What clients say about United Auto Towing in North Tonawanda (NY)
My driver Alex was the best. He was very friendly and professional. He explained to me about the correct way to secure my car, which i didnt know about. He also called me when my car was dropped off. I will definitely recommend this company.
I was in a accident on Friday 8-5-25 called 3 times to get the stuff out of my car got a call on Monday guy was supposed to call me back when someone would be at the yard never called back 2017 Cruze rs is no longer in there lot now I have to drive to Buffalo to chase my car to get my plates and stuff out of it should’ve never left your lot until someone called to clean it out
Outstanding service with a smile. Ethan with the bushy red beard and a big smile was more than willing, polite, and respectful to go the extra mile to ensure my vehicle was taken care of …. Thank you
My driver Alex was quick with his service, showed up in a timely manner and was very very polite. Highly recommended service as it wasn’t as costly as other towing companies. Thanks again Alex!
I was in an accident and united towing company,which is contracted with NT Police, towed the car to their lot. They would not release my car and said the police impounded it. Spoke to the NT police Chief and it was not impounded and they had no right to hold it for a week. Twice they turned away my tow truck and were playing games with me just to rack up fees.
Whatever you do don’t get your car towed by these crooks. NT police told me they have been getting many complaints and will not be renewing their contract.
This is the worst company I have ever dealt with. There is nobody to talk to in person at their facility and they hold your car hostage to rack up storage fees. Avoid them if you can.
I was very unprofessional that I had to wait for someone to show up to release my vehicle. Someone should have been on site the moment that I arrived. I'm just grateful that I got my vehicle back.
Very expensive. Not available all the time . Had to wait to get truck after impounded even thos we had the police release. Plus side secure lot for the weekend.....
Tyler, young man who works for Certified Towing is a polite guy, knowledgeable about his job, and for every time we needed a jump he was always on time and super polite and respectful. he gave us tips and bits of info to use so we don't keep running into battery issues. For Tyler's service, for doing such good jobs everytime hes needed he deserves 5 stars for sure. Incredible guy!
Zach was extremely nice and fairly punctual considering he told me he would be out picking up another vehicle. But it was only a few minutes. He let me retrieve a bunch of my items and since covid, assisted me in getting the insurance photos taken and just generally being an overall cool guy.
Made me wait outside for almost an hour. Told me they were open until 4:30. Then charged an after hours fee when I was out of there by 4:27.
Also charged multiple fees, of which some weren't performed and others were overpriced.
When contacted about situation, manager was immediately confrontational and argumentative. Completely denied all claims and wasn't professional at all.
Great, friendly , professional service! Answer the phone right away. Reasonable pricing. Not looking to gouge or take advantage. Would definitely deal with them again.
My mother recently had an accident with her 2000 Saturn. The car was totaled and towed to Certified Towing in North Tonawanda ,N.Y.
It was a very upsetting experience for my Mom and our family.
Zach, the owner, was incredibly helpful and understanding.
I would recommend Zach if you ever need his services.
Thank You Zach again for all of your assistance. I appreciate everything you did to help me and my family!
Had an awesome experience with certified towing! My man was a pleasure to deal with and went above and beyond to help save me from having to wait until a flat bed was available. Probably the best experience I’ve had in the automotive industry. I almost look forward to the next time I need a tow (not really though)
THIS IS WORST TOWING SERVICE EVER. Please avoid this place to save yourself from stress. This place is run by single person and not trusted location. He purposefully kept my vehicle over the weekend and did not release to the other towing company so my vehicle can go to repair shop just to get additional money from the insurance company. I had called to get the vehicle released on Thursday. My insurance company had scheduled two towing and the other towing company tried to reach this guy to confirm the pick-up, but he was not available. Finally my vehicle was released from this place on Monday. The guy intentionally didn't let me vehicle leave the place till Monday. I really want to give this place ZERO stars!
This company was really great. On a Friday afternoon my fob key broke. The car wouldn't start w/o the plastic part that cracked off the fob. After phoning a locksmith I was told the car needed to be towed in & that he was positive my ignition was no good & that's what caused my key to break. He quoted me for a new ignition & keys. I couldn't understand how this could be, but I phoned for a tow. The person I spoke to at Certified agreed that it didn't sound accurate. I phoned the locksmith back asking if he was absolutely sure I would need an ignition. He assured me he had 5 decades of experience & I would definitely need this, said this happens all the time. Anyhow, Zack from Certified showed up & asked to see my key, he took the piece that had broken off, set it back onto the key, put it into the ignition & it started right up...no need for a new ignition! Saved me a ton a of money! I then drove to the locksmith! Who was beside himself on how it wasn't the ignition that caused my key to break & then decided he couldn't help me with a key after all! Thanks Certified & Zack for all your help! Greatly appreciated!
Terrible service. Called for a tow about 9:50am - checked with the mechanic where jeep was to be towed around 1:45pm and the vehicle was not there. Called certified back and was told they couldn't get my car out of the driveway as their truck was too long?? No call from them to let me know this so I could have made other arrangements. They have a lot to learn about service.
Mean and cruel. I just called them because my car is stuck in the street. Because they are the only towing service in North Tonawanda and are used by the NT police, they think they can be arrogant. I'm so glad that I have AAA so
I dont have to call them again and be treated so cruelly and belittled. I should have read these other bad reviews before i called them. AAA came in 30 minutes and were very pleasant.
We had an accident not too long ago and Certified Towing was the company called by the officer. The guy was nice while in person, however we happened to call the night before and verify the office hours and were alerted 9am to 4pm since we needed to get stuff out of the vehicle. The next morning we arrived at 9am sharp, no one was there. We contacted him and they stated they were extremely busy and would be there "some time today". The point of calling ahead was to avoid this whole scenario, lone behold the company is ran all by one guy. Not a good way to run the show. Would not recommend using this company at all.
I think anyone who has negative reviews about this guy is quite frankly crazy because he is the nicest sweetest man he told me a half-hour and was way faster than that and he's a really sweet nice guy who is very fast and efficient and good at what he does five stars all around if I'm ever in Tonawanda strand it again I will be calling him
Very bad customer service, unfriendly. Zac is never available when you need something and gives his best effort to run a business almost singlehandedly (inefficient). He up charges for anything and everything, using a paperless billing system via Smartphone App. Doing business over the phone without actually seeing the person you are speaking to throughout is a shady way of doing things. Repeatedly tried to call and contact him and the business and I was repeatedly neglected therefore having to pay 3 days of extra storage fees... would not recommend to anyone!!! In fact Zac should hire a receptionist to take care of aspects that he clearly can not!
It's never a good feeling when you are in a car accident; however it is awesome knowing that your car is in good hands with who's towing it! Unfortunately we have had to use a towing service twice recently, Zach Pietricone who is employed here was our town truck driver, he is absolutely FANTASTIC!!! I have been an office manager for over 23 years, it is hard to find people who are not only polite; but go the extra mile to help make things easier for the customer. He was beyond helpful and informative, I wish I was able to deal with more people who cared like he does. This is the kind of employee who deserves recognition and a raise!
terrible business practices theifs towed car from accident scene they never sent a bill or a letter telling me where my car was i found out on my own after i got out of the hospital i called they told me i had one week to come up with 150 dollars and my title refused me anything out of my car they had already taken stuff out of my car they refused me birth certificate medical records my medications and my licence plates as well which is highly illegal. i will never use this company and never recommend this company to anyone.
Had a guy come out and help with a locked car last night. His customer service has won Certified a customer for life and free word of mouth advertising. I will suggest Certified to anyone that needs tow and other services. Thanks for the help!
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