Great place for truckers! Over 200 parking spots and cat scale available, clean showers for 15$, and a restaurant on site. The staff is very polite and friendly
Came here to fix a leaking tire. Had a nail in the tread...nothing crazy. Lady tells me it will be $75 labor plus the price of a patch so around $100 total. They proceed to plug the hole and it still leaks. Immediately without any second thought they try selling me a tire!!?? Are you kidding me? My tire only has 90k miles on it and is in great condition. This is a simple job! So I ask them to redo the patch and to waive the extra patch fee to which they agree. They put in a patch with a bigger stem and you won't believe it works...maybe should've done that first time around. Finally the guy gives me a total of $150 which is absurd for 30min of work. I politely ask him if he could help me out with the price. He proceeds to go off on me angrily about how he's barely making money and that he has to pay 2 guys to patch a tire...really?? He tells the guys to deflate my tire before we're even done talking. How unprofessional man...we've been in this business for over 15 years and you have no idea what customer service is. Thanks for fixing it second try and lashing out on me. Do better!
⭐ 1 Star
Beware: Dishonest, Overpriced, and Unprofessional – Avoid at All Costs
Wilton Truck Center is one of the most dishonest repair shops I’ve ever dealt with in over a decade in this industry. They squeezed in a job that was never scheduled, padded the invoice with bogus labor charges, and then got hostile when questioned.
Their Operations Manager, with a written estimate, agreed to a certain amount—then they turn around and overcharge. When I called them out, they had the nerve to act like they were doing me a favor. The owner’s tone was aggressive, arrogant, and completely unprofessional. Instead of resolving the issue, they tried to intimidate me and then sent a smug email saying our business is no longer welcome.
That’s fine, crooks like this don’t deserve honest business. I have records of every call and message and will be sharing this story across trucking forums, social media, and industry networks.
Tracy, the woman running the show, tried to spin the situation and justify the overbilling. Only after I raised my voice and pushed back hard did she suddenly try cutting the price—proof that the original charge was never honest to begin with. If that’s not a scam tactic, I don’t know what is.
She then followed up with a petty email telling me our business is no longer welcome—as if that’s a loss for us. It’s not. I wouldn’t send a wheelbarrow to this shop again.
I have all the documentation and will be sharing this experience with the broader trucking community across Google, forums, social media, and industry groups. We don’t stay silent when we get taken advantage of.
Avoid Wilton Truck Center. Especially if you value your time, money, and basic respect.
We were selling our motorhome, and Wilton truck Center did a pre-purchase inspection for the buyers, for one hour of labor. They did a complete check over and found several things. One being a critical need others could be watched for future.
We have the serpentine belt and idler pulley repaired, and the buyers took the motorhome yesterday home
I have been here a few times, used to consider it reasonable. After hearing their owner speak smug about draining a little oil out of my truck and mock me. I'll go out of my way to avoid the place from now on. Here's a clue bud because not everyone is dumber than you. Don't pull the drain plug all the way out! You are not the sharpest tool in the shed. Probably not smart to mock someone while they're sitting in your shop. Could have been a nice review but a little help for a driver in need was to much work for you.
They have full service fuel and an amazing restaurant!!!! I've been here once before and forgot about it. Wish I'd remembered this place because they are great! There is plenty of parking for trucks and free showers if you fuel 75 gallons or more.
Ever since I'm under a new account I be coming through this truck stop they have some nice food and the people are courteous and professional that works here at this truck stop. Thank you
Very unreasonable people here. Their goal is to get you in the shop and milk the clock while they charge per hour only. Needed my truck greased which is a 20 minute job and they wanted an hour minimum. For an oil change ONLY they said it can take up to 1.5 hours. Anyone who has done an oil change knows it is a lot faster than that. I would try to avoid this place!
Real nice people. However if you have to have diagnostic ran on your truck. Your better off taking it to Ford down the road. 1200 min bill to have them do guess work.. Ford literally had the truck for two days and had it running.
worst service ever. don't come here. i was here before closing time but they charged me 2 hours (after hour fees-300$) just for flat tire. even though trailer tire was just flat they forced me to buy a new tire. stay away from them.😖
Very clean showers. Excellent restaurant. The truck repair shop is definitely the best I have seen so far. I go there every week since 2016. I highly recommend this place. That's the kind of truck stop that's keeping you in this crazy business that we call trucking and makes you happy at the end of your day.
