Extremely Disappointed with the Service
I had a very frustrating experience at Staples. The staff were rude, unprofessional, and completely unhelpful. I came in needing assistance with a specific task, and not only did they show no interest in helping, but they also made me feel like I was bothering them just by asking questions. There was no effort to provide support or even basic courtesy. I expected much better customer service from a company like Staples, but unfortunately, I left disappointed and without any of the help I came in for. I won’t be returning to this location.
Take me back to Staples store #1106 but this time in Greenwich Village, Manhattan, New York City. Staples has always been "go-to" for my immediate need of printer cartridges as I despise paying for shipping & handling fees of online purchases and waiting days or weeks for delivery. It is now becoming harder and harder to locate a Staples brick and mortar store with online competitors dominating e-commerce. I have always been a customer backed by my loyalty card at the time of payment.
Customer service is efficient and attentive. I was able to complete my printer cartridge purchase with ease. Unfortunately, sales associates do not search for cartridge number that corresponds to printer model number as I remember there were a small booklet to flip and search. I entered prepared with my printer make / model and corresponding printer cartridge number. Price is aligned with plaguing 2025 era for inflation.
Tamiko is the best! She is always friendly and goes out of her way to make sure everything is right and that the customer is satisfied. She handles every issue with ease and a big, beautiful smile. She is a treasure, and makes coming to this store a worthwhile experience.
I was treated very kindly by every employee here, the service was really nice and despite the fact that I ended up crashing 2 of their tills everyone worked their best. I hope that the hard work at the store is commended.
2 of the printing machines were broken, someone was finishing a printing job that had 15 mins left in the 3rd one. Asked lady in the printing section if she could print one short document (2 double-sided pages) & she sent me to the waiting line. If the majority of the machines are not working, they should let you print. This is how you lose customers.
Staples, do better & have your employees do their job.
I wish I had gotten the name of the employee at the print desk that helped me just now. I'm sure if the store/store manager sees this, they can figure it out based on the schedule.The employee went above and beyond with my print job. This store is a bit out of my way, but I would definitely come back here.
Imani greeted me as I walked in and asked me what I needed assistance with. She let me know how to get passport photos taken.
She was very kind when she took my photos as she gave me a paper towel to help me remove the shine off my face because it appeared too much in my photo. She let me see the photo on a large screen and choose which one I liked best. She also gave me the option to retake if I did not like the photo.
It is just because I m mad about stationery I visit the place! If you need nothing do not hesitate to ask for help. These guys do not enjoy working this is obvious. They hate talking to people. That is just clear!!!
Shout out to Franklin and the team at staples for seriously being so customer oriented with their positivity and happy go lucky demeanor. From a stressful work order to seamless execution with A SMILE — what a gem place!
Thank you!!!!!
I went to the store first thing at 8AM to get this badly done label print job fixed.
The first associate I interacted with was trying to be helpful and had to wait for the print associate to arrive. He's what makes this a 2 star and not a 1 star review.
When the print associate arrived and examined the job, they didn't apologize and proceeded to blamed me for wanting to adding a border. (FYI I have a very similar print where the job was done well and with a border.)
The print associates attitude during the whole interaction is what prompted me to write this review. They were dismissive, lacked acknowledgement of the error, and acted the whole time like I was the problem.
When I asked to get the reprint expedited today, they said there was no way until tomorrow bc it's "too busy". It was 815 AM and the store was pretty much empty . It was a 220 label job - maybe a 20 min job tops that could have been handled on the spot. And this would be a a 5 star review and not a 2 star.
The cherry on the sundae was they dismissively said I could get refunded and then just walked away without any further acknowledgment or communication and just left me hanging.
It's so unfortunate of a situation because this is such a convenient location for me but I will avoid it at all costs.
I can always find what I need at Staples. If I cannot find what I want someone is always close by to help me. The sales people know their products and can recommend alternatives or they go online to find what I need. Thank you Staples!
Great experience as always. Love seeing new ways to organize and improve my life. Really helps with the scatterbrained way of life in nyc. Great kind customer service and support. Love the location and it’s close to my home and my daughter’s school. Love the personal interaction you get when not buying online.
I came to do an in-store pickup of an online order for a printer. When the associate brought out the package, it was clearly very damaged. The manager explained it arrived that way, and took the initiative to ask if I wanted to take care of getting a replacement now. I agreed, and since there were none other in sto k at the store, the manager called the company on my behalf. Even after explaining in great detail my situation, anf all I wanted was a replacement sent to me, somehow the agent didnt understand what was wanted and walked us through on making this a return, which is what I didn't want because I had used a $15 coupon for my initial order. The store manager asked for the agent's supervisor, and even though I had to reorder the printer, the store manager put the order in for me really quickly. And on top of that, they even gave me a $25 coupon off my current order. Even though my printer is going to arrive later than anticipated, this Staples made sure I left satisfied with a positive store experience, and I would recommend this Staples to my friends and family based on their excellent handling of this situation.
Placed an order in store. I asked if they could do a rush job and they said "sure we can have it done in an hour."
I come back and the clerk said "we don't have your order call customer support"
I call customer support and they insist I screwed up and placed my order for a store in Philly. My email confirmation clearly states it's this store.
Put on hold for nearly 20 minutes and they tell me it was someone else who placed the order... After some more faff it turns out they DO have the order in the system they just hadn't started it yet. Just said "come back in an hour" again.
I understand screwups happen but own up to it. Don't gaslight your customers. Just say "hey we're sorry for the inconvenience. We screwed up"
Would be one star but the big guy working the floor was a helpful sweetheart.
This is the store I used to visit because it's close to my workplace so I think it is also my go-to place for passport photos.
The passport photo services were selling as $16, and you will get 2 photos. I asked the cashier how much should I pay for 6 photos. The cashier was not sure because it doesn't make sense to buy 3 passport photo services ($48) just for get extra 4 photos so she was very helpful to ask the manager what to do.
The manager just shrug the shoulder and said "well just buy 3 sets". I immediately left the store. I got $22 (8 photos) in a professional photo studio later.
Passport photo services are expensive because we are paying for the effort to set up cameras, lightning etc, BUT NOT PRINTING THE PHOTOS ONLY. It doesn't make sense to pay 3 times to get 6 photos. Even the cashier feels frustrated. I really appreciate her help.
Either the system needs update (provide more options to print out more photos with different price tags), or the manager should be more flexible and reasonable when it comes to the customer requests.
I don't recommend this place. They don't give customer full information about the price of the service. I was only informed that it can be picked up next day or in two hours. When I ask the price They just told me that the lamination would be ＄4.75 each. However when I pay it, it was only ＄18 with 5 pages, with expertise fee＄5 for picking up within 2h. It was not the same info I was provided. However, When I told them that I wasn't informed. The man who picked my phone probably the manager's attitude was rude, and didn't even apologize for not giving customer the full information. Hope they can provide better service and be nicer to customer when made a mistake.
Don’t update your hours online and then post shorter hours on your door a day later.
Oh, your hours on the website also indicate you’re open later, so what’s going on here?
Sounds like the manager “just wants to get home” as he mentioned at 7pm when they’re supposed to be open.
Today I went to buy one laptop. Sales man keep forcing me to buy the accidental protection more than 10 times. I felt like they irritated me. I know they want to make some business. But they did too much.
Managers seemed very nice at first and helpful but it seemed like they had nothing to do and eventually became very annoying. Treated me and a friend like we were kids and often told us to go straight to the cashier when we weren’t done shopping. Cashier was nice and helpful, sufficient and quick. There are two managers who seem like they have nothing to do at all.
125 W 3rd St, New York, NY
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