B & B Auto Service in
Sag Harbor (NY)

I been dealing with Bobby for a long time best shop on the east end and lisa is great !

Breaks locked up on a trip to Sag. Needed four new break pads, four new calipers, and four new tires. They got it done in 24 hours and were super kind along the way, keeping me updated whenever I checked. It was a pricey, but I can't imagine a place this wouldn't have been. Glad they were open@!

$216 for a tire plug!!! I brought a flat with a nail in it in for repair and the woman quoted me $216 to put a plug in. When I said no thanks she ran off without a word, knew she was gouging. Drove 5 miles to J&S auto on three mile harbor road and they repaired it in 15 minutes for $33!

I walked into B&B Auto yesterday on 114 in Sag Harbor, because I realize that my inspection had run out of my truck. I also mentioned that the brakes were working fine but the pedal felt a little low. Lisa immediately scheduled me for the next morning, and they Performed the inspection of the brakes and found that they were absolutely fine. And they did the inspection and they also found a lightbulb that was out on my license plate and replaced that for me. They charge me almost nothing. What a great first meeting. I am looking forward using B&B Auto Repair as my go to Repair shop in the future, what a great experience. Honesty goes a long way with me. Thank you to Lisa and the guys.

I have brought my cars here for inspection and new tires. They were communicative and professional. I would definitely go back for any other service needs.

I live in Montauk and my car died fortunately in my driveway I called B&B and they came in the morning and picked it up changed the starter and air filter and delivered it back to me that night Pablo the mechanic was friendly as was Lisa the receptionist the price was fair and I'm back on the road Thanks again B&B

Terrible experience. I brought in a 2024 Volvo I was considering buying for a pre-purchase inspection and state inspection. They failed it for brakes/rotors, but I couldn’t have the work done there because the seller required repairs be done at a certified dealer. When I went to pick up my car, I was told to come back multiple times and even pressured to pay $200 cash just to get it back. The man told me their rate was $200/hour, but when I later called, the woman at the desk said it was $175. I was invoiced $190, then charged $175 on my card with no explanation. On top of that, my car had 70 extra miles on it when I picked it up. Completely unprofessional and shady—avoid this place at all costs.

Scam artists went in for emissions test quoted 930$ to change tires I bought 6 months ago. Have seen the police pull up multiple times god awful customer service.Bobby been a mechanic for 20 years but takes an endless amount of time to make an invoice for an OIL change.

Absolute horrible experience they tried to sell me 4 new tires I did not need and when I said I only wanted the flat one replaced they refused and said it was 3 or zero. When I tried to take the car they refused to give it to me and the cops had to come. Before any conflict they were so rude to me and multiple customers. They are scammers do not go here.

This was one of the most enjoyable experiences I ever had with an Auto Service. Lisa from start to finish was amazing. She made sure I was getting the correct tire for the right price. The mechanic even sent me photos of the other 2 tires that for sure needed to be replaced. Both were concerned about my safety. They kept me up to date on the progress which was so much faster then I expected. If you need any work done on your car B&B Auto Service is the place to go. If there were a 6th start I would certainly give it to them. Oh and my car was cleaner than when I brought it in!! Brovo

I went to B&B for an auto emissions test and safety inspection. They went above and beyond, giving my car a very thorough inspection! Lisa was also great! She gave my dogs treats and fresh water. I had a great experience and their pricing was very reasonable! Highly recommend!

Today I needed to replace 2 tires on my car and Lisa was very quick to respond and take care of me. Very good service

I am new to the area. As a new local, I realized how very important it is to have a reliable mechanic (especially if you don' have an extra car!). B&B helped me 2 years ago with a run down Minivan -- They did really fast and professional work. Recently, they worked on my 2022 foreign car tire issue and were able to turn it around lightening fast. I called on a Saturday at 11am. They couldn't promise timing but had it ready before 3pm. They were willing to wait for me after their closing hours so I could get my car. They are very reliable with PARTS for both domestic and foreign cars (not so easy to find in mechanics these days). I also noted they had a big bowl of cool water for dog lovers and a sign about dogs teach us life lessons. Very nice run businesss and willing to go the extra mile last minute for regular customers. Highly recommended. Thank you B&B!

I just had my mini cooper serviced here and it was terrific. They had all of the parts available, were able to provide me with an estimate and got the work done quickly. Highly recommend.

Two of my tires got slashed and I was able to get a tow here and fitted with new tires in a few hours. Super fast, super helpful. They even stayed a bit later after closing to make sure I got my keys and stuff squared away

Bobby and Lisa always take great care of me, promptly, respectfully and quickly! I have only had very good experiences with B and B and I will continue to be their customer.