Love the food at Scotty's and for a smaller truck stop they have an amazing selection. If you want a good meal, quiet night sleep, and a clean shower you should check them out. If I could rate them higher than a 5 I would!
I have been a truck driver for a little over ten years; notice that we have improved our trucks, technology, regulations, but we forget to improve behavior to the truck driver, especially people who make a living off of that; they know we have limited movement, so no choices but to ask sometimes for a bit of favor like in my case to print registration or insurance and end up with screaming, yelling that insane
To management,
End of the day, we are humans,
Happy Holidays
The Wilton Truck Center helped fix our electrical system on our trailer this morning swiftly, professionally and it was so appreciated. We're preparing for a cross country trip and it was so helpful to have this fixed in a fast and friendly way. We would highly recommend their services!
Don’t go to repair center.. they made me to buy $1000 dollar part ,paying$ 500 for installation., start the truck -the problem still there !! and they told me once I start driving it will go away :))) what a BS..pull to parking lot , got under the truck .,found the problem -install $50 part .,and that fix the problem ! so those mechanics cannot identify simple problem and if they make mistake you paying for it !!!definitely if you can find another repair shop - do it..you’ll save yourself money trust me these guys good only for tire change
I would definitely recommend Wilton Repair Center. They went above and beyond to repair a small boat trailer. They not only found parts (didn’t fit/discontinued), bought comparable parts, modified my trailer, and replaced dangerously damaged bearings . My trailer is back on the road thanks to the guys at Wilton. A ton of thanks!!!
Seriously awesome service! I came in with my husband to have a small issue fixed with the tires of our RV, and let me tell you, this place was the beat possible we could’ve ended up at. They got us in without an appointment the very next day, as we needed to leave town soon and were on a tight schedule, which had me in a good mood off the bat. But it was Brian, the tech who helped us, that really made the experience. After a brief wait, Brian not only fixed the problem quickly and properly, but he let my husband and I (who are both very new to RVing) watch and answered all of our questions, even unrelated ones, patiently and thoroughly. It turns out this place sees a lot of RVs coming through, so he had loads of helpful facts and tips to share alongside a generally very pleasant and kind attitude. So glad we found this place!
These guys are awesome! I had Albany truck repair botch work and Roxbury garage before finding this mechanic by accident.
Tom actually knows what he’s doing.
I know a mechanic with genuine working mechanical knowledge. It’s pretty rare. But they have one here.
Bring your vehicle here. It’s not cheap, in the sense you get what you pay for. So again bring your vehicle here if you want it fixed or diagnosed correctly.
Always good food, and excellent parking, and the guy's in shop are super , Coffee needs to be better. Taste like they don't rinse the system out good after cleaning.
If u dont have to use the truck service, please dont. They charge ridiculous rates, way more than the big name truck service providers. They charge $125 for the diagnostics and one hour labor on top of that just to diagnose a check engine light. When call to ask the reason guy on the phone was very rude. The shop mechanic very awesome guy and knowledgeable about the job.
Great place! Clean hot showers. Lots of parking. And the restaurant is fabulous. We didn’t need the repair shop,but that is a bonus! And free WiFi! Mark this place as your stop if you are in the area and need a great place to clean up grab a bite and catch some zzzzzz’s!
This truck repair shop is the best in this area!! Lester took care of the liftgate in just minutes without any appointment whereas other truck repair shops scheduled appointment for next day ! Fast friendly and best service
Great food. Clean facilities. Large parking lot. Only thing is they need to work on friendliness. Like, smile or something. I feel like i get looked at like i have two heads. Maybe they think im a lot lizard lmao.
Not Good at all. Stuck in Lake George area with a broken Motor Home Brake line. Wilton truck Center came to my RV site yes diagnosed the problem and gave me a bill for $200. They told me they would go back to the shop and look for the part. After not hearing from them for 5hrs I called them back. I finally got the tele of the parts dealer they were using to which he told me the part is no longer avilable. This is common with brake line for I own 6 trucks of my own. I called back Wiltons and they proceded to enlighten me that they would not be able to fix my Coach. Nothing like Rocket Science to fix a brake line. I believe that they just did not want to put the effort into the job. Another local Garage located on Route 9 fixed the problem to which I was more than pleased. Be aware of the Wilton Mobile Mechanic......
