What clients say about Carlito’s Rush Auto in Putnam Valley Township (NY)
Very happy with Rush Auto! I dropped off my vehicle with an emergency brake issue that another local shop failed to fix, and was treated professionally and fairly through the entire process. Their work speaks for itself as my vehicle feels and operates much smoother and safer. Their price for everything that did was more than fair as well. I will be going back to them in the future!
Update** New ownership. I wouldn't hesitate to take my car their again. I have started going there again. Have had good service and pricing.
**Old ownership
Not quality parts
Id rather just take my car to the dealership honestly. Atleast you'll know that the parts are OEM parts. And their work is priced similar to the dealership.
*New Ownership*
Under the old ownership I left a 1 star review, Happy to report however with the new ownership the folks at Rush Auto are x10 times better, simple oil change was needed and my other options weren’t possible so reluctantly my family tried using Rush Auto again and we are extremely impressed by the customer service and great communication, Night and day difference, We love the new ownership and we highly recommended them.
Thank you for looking after our cars and we will continue to use you guys 🍻
*Old Ownership*
Literally how the conversation went over the phone
“Hi just wanted to check what availability you had in the late afternoon for a simple oil change if possible?”
“First of all there is no simple oil change and second of all what type of car is it?”
You engage with politeness and kindness and get full on snarky McSnark thrown back at you.
Take my business elsewhere i guess.
I am very disappointed with the new ownership and how the business is being operated. I requested an inspection but never received a call. I was later informed that my vehicle had a check engine light on—yet when I dropped it off, there was no such warning.
When I followed up, I was told that a service had been performed to determine the cause of the check engine light. At what point does a company decide to perform work without the owner’s authorization? Under the previous ownership at Rush Auto, I always received the courtesy of a call before any service was done. This experience was highly unprofessional, and I was then told I would be charged $250 for a diagnosis that was never authorized in advance.
Needed to get brake lights fixed while in the area. The service was super fast and efficient. No fuss. In and out. Great place. Would definitely use these guys for more work when my car needs it!
I can’t say enough good things about Rush. They are always there to help me in a pinch- I feel like they’re the “good with cars dad” I never had (I have a dad, he’s just not good with cars)- I can roll up with anything wrong with my car and they’ll make sure I’m taken care of no matter what. A real local gem!
Over the past several years, RUSH AUTO has provided us with the BEST automotive service! They are established, experienced professionals who also treat customers like trusted family members. 5 BIG STARS!!!!
Good service, helpful, and informative. Didn't try to push a expensive repair on a old car instead gave me the time to decide if it was worth it. Cleanest garage I've been to in years.
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