but in hindsight should have been a red flag. I needed my heater replaced and was assured when making the appointment that it was straight forward and I’d have it back within the day. When I arrived he had no idea who I was. Around 12 I called as I hadn’t heard back after 4 hours. Tommy let me know that they had spent an hour on it and couldn’t figure it out and wanted to know how much more time I’d be willing to invest in them figuring it out which again is a red flag ( basically them asking me how much I’d be willing to lose before I get an answer) to which I stated one hour. I also asked for an oil change. I got a call within 20 minutes stating that they would have to replace the whole heating unit (300) but that it would take them close to another 6 hours… and quoted me a price of 1400 dollars before New York State tax. I promptly said that I appreciate his time but I’d like the vehicle back and asked him what I would owe for the two hours of labor and the oil change. Tommy replied he would have to get back to me. He did not. When I arrived to pick up my vehicle they attempted to charge me for 2.75 hours of labor…total expenses for 90 minute diagnostic and oil change 605. I questioned his math based on our conversation and Tommy jokingly explained he would have assumed that putting the dash back together would have been in addition to the time he quoted me. With little griping he knocked the bill down slightly. All and all I paid 405 dollars for an oil change and still no heat
. The paper work I received back did not have definitive answers as to what was wrong and their solution was to just to replace the entire system. I would not have left a review at all except as I was driving home I noticed that they had not reattached all the plastic trim pieces that they had removed from my vehicle and that they were laying on the floor in the passenger side.
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North East Service Center has been incredible to work with! They’ve done a lot of work on my converted school bus, and the quality, honesty, and attention to detail are top-notch. Tommy especially deserves a shoutout — he’s super helpful, communicative, and genuinely fun to work with. It’s so refreshing to find a shop that truly cares about their customers and their vehicles. Highly recommend!
5 Stars across the board! Tommy and the entire North East team are all included. Great experience, thorough job, attention to detail and customer service was next level. Highly recommend, will be back.
TOMMY IS THE BEST!! WE TOOK OUR RED DODGE TRUCK TO AT LEAST 5/6 PLACES, NO ONE COULD TELL US WTHECK WAS WRONG WITH IT!! TOMMY AND HIS CREW FIGURED IT OUT FOR WAY LESS THAN THE OTHER SHOPS!! THANK YOU TOMMY AND ALL THE STAFF AT NORTH EAST SERVICE MILTON NEW YORK!! DAWN LADLEE!!
Had a great experience. The service was a PLUS PLUS. Went there to check my A/C which was not working at all and in no time they had it up and running. I have been to other shops and I was told I need a compressor and another said compressor and condenser, but here hell no all those weren't needed. And on top of that excellent service the staff and the atmosphere was exceptional. Thanks for that wonderful service and welcome.
The folks at North East Service were fantastic! I had a tire destroyed by one of the area's gnarliest potholes. They helped me get my car towed to their shop, inspected it (luckily, the tire was the only casualty), ordered the matching replacement tire and had me out the door in a little over 24 hours. And, they did it for less than they originally estimated. They could easily have stuck to their original estimate, pocketed the extra money, and I'd have been none the wiser. But, that's not the kind of people they are, apparently. I've got my baby back, and I know she was taken care of by some really good people.
Great Experience! They repaired my vehicle quickly, with next to no notice, in and out within a couple days. Wonderful, kind and knowledgeable people. Thank you so much.
Excellent & same day service. Switched mechanics because our mechanic of MANY years were slacking off on getting us prices for work that needed to be done on our SUV. N.E. Service Center were MORE than happy to service us. AND right down the road from our old mechanic. Maybe its time for the old mechanic to retire. VERY GROUCHY to clients he's had for MANY YEARS!!!
They are now under new ownership, and it shows. The service was always good, but the new owner has really cleaned up the office area and made it feel more welcoming. He was also very honest with me about the fact that what I needed done, had to be done by the dealership. When he easily could have done the service needed and had me tow my vehicle to the dealership for the computer reset portion.
Amazing group, they fixed our motorhome brakes the same day and got us back on the road for our holiday when no other company would even look at it for 2-3 days!!!! Highly recommended!!!
This service center is an excellent place to get your vehicle serviced or tuned up. They are all very friendly and informative, which is welcoming for people who don't know much about issues with their vehicle. Tom the service manager is always willing to help us whenever we come in, and quickly gets our vehicles in so that service appointments don't last all day. Although the office is small, it is plenty comfortable with a large TV to offer entertainment while waiting for your vehicle. I would highly recommend that anyone have their vehicle serviced here rather than other chain locations or dealerships with service centers. My wife and I have had our two Ford vehicles frequently serviced here for almost a year, and we have enjoyed our experience each time!
North East Service Center has the big truck experts you need. Staff is very friendly and accommodating. Be sure to check these guys out, and North East Ford in Millerton. Helping customers with vehicle needs on both sides of the river!
Serviced my t2000 freightliner for a PM service and maintenance. I’m an owner operator and they treated me great and got my truck in and out fast. Will use again! I 100% recommend !!
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