Horrible customer service this is the second time I have gone to this store and the service is horrible, why doesn't a high end product come with better service. After spending hundreds of dollars on a phone ther is nothing like having a kid with a mullet tell you to go away. Horrible.
Poor customer service they have so many workers but all they do is walking around the store doing absolutely nothing i have a 11:40am appointment and was not seen until 30 minutes later i hate coming to the apple store they need to be more organize
Different treatment, the staff who handle the customer line outside the door will patiently explain to white people, but will not say a word to other races and are rude. My first experience with racial disparity at an Apple Store
Very disappointed with the service at this Apple Store. The staff was unfriendly and clearly just wanted to leave since it was close to closing time. I tried to buy a Mac with a student discount and provided proof, but was told high school students don’t qualify and was told to “just buy it online.” But the online store doesn’t require that proof at all. Same company, different rules? In the end, I had to order it online and wait until the next day to pick it up. Poor service like this really ruins the Apple experience.
I want to thank the associate and manager that wouldn't allow my friends Grandma to buy a $600 apple gift card. She had received a check in the mail from her "friend" to buy it. It's a check to gift card scam where the scammer sends a fake check and asks the recipient to buy a gift card and to send the gift card details to them. Thankfully the store didn't let her buy the gift card or she'd be out of $600. We had no idea what was going on until we happened to see her in the store while we were at the mall. Please monitor your elderly family members interactions on the internet. People will try to take their money.
I was very disappointed by both my visit to this store and lack of customer support by Apple. My sales person was completely helpless and his supervisor was not only helpless but with a terrible attitude of of a member of Royale who was disturbed .
You CAN'T get any help in this store ( to come here is a waste of time and awful service and prices ) and you DON''T suggest to buy anything here because its overpriced , and you can get a better price in any other which sells Apple produce .
Terrible customer service on their afternoon shift. The workers should do less gossiping and more assisting while on the clock. Especially the girl in the brown French curl braids :)
I have apple care++ on my iPhone 16 pro max and on my MacBook Air m4 and on my AirPods even though I barely I use it because I take care of my things, but when I really needed it, it came to no use at all. It was not useful. I feel like I wasted my money on something that doesn’t work Like a façadeon Just a decoy that tells you pay me for what am I paying? Basically nothing ,I came in the Apple store at State Mall to fix my AirPods because they have a robotic sound when I talk to people. The man kept looking at it and opened it closed it then He said he was gonna run a diagnostic test in the back. He took it to the back and he came out then he went back to the back then he came out then he gave me the same exact AirPods and he told me that he switched the side that doesn’t work I thought Since it’s a defective part, obviously they would change it for me. I’m paying my AppleCare. I’m paying for AppleCare. I think I paid the price of this AirPod four times over if not more Then I tell him OK he sure it’s good now one side was bad. The other side was no good so I replaced the other side trying to act like he’s so professional like he knows what he’s doing obviously, you don’t know anything buddy you’re just trying to save the products like it’s coming out of your own pocket. Not realizing that I pay AppleCare and I have so many Apple products and I run my small business on Apple productsthen I’m like OK thank you that was a cheap move by the way, but I was like OK. I go home the first phone call I make the robotic sound is still there basically nothing was done. This is the outcome. I wasted my time at Apple Store number two. I went there and got no solution number three. I’m paying AppleCare for nothing so I’m wasting my money and there’s number four and number five and I can keep going Apple. You did so bad I’m really upset. I wanna tell everybody not to get AppleCare because it’s nothing but a scam Thank you Apple From Your loyal Customer.
Came to pick up my laptop as I canceled service because needed to back up my files....but the tech that service us offered to help show us iCloud without blinking, extremely helpful and knowledgeable.
Thank you Fern.
If you are assigned to Mike L. (a lead technician as per him at the Staten Island Apple Store with very long curly hair) for technical assistance, I strongly recommend requesting—run from this deceptive, unprofessional, and rude person. While on all previous visits, my interactions with other staff members were usually pleasant, my experience with Mike L. was frustrating, disappointing, and even misleading. His attitude and approach made the situation far more difficult than necessary and stood in big contrast to the otherwise good service I have come to expect from this store.
This experience has made me seriously reconsider returning to this store, and I would appreciate the opportunity to speak with a manager regarding this matter.
I recently visited this store, and I have to say, my experience was extremely disappointing. The employees were completely unhelpful and lacked basic product knowledge. I asked about a price match and they seemed unsure of even the most basic details. Two employees told me the wrong handling process. It felt like they had no idea what they were doing.
