Excellent customer service, they kept me updated all the way through and coordinated with my insurance company and the car rental company, too. My car was returned to me looking like new. I'm very happy with the service and excellent body work.
Inherited a great reputation, to bad it will not take long then to ruin it! Didn’t even get past the office before it was clear I wouldn’t be getting comparable service to what was there in the past- essentially the little ceasars pizza of body shops
Tyler, Caitlyn, and John facilitated a seamless process, ensuring my comfort throughout. The customer service was exceptional, and I intend to return. They efficiently repaired my vehicle and maintained open communication. The team addressed all my inquiries and delivered outstanding results. I truly recommend this business to friends and family, as Carstar Northside in Ilion exceeded all my expectations.
I went here when my neighbor accidentally backed into my Subaru. They came highly recommended. I would recommend them to anyone who has any issues with their car. They were diligent, friendly and kept in constant conversation during an ordinarily stressful situation. Couldn’t recommend them enough. The Subaru looks amazing.
Everyone there treated me very professionally.
The only downfall isn't with them it is with the price of the rental. I was forced into a rental, due to the accident that I was totally not at fault for. Those prices were ridiculously high.
Extremely friendly and easy to work with. Professional timely and courtesy service. I was notified of my repairs every step of the way. Extremely satisfied!!!
24 chev trx took a hit pass front door dented up, they were efficient, kept me up to date as my car was being repaired. (Completely replaced door, callibrated everything back to perfection.) Hertz rental cars avail right there on site, when my car was finished, looked brand spankin' new again....I was so happy. I recommend them. If I ever need repairs going forward, they will be the go-to! (Hopefully I will not need repair again though, but if so it'll be Northside.) Professional service, great staff in terms of customer communications as well!
They were very polite in every step of handling my vehicle! Even when I had no idea how the process worked they made it very easy to understand. Honestly I really appreciate how nice the employees were and how fast everything was handled.
Fantastic customer service! Great people and they did an amazing job! My car looked brand new. They keep you updated through the whole process and make sure you are taken care of 100%.
The car was repaired both times and was very good. I only have one car so they drove over to pick me up. Thank you very much. I will tell my friends that the service and paint jobs here are great!
Excellent customer service, communication and bodywork. They work directly with the insurance company which made it so less frustrating for me. My vehicle looked brand new again. Would definitely use them again!
CARSTAR Northside Collision is a company that I highly recommend. They took all the hassle out of having to get my husbands car repaired. They are top notch. So professional and easy to work with.
We have had such a positive experience dealing with CARSTAR. They are so knowledgeable and helpful. We really appreciated their suggestions. Their work is beautiful. We can recommend them for any type of repair.
Excellent work. My big thing was that they kept us informed of the status of the car. That’s big with me. The car looks good as new and still handles great. Kudos to a great crew.
Carstar Northside serviced my Honda Civic Type R and did a wonderful job! The whole process was smooth and they repaired my vehicle in a very timely manner as well. Repairs were of a broken taillight & bumper/wheel well damage. I was very impressed how my vehicle looks original, like nothing ever happened to it!!!
Northside Collision replaced driver side rear quarter panel on my 2021 Honda Civic after I was involved in a accident. Work was performed in a timely manner, panel replacement and automotive finish was professionally done. Work was outstanding and staffing was knowledgeable.
I’ve used 3 other body shops for the same repairs or similar. Who as which have all not communicated, or done something wrong like painted the bumper wrong and so on.
These guys though…kept me update, had my truck cleaned and ready 2 days earlier than expected.
Happy and will recommend to everyone.
Drove to Johnstown to pick up my car. Estimate of repairs was timely and work was completed before schedule. Will definitely use and recommend in future if needed. Staff is knowledgeable and easy to talk to.
Well known business. Fair prices. Honest work is amazing. In a day or two, my own vehicle will be there brought back to its state of perfection. My vehicle was brought into their repair bay....and in just a couple days was returned. Fully repaired clean, buffed to like new perfection. 100% satisfaction. Owner had dealt with all insurance issues. All I had was the deductible.
Recieved an estimate from them in October 2020 after my truck was hit while it was parked. I had a check for the the estimated damage in less than a week. The check was printed in my name and Northside Collisons name. Was told, "give me a couple weeks to get the parts together". After Two months of waiting I called, and the owner said we are way behind, can't get parts, etc. Two months later I called again, and he said the same thing. Today I called(4/11/22 Ive patiently waited 6 months after the estimate) I said my name and "I've been waiting six months for you to fix my truck? Are you still behind?" The owner said "yes, I'm just finishing my lunch, I'll call you back". Amazingly he never called back, he's not a man of his word.
I have to jump through hoops now to get another estimate and a check reissued. I'm completely understanding of all the delays on parts, and labor shortages, but 6 months and then act like im bothering him? I'll never go back under any circumstances.
Consistently, Northside Collision is very professional in their work! Your car looks as if you never had an accident. The work is of such quality that you never have a problem with what they've repaired or replaced.
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