Very terrible return experience with lots of moving goalposts lies.
Tried to return an open box - excellent laptop, and they claimed they cannot accept any returns over $800. I said that doesn't sound true, so they moved the goalpost and said it is the policy for all Best Buy. When asked why the online CS rep said I could, the first store representative said they meant shipping.
So I called customer service and they called out the dishonest response. I kept them on the line and went back to the store (had just stepped out). I put it on speaker, and the rep refused to listen and called her "manager," who claimed it's a policy. The phone representative asked for the specific "SOP" and the manager said he doesn't know it. Then manager then changed the story and said it's specifically for open box, not for new items. Phone rep asked if he ever saw the specific SOP even if he doesn't know it, and he said no, it's all "trust me bro." She asked if there's a specific place online where such a claim is, and he said he doesn't know.
Basically, lies because I said I wasn't taking store credit. What a toxic place and experience. I know its location makes it relatively immune to bad feedback, but if you can avoid this store, please do. It makes up policies on the spot to scam you. As a Best Buy Plus member, I regret joining.
On February 2 I recently bought a Samsung 75” color tv and after I pay for it everything was great I got excited because my 65” after 5 years gave out so I recently bought this one for my Granddaughter cause she loves big tvs all of a sudden now they changed the schedule date which was supposed to be delivered by February 13 to be set up and everything Definitely this will be my last purchased from this store located in 52 East 14th Street union square. After the sales men told me the tv was in their stock room now come to find out they don’t have the tv nowhere in site. And as anyone can see that’s unprofessional, as well as is unacceptable. And in ordered for them to refund my money I have to wait between 7 to 10 days definitely I will never purchased from this store again. I would never think this store would handle this in this matter. As far as I’m concerned I’m done with this store there in a hurry to take your money. But when it comes down for reimbursement you got to wait 7 to 10 business days. And from so many stores all over NYC my 75” color tv has to come from out of state
I left Home Depot where service staff are jumping to serve and I stopped in here and the staff could have cared less. Maybe it’s because it was a low Tech Day in Manhattan but the difference in employee morale or work ethic it was like a 3 at BEST BUY and a 10 at Best Buy based on a 1 to ten scale where ten is the best. If the employees think they have it bad here weather wise what would they do in EDINA MINNESOTA. I needed assistance in a certain area but employees were focusing on work gossip.
Today I was helped by a young lady. By the name of Jasmine, I returned 2 items. She was very patient, very respectful, friendly, very professional courteous. She deserves a raise and a bonus. Jasmine is amazing. Jasmine is what makes Best Buy who they are. We need more people like jasmine
this best buy is spacious and well-stocked with all your electronics needs. stephen small in customer service was absolutely terrific! he quickly resolved a longstanding billing issue for me and was pleasant and polite. also helpful was edward at the front desk. i highly recommend this store!
The store is big and have a collection of variety of electronics. But may be they are not careful while putting the lables on the products. I spent 2 hours in selecting few massage guns. But when I went to purchase they told different ( higher ) prices as compared to what was written in the lables/ barcode. All the lables and product were mismatched and jumbled.
Oh my. Very nice, well stocked for all your electronic needs and somewhat household appliances but the real treat is the electronics. Apple, Samsung, Microsoft, Xbox, PlayStation.. you name it. It’s probably there. The staff are motivated and helpful- customer service/returns were smooth-thanks Tatianna. Nice location convenient to the 14 St Subway station -N/W/Q/R/6.. all conveniently located
The Best Buy on 14th st was pretty amazing. Shoutout Dre there, helped me out even when he was busy and stressed with other things. Made sure I got what I needed amazing dude
Store wouldn’t match my price even though the Best Buy policy states it will. The item (an IPad being sold for 100 less at target) matched all parameters for a price match yet I was told that this item was priced too low and couldn’t be matched by an supervisor named JP. More over, JP informed me they don’t do price matching during Xmas which isn’t true either as per the policy. When I asked to speak to a manager named Denise Rodriguez I was told she was too busy and couldn’t be bothered to come speak to me. I’ve never had such a frustrating experience at Best Buy, I’ve been making most of my electronics purchases there for the past 15 years. It’s my fault for leaving the store without talking to the customer service team, but I was quite livid from what seemed like a clear case of gaslighting. A most unsatisfactory experience.
Brought the airpods pro3 at regular price and were able to price match it 2 weeks later. Jack was extremely helpful at the custom service desk, thank you Jack!! Will definitely come back to this store.
Geek squad expert Dre was extremely helpful and provided a lot of information that I needed and went above and beyond to check additional websites to see if there was a discount and if there was any additional ways to support my Mac MacBook Pro highly recommend the service here and it is a pleasure to have gone here.
The attention of all the staff was amazing. It's best buy, you have to go out with something in your hands because they have everything to offer and really at good prices.
