Arrived at Napa 5 min before closing after spending an hour limping the f250 and car trailer we were driving off the thruway because the universal back at the rear pumpkin failed just after Waterloo exit. Bought the replacement universal and changed it out right there in thier parking lot. So thanks to them for not kicking out. Believe it or not we rigged the broken universal with a piece of rope and it held till we got the replacement installed.
I've shopped here for years and they've never been good with online orders. Unfortunately their refusal to accept online returns without paper receipts (even with online proof)is a policy no other auto parts has and makes them a store I won't shop at anymore. I hate leaving a poor review, but poor store policies earn poor reviews.
Love doing business with this locally owned and operated Napa! They are knowledgeable, helpful, and carry a wide range of parts. Fast delivery means we can get our customers back on the road ASAP!
The owner and staff of this store are amazing! Our bus broke down and one of their employees Richard helped us to solve the issue quickly! He went the extra mile and made sure we had everything we needed! We appreciated the kindness and would recommend this location to anyone in the area! THANK YOU!
We were broke down, getting towed off the Thruway - Dave was so accommodating, checking for parts, went out if his way to assist. Great customer service and very reasonable prices on parts. Highly recommending this store.
Nice and knowledgeable people here. They often have parts in stock that other NAPA Stores don't have. Small town customer service with a large town inventory.
Absolutely one of the best NAPA's I have ever worked with!!!! I was driving through the area on I-90 when my alternator went out on my truck. They not only had the right part I needed but they also let me use some of their tools(as I did not have any on me) to change out the alternator in their parking lot. I would highly recommend these guys. Very helpful and very nice.
I was a district manager of NAPA Carlisle and I can say I would have been happy to have called this one of my stores.
I now live here and it's the only place I'll go
Friendly staff, good selection, good commercial customer support and inventory, fair pricing. The staff is more knowledgeable then the larger chain auto part stores. A very good store.
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