Hubertus Service Station in
Canisteo Township (NY)

I’ve been taking my cars here for the past few years and tho I never actually thought they were dishonest, maybe overpriced but I like to shop locally if I can so, paid more than other estimates just for the convenience. But after my wife dropped off our car to have the brakes checked they called with a price of over $600 and I got upset and told my wife to tell them thats way too much and we will have to wait until next month being on social security. So I did go to their fb page and changed my like to a haha because I was upset, then I get an instant message from them saying I “Destroyed” his facebook page by changing my like. Then he says I screamed at him over the phone ( I never talked to anyone over the phone! ) then he says we usually let customers pay half of the bill and the rest when we got paid..,he never offered this to me or my wife. I see he likes to blame Everything on the customer by all the reviews that I wish I had seen before. To bad because I liked them before this happened.

I have had many wonderful experiences at Hubertus'. Staff is wonderful and go above and beyond to help their customers. I recently hit a bear on the way to work, they were there in minutes to tow my car and helped get it to collision place.

Ryan Vetter I'm sorry you had a bad experience. But with that being said what your saying are false claims. We towed your vehicle to Ken's knowing he is retired, never heard another word from your insurance company about a tow bill. No adjuster showed up at our shop wanting a copy of a tow bill. Then I happen to see fleetpride towing it by with a tow bill we have not being paid. So yes I called fleetpride and told them we have a tow bill needing to be paid. Again your insurance company never saying anything to fleetpride because they didn't have any idea about us towing it. So they dropped it at our shop until I resolved the issue with your insurance company. I was well aware of your wife being upset because you needed your car fixed right away. Matter of fact I even called your insurance company and pressured them to get me paid so my customer can get there car fixed sooner than later knowing you guys needed it. So actually I went to bat for you. Your insurance company dropped the ball from day one with this tow so please don't throw my business under the bus for wanting to be paid. Be mad at your insurance for dropping the ball with our payment

Would not recommend them for any service whatsoever. Been in business for 70 years and towing for probably just as long. Would rather screw you to line their pockets than actually be helpful. Seeing the owner and employees post a 5 star review claiming these bad reviews are false should tell you everything you need to know. Story time below. My car was in an accident. The police were involved and they called local tow companies. My wife was the driver and just accepted the tow from hubertus (no paperwork signed for any agreements).They dropped it off where we asked and I figured all was well. Reported this to the insurance company so hubertus can get paid. I get a phone call a few days later from hubertus asking for payment, I tell him it's an insurance claim(they know since it was an accident) and they will be paying the bill. He also explained the shop it went to is closed( I knew, it's my uncle's shop down the street from them) and they can do the repairs, I said I'd consider it but I'm waiting to hear back about the insurance adjuster coming out.I call my insurance company to verify they are sending payment amongst other questions. I did everything by the books. I get a call the next day asking about the tow bill again. The older gentleman was getting a more aggressive saying he's gotta pay his driver, fuel etc and doesn't appreciate non payment. I understand a business needs to get paid they know it's coming from the insurance company. I also think if he's not paying his driver, he's not getting business and is going to cut corners on my repair. I talked to some of my friends and family and they say to avoid them at all costs ( install used parts instead of new, sell a truck that wouldn't pass inspection amongst other horror story's). I get a voicemail everyday asking for payment, I got fed up with it and had my wife call thinking my explanation isn't clear enough and she can explain the situation more clear to the guy. Again, he claims he understands and this goes on for a week. I finally have the adjuster come out and decide on another shop, Geico has a 3rd party tow company come out to tow it from my uncle's private lot and hubertus intercepts the tow and they drop my vehicle off at their property due to non payment of the previous tow. I call Geico and tell them, I asked them to handle it because I'm not going to say anything good to the guy and with my car in their lot now they can basically do whatever they want to it so I'm not going to start with their incompetence again. It's allegedly handled over the phone with a marked invoice with confirmed payment. Since it's late at this point, the other tow company can't come out so they have to charge a $200 storage fee that's also paid ahead of time from Geico (another phone call). The next day, the 3rd party tow comes to get it and hubertus claims it's not paid. I'm irrate at this point. Call the adjuster and Geico again. They verify it's been paid, they make some phone calls and I have my wife go down (I work an hour away during business hours)and have the invoice and police on standby since it's stolen at this point. They claim it was just a misunderstanding. For a business that's been towing for so many years, it's absolutely wild to me that they are too simple to understand the basics of insurance payouts and are clearly scam artists looking for as much money as possible. I'm aware they are scamming Geico, $1200 for a 16 mile tow round trip and a day of storage is absurd. Wanna screw the big companies? fine, but at the expense of my car now 2 days behind on repair, not cool. If your new to the area, avoid them. They could care less to help you and care more about lining their pockets. I'm a local mom and pop shop person myself and like to help our local community. The BS they pulled will make me shout from the the hills to avoid them.

Very helpful and friendly!

Estner Haines im sorry you feel Kyle is the worst person in the valley. But the only reason the situation turned ugly was because you screamed on the phone for 10 minutes about our estimate price. Then you decided to come into my shop and continue you to scream and refuse to pay our standard $46.95 Diagnostic fee. Which we use a $5,000+ scan tool with updates that cost $1,000+ every year. Some reason there are people that think our equipment we use is free and we work for nothing. But please before going on here and making false accusations please have your facts straight. If you feel you dont want to do business with us again im sorry, but i would like to make things right in the future if possible. Sincerely Kyle Mullen

Excellent service and very knowledgeable friendly staff! This is the only place I take my vehicles to be serviced. They also have 24/7 towing and have helped me out of various jams. Definitely recommend!

Unfortunately, my husband and I experienced horrible service at Hubertus. We will never go back, and the new owner is the worse person I have ever met in the valley. We asked for an estimate for the oil change sensor and the inspection. They were 50% higher than any local shop, and they forced us to pay for a diagnostic fee without telling us. The new owner is abusive to me and threw my debit card on the floor after he took the money from me.

Never use the shop again, warning of hidden costs and dishonest and rude. I hope they are out of business soon.

These guys helped me out big time. Can't say enough good. Highly recommend for your auto needs.

Honest people, good service!

Don’t ever use this place to tow your vehicle I got into a accident last night and my vehicle went into a ditch I went to the hospital and 3 hours after the accident is when they got the vehicle out in total it was 1,080. Just down right outrageous when my fiancé called they were rude and very disrespectful, just don’t ever use them.

The crew will be honest with you and will help you in anyway they can. They have been around for many years and have always done right for my family.

Great

Rude and terrible people they charged me $216 for a tow around the corner and to keep my car at there shop for less than 12 hours would not recommend this company to anyone

Went for an oil change a couple months back. Learned today that they messed it up and broke my oil pan. Will never be going back. Can't even change oil correctly

Good service, friendly

They will rip you off and the owner is one rude old man.....