What clients say about West End Automotive & Auto Body in Long Beach (NY)
Diana is always so friendly and helpful. She got me in for an oil change within the hour. We have been here three times now for two different cars and each experience has been amazing. I love that you get a text when your car is ready to pick up!
West End Auto saved me! Thank you again to west end auto and Diana who helped me get a tire and brakes fast so I could get back on the road as I last minute had issues before a bunch of jobs I had. Without them I would have been stranded.
I am new to LB and had issues with my two cars. East End were very helpful in both instances to get my troubles fixed. Diana kept me updated via text and let me know when my cars were ready. Will go back next time I have an issue.
I am a summer resident here since the early 60’s. I have a a bit of problems with my car and I must say they have been very accommodating and trust worthy to deal with. I dealt with the beautiful kind women and John and James. . Honest I would recommend them highly
Great team. Customer service was friendly and on top of making sure I was helped. Quickly got my car on the lift and found the issue. Th
e price was very fair. The woman at the desk was on top of her game multitasking two phone calls and me at the same time.
This shop has had different management over the past 12 years. I was pretty happy with my recent visit.
I brought in my 2017 civic for major repairs. John at the counter was patient and clearly explained what was needed. Saved quite a bit compared to what the Honda dealership wanted. The shop threw in an oil change with the repairs. Nice touch.
I brought my car to this place and I’m very happy for the service I received. Had a problem with my car and they fixed it the same day, really quick actually. And they charge a reasonable price, I like that. Honest people hard to find in other repair shops.
I brought my car into West end Automotive & Autobody! and they were extremely knowledgeable, honest, and went above and beyond to fix my car issue. I will be back when i have my next car issue.
Thank you Jonny and West End Auto Crew for the best price for my brakes and struts I priced it out at all local places and you were the BEST!!! I appreciate good , quick service and thank you.
Brought my car in to West end automotive and was so pleased by the service I received. I had a problem with my radiator and they identified the problem immediately and fixed it in the time they said and at a very reasonable price. Being a resident it was clear that the new ownership is really making a difference. Very welcoming and knowledgeable. I definitely recommend West end automotive to anyone in and out of the neighborhood.
My wife and I have brought our cars to Bobby at West End Auto multiple times for regular service as well as repairs. They’ve always taken good care of our cars and have been a pleasure to deal with. Just yesterday I brought our car in because our brakes all of a sudden started making a LOUD noise. An hour later they called and said the breaks were in excellent shape and wouldn’t need any work. He offered to show me the harmless cause of the noise. When I got there, he lifted the car again and showed how some rust had accumulated on the brakes which was the cause of the noise. We hadn’t used the car in a few weeks and we live right off the beach, which could have caused the build-up. Then he offered to take a test ride with me. True to his words, the noise had stopped after going around the block a few times and using the brakes a lot. No more noise and they charged my only $40 for their time. At West End Auto, my wife and I never have to worry about getting taken advantage of by performing work we didn’t need.
I had a fantastic experience at West End Auto. The mechanic was incredibly nice, knowledgeable, and trustworthy, which made the whole process stress-free. They took the time to explain everything clearly and ensured my car was repaired properly. I’ll definitely be returning for any future maintenance or repairs. Highly recommend!
West end Auto was a great experience. I brought my 2020 Mercedes E350 for new brake pads and rotors and an oil change. I left the vehicle and got a call in less than two hours that my car was ready. Reasonably priced and really nice and friendly staff. I met the new owners Aaron and Matt. they were very nice and very appreciative for the business. I highly recommend bringing your vehicle to West End Auto
Does not keep their word. Stopped by twice for an oil change with an appointment. One mechanic didnt show up for work but i got there when they opened and there was a mechanic in the shop. To the owner. If you have an employee call out of work. Call another person in. It is common sense.
I just started working in the area. Not a good way to represent yourself to the public. Shame on you.
Stay away from this shop. Not only did they literally park my car illegally and it ended up getting impounded, lie numerous times about the work they were doing, but they didn't even fix my car. My driveway is now destroyed from oil leaks.
This place is a perfect example of why people don't trust mechanics. They take advantage of people they don't think are knowledgable and completely overcharge, sometimes not even fixing the problem you asked for in the first place.
It is under new ownership as of a year and a half or so ago. All the good reviews here are from previous ownership. Do NOT take your car here anymore.
Offered a fair value for a vehicle that has been at their shop for 3 yrs but instead of a nice “no thank you” I was insulted... so the vehicle still sits
Horrible mechanic shop if you leave your car with them they may intentionally damage it to run the bill high. If your in Long Beach it’s better to go to Bobby at Long Beach auto. This place is the worst in Long Beach avoid if possible
I have had the best experiences over the years with Bobby and his guys with all of my vehicles as well as my families. They are trustworthy, quick and reliable. Take my word for it you will be you cannot go wrong!!
Bobby and his guys are the best!! They have fixed up my old car numerous times and I always trust them to do an excellent job and not over charge. Highly recommend!
Friendly but incompetent service. Put in a used gas tank. Was not told that it could be as bad as the one I had. Continued to leak. Tried to fix it. Couldn't . Said I should have gotten a new one. I wasn't told that a used one would leak too. Why would I buy a used and broken oil tank. They now said I should get a new one after I spent at least 150 for a used one. Spoke to them on Monday. Today is Wednesday and i have had no contact with them. They were recommended by my daughter. In the neighborhood and would be very convenient to use them. How can I ever use them again. I had an inspection and spent at least 400 for all services. This is ridiculous.
My experience with West Auto was, well, HORRIBLE. DON’T USE THEM. POOR QUALITY OF SERVICE. Here’s why: They were friendly and knowledgeable enough initially which is why I chose to use them for performing a 100 point inspection on my car. Well, they came back with some recommendations which I followed to be on the safe side. One such repair included replacing the passenger front CV boot and joint due to a tear in the grease sleeve. Well, it started leaking not too far into my trip I took after it was services. So I had another mechanic take a look and he said he didn’t see what had been replaced around the CV, if anything. Upon contacting West End, they had a response which made me livid with them: “Is the grease pouring out of the CV?” to which I responded no, it was a small drip. Then this guy says “Well then don’t worry about it. The car is old and how long are you going to possibly keep it for?” Ummm, ARE YOU FREAKING KIDDING ME!??!! WOW. That’s your attitude when I have an issue with your service (or lack thereof)? Awesome. But wait, it gets better – my transmission literally broke down not too far into the same trip I took immediately after the repairs/service. Once I got it repaired (in a different state) I went back to West End Auto to find out how they missed the fact that my transmission clearly was in need of a tune up and other maintenance items. Their answer? “Well, we don’t know what you did on your road trip so we’re not liable”. Ok, yes, you don’t know. However, part of a 100 point inspection INCLUDES the transmission. How the heck do you miss identifying that a transmission needs some work? Yes, it’s internal, but by checking the fluid they would have clearly seen it was in need of service at the very least. DON’T USE THEM. POOR QUALITY OF SERVICE.
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