I ended up leaving the store frustrated and with more questions than answers. This is really unacceptable. I hope they can get more proper training in the future before talking to the customers
I wanted to express my sincere appreciation for the exceptional service provided by your team. Mr. Sam, in particular, was outstanding. His expertise was evident, and he quickly diagnosed the issue with our device, recommending a camera replacement. We followed his advice, and the problem was resolved.
The entire experience was efficient and seamless. Your team's dedication to customer satisfaction is truly commendable.
My mom and I spent 6 hours in the store trying to separate apple IDs and create a new one; simply because the process takes awhile. Everyone who helped us was so kind and patient and we cannot thank them enough. So grateful! Definitely recommend. Thank you everyone!!
I’ve been to many Apple stores, and this one is by far the worst! I’ve been to this Staten Island location many times and it’s always way too warm in there. I even overhear employees and costumers complaining about the room temperature. Even with a shirt on. Due to the heat I can’t focus on the products at the store. I end up just leaving. They need to regulate the room temperature otherwise costumers will leave early from this issue. Btw this issue remains even with the doors staying wide open.
Busy busy but when we did get attention we were able to get info we needed and then some. He was knowledgeable and super nice. These days it's nice just to get courteous, helpful info
If you are matched with someone named Mike, ask to see someone else immediately. Everyone else wanted to help, was kind, & knowledgeable, but when I got to this worker/tech named Mike I seriously considered never coming back. I would love to speak to a manager regarding this experience.
Brianna however went above and beyond to help me with my product. Because of her I will 100% be coming back to the store.
Today, I was very happy to order on my mobile phone. It was a long way from Brooklyn to tanten island mall. When I went to the store to pick up the goods, two or three salespeople were extremely impatient. If you were busy, you could tell me in advance that I would wait for nothing. After asking them questions and not answering my questions, I left angrily. I don't want to come here anymore. I hope they can train their learning ability and communicate with customers better. I am very friendly in applesoho area. I will communicate well with you and help you solve problems every step from the introduction of the product to the end of buying.
Absolute terrible customer service. Was not greeted by any of the associates as I walked in. The two I approached seemed upset that I interrupted their personal conversation. I was told that they couldn't see me at the moment but if I give my name and my number an email address I will have an appointment in an hour. I returned an hour later, and they could not find me in the system. Upon investigation I had not one but two appointments that were pushed an additional hour and two hours later. When I questioned why I was pushed without notification I was asked if I gave my name, my number and my email address. I told them I did and I had not received a phone call a text or an email regarding the appointment being pushed. Then, I am told that there was a glitch in the system because there's no way I could have an appointment at the times that they were pushed to because the store closes at 8:00 p.m. I ask to speak to a manager and asked if I could just be pushed to an appointment tomorrow. I was informed that there are no appointments tomorrow and if I didn't stay the additional 2 hours I would lose my place and then have to come in on Monday and make an appointment. I guess my daughter's phone will just have to not work! Hospitality at its finest! This is why my personal phone is a Google!
Is there still such a service now? If you want to buy a mobile phone case, you have to queue for 20 minutes? Are all the employees standing inside useless people? so many people? Even if I pay, I have to wait 20 minutes. Now Apple doesn’t even manage this. Why hire so many people? Disappointed!
Maggie & edwin they both are the best.
Maggie help me alot
My card was not working,
but she still help
me
so fianlly i got what i want
you are the best guyz.
Terribly slow. Lots of people standing and chatting with each other. They are all assigned to sign up people who walk into the store but have no flexibility to actually do the work and get people checked out in time. This is terrible management of staff and workflow.
I bought the student package program, that offers a free airpod and a discount when a mac pro is bought. I originally bought this on Atlantic Avenue Apple Store, but then I decided to change the mac 8 GB memory to the 16 GB, when I went to the apple store to exchange, I was told that I needed to make an appointment, I called apple customer service and they sent me all the way to Staten Island, when I got there I was told that what they told me at the Atlantic Avenue Apple Store was not true, that all I needed is to walk in and ask to return a product or exchange. At apple Staten Island they were so attentive and nice, I went there on september 27, the last day to take advantage on the offer, so they did everything possible to get me a refund on a gift card and order a new custom made mac pro, and still applied the offer. I am so grateful to them, the are the best!
Very unprofessional.. and you take an appointment to buy the phone 13 and when the appointment comes they tell you there is nothing.. I lost my time on an appointment with a company that does not respect appointments ((everything with money)) It is not for free ((we just want respect))
The store was pretty busy but still they were trying their best to help every customer. I loved the customer service provided. Came back with an Ipad pro, keyboard and the Apple pencil for my uncle.
The store, following in Apple tradition, is relatively nicely designed. They don't always tend to keep items in stock, being a fairly small Apple store in Staten Island, but overall have the Apple products you're looking for. The employees are friendly and offer help with whatever problems you come with.
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