The people are nice, but the systems are SO bad. We waited to be seen for 30 minutes because of one problematic customer. At which point two people behind us gave up and left. This is when a manager should come out and relieve the pressure. It did not happen.
This Best Buy has turned around so much. I came in when my iPhone was on 1% battery. I needed a new external battery to help me get through the day. Angelina, the most fabulous welcoming committee, went above and beyond to help me get my current phone charged while helping me find a product to take with me for the rest of the day. Sahil from the PC side also went above and beyond for me too. He taught me a lot about different battery capabilities and speed. What great customer service! I was a very happy client today.
The guys at the store are great, if you need something they have in stock, go for it.
If you need to get ANYTHING delivered, STAY AWAY!!! I cannot stress this enough. The customer service experience is abysmal and the call center / logistics teams don't work together to solve customer issues. They'll tell you "they're getting back to you" but then no one ever does. 100% stay away.
I had spotty internet service for the last few weeks and after Spectrum Time Warner assured me that my internet was working fine, I knew it had to be laptop related. I popped into Best Buy knowing that I was looking for a laptop reasonably priced without all the proverbial "bells and whistles".
I want to give a special shout out to Aaron and Devon, who were both so extremely professional and helpful. I appreciated that neither one of them tried to "upsell" me and they were both extremely patient during my decision-making process.
I left with an HP Chrome 14" laptop. So far, so good. My internet is working beautifully so fingers crossed!
I was running all around the city to find an adapter for my iPhone that would connect to my headphones. I just made a return at target who did not have it in stock but was quickly met Misael would greeted me right away and helped me find the item I was looking for that was in my budget. I am happy I get to listen to music again and glad Best Buy was here for me in this moment. Korbin at the register was very professional too. Thank you guys!
I ordered a 75 inch TCL TV that I researched for a long time and bought a specific stand for the TV pedestal. Installer called late in my delivery time window and said that he installed my TV by mistake at the previous appt he had. He was very disrespectful, nasty, unpleasant, and abusive that I would not take the other customer's cheaper different TV brand instead. Installer made me feel that I'm the problem and it's my fault. I have been a best buy customer since the 80's and have bought all electronics and appliances (TV's laptop, refrigerators, etc) from best buy. I am cutting my best buy credit card and cancelling the order. I took the day off for this botched delivery & installation and not getting paid too, installer chastised me for taking the day off - it's my fault again. He made the big mistake but it's not and never his fault. He refused be held accountable for his serious error. I have cancer treatment all of next week and won't be available for re-schedule delivery. Dealing with installer has been surreal and a never ending nightmare. I am cancelling this order and never ever dealing with best buy again.
Best Buy in Union Sq is THE PLACE to shop, thanks to the great customer service especially by JB who REALLY WENT OUT OF HIS WAY to help me choose the case for the iPhone 17 Pro Max. The rest of the staff is very helpful because no matter whom I asked for help they were all very friendly. Even their return policy has changed in such a way as to make it SO MUCH EASIER to want to come back to Best Buy and shop again. Best Buy has come a long way with huge improvements both at the customer service level and also the inventory and prices.
I scheduled an appointment with Geek Squad well in advance to repair the back of my iPhone, checked in on time, and then waited almost an hour—only to be told they don’t even fix iPhone backs. Really? That should’ve been made clear upfront instead of wasting my time. If it’s not a service they provide, it shouldn’t even be listed as an option on the website.
Honestly terrible and insensitive service from the top down. From customer service being of no help to the elderly and disabled to the rude manager Ana approaching situations aggressively and misleading customer service when she called. Even when I was there to offer the facts of the order situation she failed to relay the appropriate information to get the situation resolved. I asked to speak to another manager and she turned to the other and said “it’s like the customer is not understanding.” Highly unprofessional especially when she couldn’t be of any help!
I had a really bad experience here last month. I always went to this best buy for years but my last experience here was terrible. They was trying to hustle me. I wanted to buy a laptop. I saw one for a good price that I can afford. Not too expensive. And they kept pushing me into buying the expensive ones. I didn't even have the money for a expensive laptop. I kept telling them no I want this laptop. And they wouldn't stop pressuring me. Also I was waiting at the aisle for 30 to 40 minutes. I kept telling every worker there to help me. Nobody came until I finally complained and that's when they showed up. Really bad service here.
We had a complicated return that was not well documented. We bought a refurbished laptop which the screen had a line down it. We sent it in for a warranty exchange and got a new laptop 4 weeks later. The new laptop broke within a few days as well so we went in to return it only to discover there was no documentation on my account that we’d exchanged the laptop. After calls with customer support and a lot of back and forth and then finally some help from Jack and Angela we were able to get it resolved and get the return. We can’t thank them enough for their help!
