Advance Auto Parts in
Glen Cove (NY)

Needed a new battery. got great service both on the phone and once i arrived at the store. quick installation despite a pesky cowl by a friendly tech. highly recommend this location!

I went in to Advance auto parts on Forest Ave in Glen Cove to purchase a can of Rust-oleum automotive sandable primer & filler spray paint.I was charged $17.99 with tax. In all fairness the clerk did offer a receipt but being in a rush I left without it. But, the more I thought about it the price it seemed unrealistic. So l checked my amazon app and the exact same can was $8.66 with tax (prime free shippng). I returned to the store to have the price I paid checked and it was the pice I paid. Of course with no receipt I couldn't return it so this was another life lesson learned - Auto Zone can be a real Rip-Off check those prices, get a receipt, or you'll be stuck with recourse. Bad business ---------

The customer service is bad, bought an item that they told me was the right part and it ended up being wrong, so I came back to return it unopened and for some reason the guy behind the register (the same guy that sold me the part) had an attitude just because I was returning the item that they wrongfully sold me, like it was your mistake yet you catch an attitude with me for no reason and try blaming me for getting the wrong thing when I got the exact item he told me to get, I was more than polite about it because it was obviously HIS mistake which happens but the random attitude I got back was crazy

They offered to put on the windshield wipers I bought there at no additional charge. Sweet.

The store is clean and well organized. The staff is friendly and professional. There is convenient parking.

The staff at the Glen Cove advanced auto parts is outstanding, they were extremely helpful in trying to diagnose an error code that I was receiving on my vehicle. Not only were they able to clarify my problem, but they gave me other very important information about my vehicle that I didn’t know. I will certainly be using advanced auto parts in Glen Cove for all my vehicle needs.

The great place for Auto Parts unfortunately they're just under staff and make their people work way too hard

Great location with great employees! Special shout out to Jonathan who worked so hard to help fix the issue I was having with my car!! Thank you!!

Attitude was inopropriate. Throws pen to me to sign a return reciept. My car broken down at night i needed a car battery and tools to use to swap car battery. I Returned tools nxt day different store. He asked why return? I dont need them, i said. Counter guy was annoyed for some reason. Unprofessional conduct.

What an excellent hassle free experience. I was in need of new wiper blades and Jim at Advance Auto was kind enough to search for a hard to find wiper blade and then took the time to make sure they fit and installed them. I was in and out in 10minutes. I've owned over 25cars in my lifetime and have been to dozens of auto parts stores. This was the first time a sales associate took it upon themself to find a suitable solution and ensure they fit rather than point me in the direction of an aisle and tell me what model to look for. I highly recommend this location. Excellent customer service!

Hey Jim! Remember me!? The guy you wouldn't let return the AC charge he NEVER used because "who's going to buy it like that"? I understand there was no zip tie on it holding the house together but for me this was a simple fix. For you however, it was so very difficult to comprehend. Either that or you are very stubborn and stick with your original answer of NO. Even though I explained to you countless times and it seemed like you knew I was right, but u had to carry on about how nobody is going to buy this now because a simple zip tie was missing. I imagine advance auto just throws ALL their returns away. Bc if they can't figure out how to put a zip tie on, boy, they must have real trouble if someone returns something with an open box. I was in this store for 15 minutes. Not a coworker in site. The place was so quiet, you could hear all the mice. I was looking for some help for my air conditioning, but nobody was there, not even Jim. So I figured it out, all by myself, I'll buy this one I said, as it had a tester as well. So if I didn't need the refrigerant, for my ac. I would know bc of the tester. How great this will be! So I never used the product. I just used it to test to see IF I needed the product. Big difference. But guess what Jimmy!? I got my $60 bucks back!!! 😅😭😜 I got a zip tie, placed it on the can, snipped off the excess and made it look just like new. Nobody will know, Jim, I promise! Maybe you guys should invest in some zip ties bc me and the 4 cars I have at my residence will NEVER go to advance auto again. I guess you were protecting the bottom line for this mega Corp publicy traded company worth 3.6 BILLION. Trying to rip people off in this day and age is despicable. Maybe you need to hire someone just to process returns as im sure there's much waste. So anyway, if you want terrible customer service, avoid Jimmy at all costs. He will end up costing you more in the end. Especially if there's any issue whatsoever with the part you buy. ✌️

this advanced auto parts needs employee training ASAP every time i call to place an order it feels as if they r doing me a favor not very friendly..... i get it you dont have to smile or be super nice on the phone all the time but at least lets be polite to each other you know thank you for doing business with us hope to hear from you soon