Thank you, B&B, for coming to my rescue at the last minute! On my way home from work, my oil light and check engine came on, and I was nervous about driving any further. They went out of their way to help me, putting my mind at ease. It turned out my truck didn’t need oi...in fact, it was too full! If it weren’t for their expertise, I might have added more oil and made things worse. I truly appreciate their kindness and quick help. Thank you so much!

Great service! They’re very thorough & reasonable & if there’s a problem, they will let you know right away. Lisa is great at handling all business matters & she’s a very nice person! I just wish they had an area to wait while your car is getting inspected.

B&B Auto never lets me down. They're always there when I have an issue with my car. They are very experiences and fully explain what is being done and the breakdown of costs for any repair. Bob and Lisa are the best!

I want as new customer with emergency. They took me right away. Lisa went out of her way to make sure everything was alright and expeditious. Everyone was courteous and professional. Lisa made several contacts with me as I waited offering updates and accurate information. I am thankful.

I went to B&B because my tire pressure light was on. I was told it needed a patch, not a plug. I did not ask for an estimate as I have had to have this done, and even being in the Hamptons, I never expected to see a bill for $217 dollars! Practically the cost of a new tire. I went to 2 other reputable mechanics in the area after, who were both shocked at the price. Would have charged $40 or $50 for a patch, not a plug. Wanted to be clear on this. Went back to Bob who owns the garage and he stuck by his number. Do not go there! I was there for an oil change about a month ago and another customer was in shock of the cost he was charged for replacing a tire. I will say Bob did give him something off after the complaint, but not much. So my bad for not asking for the estimate first, but I never could have imagined a price hike of this scale. I want to add that I am a single mom who is currently out of work and has a daughter who just started her freshman year of college. Every penny counts and, even if this wasn’t the case, this is unconscionable.

B&B is always my first call. They have serviced all 3 of our vehicles and have always given us great service and a fair price. Before replacing parts, the owner asked permisson to complete the job (ive had many mechanics do the work first and charge me without consent) and even showed me a video of my vehicle and gave me a thorough explanation of why the work needed to be done for safety. They will do their best to get you in for routine maintenance in short notice and always answer the phone or call you back quickly. Thank you Bob and Lisa!

I have owned many cars and bought lots of tires. But I have never ever been charged for labor. The cost of tires has always included mounting and balancing. They charged $190 for replacing one tire, for what a 20 minute job? And customer service is not part of their "service." Answering the phone with "Did I call you? I said I'd call you" is a way to put the customer on the defensive. One of the owners saw me arrive to pick up my car and went into the office instead of talking to me. I followed her to the service door which says "Do not knock. Call." So I called and they didn't answer the phone. I left a message. I saw the other owner go into another building. I knocked a few seconds later and he did not come out. I waited 15 minutes for him to come out, saying "I'm working on my bill." In the conversation hours before he said he was working on the bill then. Terrible people.

B&B is the best out East! They are quick and affordable. Everyone is so nice. I came in with a tire issue and they fixed it within a few hours. I would absolutely recommend them!

It was just after hours when I pulled up into the gas station and saw that the car repair shop was closed. I called the number I found on Google, and luckily, someone picked up. I asked if they were closed, and he confirmed they were. I then asked if he was still around because I had a problem with my tire and wasn't sure if I needed immediate help. He kindly said yes and agreed to come out and take a look. He was incredibly kind and helpful. He drove my car around the gas station for a few minutes, found the problem, and fixed it. I am so lucky to have driven by and found such a great person to help me. I highly recommend this place—so kind, so honest, and so helpful. I truly appreciate the assistance!

$200 to patch one tire. I’ve been here a few times, and though it’s been expensive they’re close to my home and a few minutes walk to work, so I accepted it. Today, after discovering a screw in my tire, I dropped it off and walked to work. They said they would call and tell me how much it would be after they looked at it. A few hours later, they called to tell me it was ready and would cost $190, plus the fees for using a credit card if I don’t have cash. $60 for the patch and $120 for the labor. A very pricey mistake. They lost a customer today. And they changed my radio station to Patriot XM, loudly. Yuck.

I was stuck with nowhere to get a replacement tire in Sag Harbor and this place was nice enough to price gouge me! What a wonderful way to do business! Normally a new tire on my car cost $550 and this scumbag charged me $990! This is why people in this business get a bad reputation! The good part is he was able to get my very hard to get tire in a few hours! Oh he also claimed the job took 2 hours which of course was added to the bill. Stay clear of this operation at all costs!