What clients say about NAPA Auto Parts - Newvine Auto Parts in Gouverneur Township (NY)
This is by far the best parts store I have ever visited. You couldn’t ask for better people to work with. While many places simply do the bare minimum, the staff here consistently goes above and beyond to ensure you get exactly what you need. Every time you walk through the door, you are greeted with genuine sincerity, kindness, and a willingness to help. Their commitment to customer service truly sets them apart.
The customer service here is exceptional & truly unparalleled. I was helped this morning by a gentleman named I believe Rick, who was incredibly kind & knowledgeable. He made sure I got what I needed to get home safely, which happened to be a windshield wiper. It's so much more than the little thing you think you did for me. Truly, thank you!!! That is God's work, may God bless you my friend...
Needed a wheel bearing replacement and this place gave me a hassle for not knowing exactly how the part looked to the fine detail, even with photos sent to them. Started to yell over the phone and treat me like I'm a nuisance and honestly didn't even have the parts I needed. Prices were also very high compared to any other Napa in the relative area. Will save you the time by saying just don't go here... Terrible customer service and respect for new customers.
I've known Rick since he started working for Ozzie many years ago, over 50 actually. To this day he is as friendly and personable as way back then. You are an asset to your community.
Walked into the store and told them the issue with my Car and they were able to diagnose it and informed me on how to fix.
Would 100% trust these guys and come again!
When I called the mile worker that answered was rude. When he ordered my part for me he asked for my last name. I gave him my last name "Lotowitz" and when I started spelling it he said never mind and asked for my first name so I started spelling it he told me he knew how to spell it but my name isn't spelled the traditional way and he gave me aditude. I work in sales and that's not the way you handle business
Always have great luck getting the parts I need at a reasonable price and the staff have always been super helpful and friendly. Napa parts hold up well and if u get a dud by chance their warranty and return policy is good.
Super friendly staff, I purchased a headlight bulb 💡, I had already purchased another one but thought I'd gotten the wrong one, the employee came out and changed the bulb and told me they would give me a refund on the second bulb I'd just purchased and no longer needed. I kept it anyway because they were so helpful and you never know when you might need one.
Called and a friendly voice answered saying "Sure we are here until we close. I will wait for you." I get to Napa in gouverneur withing a few minutes (he knew my location). YUP... The door was locked and an employee inside acted like I didnt exist at the door. I called so the employee would know I was there and was told they would let me in. NO Answer... Poor customer service...
Great place to buy all your car parts and the people are really great they helped me out when I didn't have the enough cash to get the parts I needed until I got my cash great place
We were in town for the gambler 500 with our chopped up jeep and just got chain towed about half an hour to the store, Charles was working and helped out more than any auto parts store I've ever been to in my life. Had the ignition coil we needed, let us use a few tools we didnt have on hand, gave us solid advice when the coil wasnt the problem, and even called around all over the place trying to find a 5.2 PCM for us when we thought we fried it. Coolest dude around, and didnt even want a tip/lunch/30 rack for his help. Already recommended this place to everyone in the event, and anyone around should use this place
I ask for a certain part no one there even new what I was talking about until a worker that looked to be about 18 came out of the back. He new what I wanted. They need to have people work there with better experience in automotive. You cant really help the customers if you don't know the products.
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