Absolutely terrible customer service, First off they tried charging me more than what the sign stated in which I informed them about, They seemed very annoyed but willingly changed it, Second off when I went to pay I asked if I can decline the amount charged because I used the wrong credit card, The guy at the register huffed and puffed and gave me a dirty look, so I just said “Never mind it’s ok don’t worry about it”

If I could give this place less then one star I would. I don't like to write these reviews in fact I could count on one hand the amount I have written. But I have had too many terrible experiences from this place. From waiting forever for someone to get behind the counter to actually having what u need. I have gone to get parts for my car and had to go back three times just for them to get it right. It's over priced and you could order the prt you need on Amazon and get it just as fast as they could for half the price. Stay away stay far away.

Bought car battery, had trouble with it after 2 months, finally tried to return it and I was 10 days after the 90-day warranty.... So essentially they sold me a battery that lasted 2 to 3 months and would not give me a refund.

Do NOT go to this location. This is by for the WORST customer service I have ever experienced which has been reported to the CEO Tom Greco. FOUR TIMES I had a person go there under my instructions on what to do for the car battery issue they were having and these were the excuses. 1. Didn't know where the battery was. 2. They did not know how to test the battery. 3. They were too busy and didn't offer to wait. I lastly deemed everyone here to be severely incompetent so I instructed to just have them look up the battery she needs and I'd install it.......AGAIN......did NOT KNOW how to look up the part in the system. This is place is a joke full of LAZY workers that will do whatever it takes to lessen their work load. I wish I was there for the battery test because I can almost guarantee that because she was a woman, they didn't even touch the battery nodes and told her "sorry not getting a reading".....ALL because if they HAD got a bad reading they would have had to work and change the battery. Good Luck when the CEO calls.

Jim helped me with my new windshield wipers. Really nice guy, great service, props to Anthony Cipriano for helping to find them. Definitely recommend these guys.

Has a lot of great products. The downside is the parts seem to ALWAYS be in the NJ stores. BUT,,,, overall u get what u need to get the job done ✔

Dont come here when they say they’re “Open”! It’s 7:55am nobody is here. Door locked. Phones just ring. Two other cars waiting in lot. Garbage truck can’t pick up dumpster cause company vehicle in way. Hire ppl willing to wake up and open the store !!Thursday 2/24/22

I cannot understand why when you give your data to their site they can bring you up on the computer but apparently they cannot figure out what you had brought. This would be helpful on returns. Pricing could be better. The best would be if they paid me to sample their wares.

Horrible horrible customer service. You order a part shipped to the store, they never call you to tell you that it's in and than when you go there to pick it up they can't find your order anywhere in their system EVEN THOUGH YOU ALREADY PAID FOR IT!!!! Will never give this store my business or send any business their way. Nobody should shop here. Save yourself the hassle and headache and go to pep boys!!!

Worst !! If I could give this store zero stars I would. Made an online purchase . I went to the store when I was notified my order was ready for pickup and the man behind the counter would not help me . He stated he was there only for customers making a purchase. He could not comprehend that I did purchase something and wanted to pick it up so I left I returned about 3hours later same guy at the counter therefore I was not serviced . I went back at the end of the day to retrieve my items purchased . I was helped however my order was never packaged so I had to wait for the man behind the counter to finish with all His customers then look around the store for my items . He was EXTREMELY slow. Will not be purchasing from this location again

Great place! I went to get a battery and they were very helpful. They told me to order it online so I can get a discount and then pick up in store. That is exactly what I did and they saved me money. Will go back there anytime. There was a great salesman behind the counter who just moved from Conn. Very helpful!

The weather is starting to get cold. My battery died I had someone at my job give me a jump bought my car to Advance Auto they tested the battery told me I needed a new one. They had someone come out and install a new one for me. They were very friendly the whole time. Easy in easy out.

Overpriced products. Not enough people working to check out customers. Only one register open. Was not thanked for my purchase. Employees was a M/B 6’2”, 300 lbs.

Everybody here was helpful I came in for windshield wipers... They tested and swapped out my battery Gave me an oil change Refilled the windshield fluid Did my brakes and change the oil All in the same day either they had nothing to do or that's how the team really works🤗

Had a problem with my car's battery and I brought the car to them to check it on busy bf wknd, the guy was very patient, tested and tried a couple of things, he advised me to drive the car a couple of days and if the problem persists they will take care of me since the battery was still under warranty, came on Monday and Steven listened patiently to my inquiries and decided that replacing the battery was the best option, very professional and attentive.