Been here twice so far for some work on my semi and tractor "2017 peterbilt 579" had wiring issues. Bob handled everything. He got it done fast and efficiently, was also great when it comes to communication. Whatever you need done he will get it done I can promise you that and I'm not the type to leave reviews Even when happy. I just assume they did there job no need for a review BUT this was above and beyond! Thank you bob
Had Scott come to help repair lights on a rental trailer for moving. He worked quickly and efficiently while also spotting, diagnosing, and correcting other fault points on the same and other circuits around the trailer. On top of that he was thorough in his search and clearly explained everything that was wrong to me.
So Scott came over took care of everything he has to take care of fix all the wiring on the trailer replaced a couple of lights. He is a good guy. He knows his stuff. It was very nice. I would definitely recommend him coming back to do any other repairs if it was a fan I wouldn’t be able to get back on the road Thank you, Scott.
Scott made the experience easy and unstressed, he diagnosed the problem with ease, and then went to work to alleviate the problem, which then got me back on the road promptly and Without a worry about anything else happening to the unit. Once again, Thanks to Scott for his prompt service and great attitude would definitely use his company again if I was in trouble again.
Scott was a huge help. I had issues with the U-Haul trailer I rented and Scott showed up at promptly. He knew what he was doing and found a few faulty spots on the trailers ground wire. Could not have asked for a better technician to help. Would highly recommend.
Great place with the best customer service I ever had. I posted on line that I needed my door fixed and someone referred me to these guys the boss Bob said cmom down and I was fixed and back on the road in no time. Thanks Bob and his crew I appreciate it. You will be seeing me in the future with any of my problems.
My company called Universal and they promptly came out to the site of my truck. Scott the technician was awesome!!!! He diagnosed all the problems, checked all the wiring and fixed it.
I was able to complete my delivery because of Scott. Universal is very lucky to have a technician like him - very professional. Thanks Scott!!!!
Make sure you avoid this place
They pretend to work on your truck all day then at 4h30 pm they will charge you about $1500 then tell to take your truck to a dealer
Very bad company, the three support frames of my RV were damaged during the consignment process, without any maintenance and compensation, I have video and photo evidence, they are still silent and have not responded, please do not choose them.
You replied that there is no record of my customer, but I have the entire video of you damaging my camper, and your receipt, I hope you have an honesty.
I was connected to this company through a good friend and it was one of the best recommendations I have ever received. I needed a large piece of machinery picked up in Massachusetts and delivered back to Long Island and they did a great job. Bobby took our job with a 24 hour notice and our driver Jesse made the whole experience perfect. Everything was tarped down on the truck, secured perfectly, and delivered very quickly and safely. I seriously cannot thank these guys enough and look forward to doing more business in the near future. Thank you Bobby, Brian, Jesse and the rest of Universal Crew for an awesome job well done!
Very nice over the phone, however you just need to ask if they can fit you in prior to going to the shop. Luckily didn't have it towed there as they couldn't get to it until wednesday. Did a "diagnostic" on site but should've done a pressure thankfully I didn't use this shop for the repair.
Amazing well organized company. I needed a tow ,was given a time of 60 minutes the tow driver showed up in less then 30 minutes and had it towed to the shop to get repaired very quickly I had my truck back to me up and running again very fair prices amazing staff very helpful. Highly recommend universal to anyone that needs a tow or shop work
Please be aware. This is a chase company. The yard is small and shared with another company. They tried to charge me almost 700 bucks for an airbag change on a trailer. This was not a service call. I came into their yard for it. He was trying to say that an airbag change takes 2 hours or more when it should be under an hour. All of the 5 star reviews are either from someone who has no mechanical inclination and likes getting robbed or friends of the business.
Also he tried to charge 333 for an airbag ? They are around 150 200 bucks for my trailer. Even with the shop's increase of 10% or so(the standard rate) it won't be 333 bucks.
A complete scam. Please ask for price before going in or calling them out, if not you might regret it. You could also simply avoid them.
HORRIBLE EXPERIENCE. DO NOT TRUST ANYONE HERE ESPECIALLY BOB. READ COMMENTS POSTED ON YELP. UNIVERSAL CAN NOT BE TRUSTED. LIES LIES LIES. THEY WILL PROBABLY REJECT COMMENT BC THEY DO NOT LIKE TO HEAR THE TRUTH.
Very professional, quick service on a road call that quickness was needed. Also on heavy recovery came when they said they would and wasted no time at site.
These guys are great! I am a returning customer who has had multiple on road situations with running a fleet of trucks. I had one truck that needed roadside assistance, they gave me an ETA of 60 minutes and arrived within 45 minutes. The truck had a bad brake can which they where able to repair onsite within 2 hours. The service technician was very professional and knowledgeable of the vehicle. There was another truck I had that needed to be towed off of 495. Once again they had given me an ETA of 60 to 90 minutes and arrived within the hour. The driver was professional, took all safety precautions, and got the truck hooked up and off the road within 45 minutes. I am impressed with the overall experience and professionalism of the entire company. I highly recommend them and looking forward to continuing to have my trucks and trailers serviced by them. Their location is great on and off of 495 and even getting down to 27 making it easy for all trucks to get to. Thank you again to all the staff at Universal Heavy Equipment and Truck Repair.
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