I usually head to this Best Buy for trading cards after work but it’s a hit or miss and I don’t mean if there’s any trading cards available, I mean depending on which Best Buy employee is there to offer help. Some employees are biased towards those who collect and don’t offer assistance ordering product online or searching nearby stores in the area that have them available. Usually I get an employee at the checkout who seems very sad to be at their job. Today, I was fortunate enough to have the cards I wanted at this Best Buy location and another employee grabbed 2 from the back after the person I was with could not “find” it and upon checking out, he scanned 1 and I told him that I would like 2 but the employee said it’s 1 per customer. I go to this Best Buy frequently and there’s always a 2 per person limit. The entire time this employee whose name I didn’t catch but could be described as a Spanish chubby gentleman with glasses, had an “I hate my life” face. Moving forward, Best Buy needs to have a limit per item sign at the check out because I went downstairs to another employee and asked him what was the quantity for my item and he said that “honestly it’s changes all the times based on who’s at the check out” what.
This place has insanely amazing customer service, I went with one of my best friend’s Anant to the store and we met multiple people who were so full of life and vitality. It was awesome.
I bought an open box iPad m4 pro 11 in excellent condition. The item was supposed to be ready for pick up in an hour Atlantic terminal of course it was not ready in an hour and then I see on the app that the item is being shipped to the store so I changed it to shipping to my house.I received the item with no charger or cable but thought it was not a problem! I went on to Use it until I found the one terabyte version on Amazon for a comparable price so I want to return this item to the Best Buy at Union Square NYC presented item To the Best Buy employee and upfront, I told her It did not come with charger She escalated it to somebody named Vivian or Viviana Who refused to accept my return without a charger? I explained it came without the charger. She was checking the sticker to check if there is notes, of course did not believe me, which was kind of insulting especially since a lot of the open boxes in excellent condition items I bought from Best Buy came for the wrong chargers or missing cables. She proceeded to print a return label for me and asked me to ship it back and god drop it off at staples location and stated once they get it I should get the money in 5 to 7 business days or something to that sort. The item was delivered and now the app is telling me it can take up to a month to issue my refund. I did a specifically ask this Viviana lady and tell her I would not be renewing my members plus subscription which is due May 27 based on the experience and many other -ones. Her response was simply OK. I understand. such a waste of time And energy and zero respect for customers, integrity, loyalty, and obviously time! I’ve always wanted to stay at Best Buy but I have never seen a company. Who is customer service employees push you away as if it was scripted. Now I have to sit there and wait and miss out on getting my refund in time to buy the one terabyte version for that discounted price. I almost forgot the Best Buy store clerk or representative said one thing the app says different thing and the Best Buy messaging says a certain thing. 1 said 5 to seven business days The app says 10 days to see if it’s approved or not and then 10 business days to issue your refund and the Best Buy messaging says 5 to 20 days to approve or not! Such a waste of time such terrible customer service
The best store in Manhattan. 14 Union Square. Honest Review: 1. Convenient location 1 minute from the Metro. 2. Polite staff. 3. 10% discount bought 2 Samsung 75 TVs, as a gift for the Temple as a Donation. 4. Prices below market, convenient payment installments. 5. I recommend I will buy more goods here. Thank you for being there. 5 stars service.
Lovely and lively people, Certainly! Here's a poem about Union Square in New York City:
--- Best Buy In the heart of a city that pulses with life, Lies Union Square, a respite from strife, A crossroads where stories and journeys align, A vibrant tableau where city lights shine.
Beneath the canopy of ancient trees, Whispers of history ride the breeze, From market stalls with produce bright, To chessboard battles in the fading light.
Artists sketch, musicians play, As poets pen words of the passing day, Activists' voices, a clarion call, Echo through the square, uniting all.
A statue stands, a sentinel old, Watching the seasons, the stories unfold, Of lovers' trysts and children’s play, In Union Square’s embrace, they stay.
Skyscrapers loom with shadows cast, Yet in this square, time seems to pass, With a gentler pace, a softer glow, A pause in the city's relentless flow.
Union Square, where worlds convene, A tapestry rich, diverse, serene, In the heart of the city, vibrant and rare, Lives the soul of New York, come to Best Buy
If you're on the lookout for top-notch electronics, look no further than Best Buy! This location in particular is a spacious haven of organization, with separate sections for every electronic need: home appliances, cameras, computers, TVs, home theaters, cell phones, and more. Prices are clearly labeled with all the necessary specs so you can make an informed decision.
What's even better than the impressive selection is the friendly and knowledgeable staff. They're always eager to assist with any questions or concerns you may have, and they'll happily guide you through even the smallest details of each product.
Overall, if you're searching for a one-stop-shop for all things electronic, Best Buy is definitely the way to go. With a fantastic selection, competitive prices, and helpful staff, you simply can't go wrong.
125 W 3rd St, New York, NY
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