I was traveling back to my hometown to visit some friends and family. My car isn't in the best shape and I had to stop to add some oil. After I finished with the oil I was having issues closing the hood. After some jimmying I thought I had gotten it down. Unfortunately it didn't actually latch and I had to stop on the side on the highway. After about a half an hour of me in the wind and snow trying to get it wouldn't work. I realized I need help. I got off at the next exit and luckily got to WHB without issue. Even though it was very close to their close the two guys immediately jumped to help me. After a bit of investigation and a little tinkering they were able to fix it for me. I offered to pay and was declined. I was having a horrible travel day and they saved me. If the least I can do is give them a 5 star review then I gotta do it.
I recommend WHB Collision as I am from out of town and got into a minor collision. They really helped me out from seeing if they can get me a rental car and then actually being able to patch me up quite nicely so i could get home and get the work down closer to home. It is very clear that they have the customer best interest in mind at all times. I suggest anyone if they need to have this sort of work done on their car that they look no further than WHB. I met Will, Bill, and John and they are all pleasant and genuine. I wish i could give a higher rating.
What a great experience...not being from the area we did not know what to expect. WHB was professional, friendly and extremely helpful after my daughter got rear ended by a drunk driver while she was at college. They got the car in quickly, worked with her to get her rental car, communicated with the insurance company and kept in touch with us while they worked on the car. Her car came out awesome just as they promised. We would highly recommend this establishment. 🌟 🌟🌟🌟🌟
I would highly WHB Collision to anyone in the area looking for auto body work. I brought my car in there not knowing how it would turn out. I was so impressed with the professionalism of the work performed on my car. The owners kept in contact with me to update me on the repairs. It is good to know that there are honest businesses out there performing quality work. My car looks amazing.
The guys at WHB are awesome. Very customer oriented and do great body work. I have dealt with them for 2 accidents and have never had a bad experience. It’s good to see there are still good local businesses operating.
The front end of my car was damaged when a RAM backed over it. When I called and explained what had happened and the extent of the damage not only did they say they could immediately give a quote when I bring it in, but that they were concerned about my safety I’m driving with the damage done. They worked seamlessly with the insurance, helped to coordinate timing with my schedule, and even with parts delays everything was ready to go in about a week! These guys were so kind and did phenomenal work too! So thankful a friend referred me to them!!
Honest people who get it done right. Pretty fast return rate too, they dont just let your car sit in the parking lot. Was good enough to get cop car repair contacts and more then good enough for me
I'm giving 5 stars and I have only had a phone conversation with the owner. Reason for this review is the total professionalism this business owner had from the start to the end of our conversation. I will be definitely give him a try if the need arises.
Sorry if this doesn't help... but very pleased by his professionalism of a small business owner in today's world.
Nice people clean working garage, they do very good work. Usually I would say "I will be back" but in this case I hope I don't need there services again but if I do this is where I'm going.
Thank you for everything.
They are great people to work with and will accommodate your needs. I needed some rust removal work on my 2011 pilot and they were able to get a used door that looks like new. Prices were as quoted and work was done probably. Highly recommend.
I love Kim and Will! They have been so helpful with everything way above and beyond trying to fix my vehicle after being in a collision! If I was ever to need anything I would not hesitate to take my vehicle, my parents, grandparents, friends or anyone else's vehicles to them! Very upfront, honest, professional and respectable! Wish there were more than 5 stars and hearts included!
Will and his wife were great, both very down to earth people. The body work came out amazing! Looks better then on the showroom floor. Everything was explained thoroughly so I had no questions about where parts were coming from or what was going to be done. Highly recommend WHB!!
Will is a very talented man, they estimated a 2 day turnaround on a complete replacement and fresh paint and clear-coat on my WRX front bumper. He and his great staff had a rental car right there for me, they did an on-site estimate and worked with my insurance agency so I didn't have to do anything.
You can see that these people are passionate about what they do. It was actually funny how the paint job they did came out better than the stock paint job on the rest of my car.
Here's the kicker, my car was done in one day, not two like they estimated. It was so fast it surprised me and when I went to pick it up they had it detailed and washed, they even tried to buff out a very large scratch that I pointed out to him and that's why I give them 5 stars, because they went above and beyond.
You can tell this is a successful business as he just doubled the building footprint and ordered a state-of-the-art painting Booth from Italy. I would say he's on track to have the best facilities for collision and repainting in Upstate New York.
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