What clients say about Sacandaga Service Station in Broadalbin Township (NY)
I took my car in for NYS inspection. Quick scheduling- I got an appointment the same day. Everyone at the shop was pleasant to work with and the service was quick but thorough. Definitely earned 5 stars!
I trust all of my car services to Rodney and his staff. They always beat other prices and I trust them fully, even not really
Understanding car stuff, I feel super comfortable with what they recommend and the work they perform!
This guy has a real bad Attitude.He accuses me of giving him wrong phone #then he tried to charge me $1900 to fix my 06 truck. I brought it to another garage and they fixed it for $411
I have been having my vehicle serviced here for a couple of years now and my family also brings their vehicles here. I have had my fair share of mechanics work on my jeep and Sacandaga Service has had to sadly fix all of their shotty work! I will now only bring my jeep to them because I trust them and the work they do speaks for itself. They are quick to get the work done and the work is quality work. As a female I have never once been spoken down to or treated poorly like some other garages will do and it genuinely means a lot. I highly recommend them they are an amazing garage to work with and they have my upmost respect.
Another job done right at Sacandaga Service Station . Rodney and his crew are always on there game . They got my wife's car right in and took care of the issues . Definitely recommend them for all your automotive needs .
Rodney at Sacandaga Service Station is great to work with. He’s very thorough, doesn’t push unnecessary repairs, and always looks for ways to help you save money while keeping safety a priority. He’s also super flexible with drop-offs and has even offered a ride home when possible. Really appreciate the honest and reliable service—can’t say enough good things!
Rodney is great to do business with and has a very knowledgeable crew they figured out what was wrong with my truck and fixed me up at a very reasonable price will surely go back again and recommend him to my friends and family!
TLDR: Owner “lost his temper” on me trying to get clarity on some things and sent me off with bad breaks telling me they were just rusty.
I have been going to SSS since almost opening across 6+ cars and presently 3 going there. So I had my van towed in about a month ago. There was an issue with the oil pan, they fixed it, but then they told me I had to drive it but the inspection was overdue so I told them I do not feel comfortable driving it illegally. To which they had no answer but would call me back. They would not call me back so I’d call in the morning each day to check on the status, same thing. My Fiance got fed up watching this and got involved and suddenly they were able to give me a 10 day temp inspection tag to be able to drive it. Why they couldn’t do that the rest of the week when I asked? No clue. I was told I needed to drive it “until the light turned off” and “if the light doesn’t turn off give them a call back” the only light was the tire pressure sensor. So I waited till Rodney would be back in town because none of this made sense.
So Rodney got back, I gave him a call, and clearly there was some form of miscommunication but instead of listening to me he was being nasty to me that I wasn’t understanding him or able to comprehend when I was:
“The tire light doesn’t affect inspection. I can do the inspection regardless.”
I perfectly understood it didn’t affect the inspection. I had concerns with 1. Why *WE* were told something else because I was GENUINELY confused and 2. If I need to get the light checked otherwise I have to find a ride to and from the place because I don’t have family or friends local enough to do that on a whim and I can’t just miss work.
Over the next 5 minutes I tried to tell him I DO understand and communicate these 2 points but he just kept yelling at me. It was beyond degrading. I told him flat out “Sir. I’m not comfortable with the way you are speaking to me right now” to which I was told I was “blowing things out of proportion.” At this point I gave up and asked for a refund for the inspection they charged us for but didn’t do yet and I was told no. We spent over $1000 this visit alone. They couldn’t give $26 credit? Sure. So I told him that’s fine, money lost, we’re going to a different shop from now on and to take care, and hung up. He called back and at this point I’m crying after being berated for almost 10 minutes so I say “sir I have a communication disability, I am diagnosed autistic and I was trying to get clarity. I am communicating the best I can and the way you’re treating me is not appropriate.” to which he continued to just repeatedly yell “you’re fine!”
As you can imagine, I was not fine.
No one routine calls a business they know and trust and prepares to be yelled at. So I again, hung up.
At this point he finds my mom’s phone on file and calls her, and tells her he’s sorry he lost his temper but then started making excuses that were quite frankly not even true. He told her again I wasn’t understanding him - I was. He also implied it wasn’t his fault because he only ever works with my mom. Blatantly not true. He then tells her he’ll finish the work for just $11 more if I bring it in. It’s like a sick joke.
I’d still like to believe humans make mistakes, and that’s why originally I wasn’t going to give it an awful review. I believed they did good work on cars and we trusted them for years for a reason.
However I then brought it to a shop my Fiance trusts and found out the breaks were shot. Dangerously shot, metal on metal. Rodney’s shop told me and my mother and my Fiance that the breaks were just rusty from sitting and after some driving they would be fine. They sent me off with something that was genuinely dangerous.
This entire situation on every level is out of control. I trusted them for years and if you asked me a month ago I’d argue SSS was the best on the entire east coast. Clearly that’s not the standard they’re holding anymore though. Genuinely sad to find a different shop but no part of me feels safe continuing to use them.
Professional repair work done at a fair price. Everything that I have brought to Sacandaga Service Station has been fixed the first time and at a reasonable cost. I highly recommend Sacandaga Service Station for your automotive needs!
Brought my ram 2500 in for repairs. They treated me with respect, priced the repairs fairly and did excellent work in reasonable timeframe. I’m now trusting them with my daughters first car
They have great mechanics inside this shop and it shows.
Always fair and a great place. Hard to find honest good mechanics, but that's what u have here. Honest and stand by the work they do. Wondeful people, only place I trust my car too
Really recommend this place. They were friendly and efficient for a state safety inspection, didn't try to sell me anything unnecessary and were ready for me at my appointment time. This is the local garage that I will be visiting whenever I need service performed.
Got everything taken care of I needed taken care of at a reasonable price the first time. The second time they tried overcharging me by installing parts I didn't need and refused to do the part I need it without the extra parts being installed.
Wonderful company. Family like service. I cannot say enough about these people with phenomenal intentions & reliability. Thank you gentlemen so much for taking my car in quick & coming to pick me up when I couldn’t get back to the station before closing. Truly appreciate you all.
anyone who needs car repair done, I suggest coming here! he's a great mechanic with a great team. I recommend his work when I get the opportunity to 👍🏻
Had an appointment for a car inspection. When I got there I only had to wait a few minutes before they took the car in. Did a good job and was out of there in a reasonable amount of time.
⭐⭐⭐⭐⭐+
I was nearly stranded in Broadalbin when an unsettling noise resulted in a diagnosis of two blown rear struts and the front one starting to go. It was not safe for me to keep driving on what.were now solely springs.
Rodney made sure to get me back on the road safely, finishing right at 4 on a Friday. He was a godsend!
I included a picture of one of my impressively appalling strut. It was bad, y'all.
Good old fashioned business model. They figure out what you need and don't try to sell you any extras. The owner is friendly and personable, he even offered to pick me up when he realized I walked over to get my truck (half mile).
I would recommend this place to everyone! Very professional. Don't take advantage of women. Always does what he says. I highly recommend this place. I've had my truck repaired here at least a handful of times at this point and have always been one hundred percent satisfied with everything
Rodney has been working as our mechanic for years. He is honest, trustworthy & well-trained & certified. He doesn't try to sell you anything you don't need, and takes care of what needs the attention. I highly recommend.
Didn't have an appt but they were kind enough to fit me in quickly for a NYS inspection as I was leaving town the next day. I am always happy to support small town business...
Great place to get your car or truck fixed fast service nice people very knowledgeable head mechanic and owner very professional would recommend to anyone .
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