WARNING TO THE PUBLIC: GREG’S AUTO SALVAGE
I am writing this to warn others about my experience with Greg's Auto Salvage in Fort Covington, New York. I brought my vehicle in for an internal water pump replacement — a job that requires disassembling and reassembling critical internal engine components, including the timing chain and associated parts.
After the initial repair, I paid in full and left with the vehicle. Almost immediately, the engine light illuminated, and the car began running sluggishly. Diagnostics revealed that metal shavings were clogging the cam phase sensors — a clear sign of contamination during internal engine work.
Over the following months, I brought the vehicle back multiple times. The shop eventually admitted the issue stemmed from the original job and agreed to replace the water pump, timing chain kit, and cam phase sensors under warranty. Unfortunately, the same problems returned yet again after this so-called repair. Despite continued pleas to address the ongoing issue, we were met with resistance. The shop finally agreed to replace the cam phase sensors and WVT gears under warranty.
However, when we returned to pick up the vehicle, the owner, Greg, backtracked on his promise and demanded payment — claiming this new issue was unrelated, even though the damage clearly resulted from the original engine contamination.
Metal shavings in an engine are a serious problem and directly affect timing components,
VVT solenoids, and gears. This is not just my opinion — it's mechanical fact.
In my experience, Greg's Auto Salvage:
* Failed to complete the original repair correctly
* Introduced contamination into the engine
* Did not stand by their warranty agreements
* Provided inconsistent and contradictory explanations
I strongly advice anyone considering service at this shop to proceed with caution. I hope this helps others avoid the frustration, time, and expense I’ve endured.
Had a broken flex pipe rusted to the converter.
No shop around me was willing to fix the flex pipe without taking the converter with it.
Thats when I heard about gregs auto and they were willing to do it for a good price.
Saved me time and money, highly recommend
Had some lights come up on my dash. Called Greg's and got an appt the same day. Staff is very friendly and professional took in my vehicle and figured out the problem quickly. Pricing is fair as well as labor and the waiting area is comfortable. They explained also what the issue was which most shops don't take the time to do. This a is very good group of people and honest. I recommend their services.??
Picked up some salvage rims and tires. I got a very fair price and outstanding service, they were on time and ready when promised. Great value and friendly folks :)
Went there for exhaust fixes exhaust is fine now
But there was nothing wrong with my engine when I brought it There But now my engine is running rough and I missing bolts on the Engine stabilizer and keeps giving off An antifreeze smell so no I’m not pleased
Great Customer service from Kevin always making sure your taken care of . Gigantic personality all around a bunch of real great guys who want to help and get it done.. Def will be coming back. The atmosphere is just so great . I was having a inspection done did not even know I had a license plate bulb out well it was loose and they just fixed it and told me I said how much they said it was an easy fix not a problem it was a loose bulb. That's awesome. Hard to find that kind of honesty anywhere .. keep up the great work Kevin and Denny I appreciate you all.
Denny at Greg’s Auto saved us from putting a whole new engine into our car (as recommended from another mechanic). What we thought was going to cost us $4,000+ wound up to be the a/c pump and a sensor for under $900!!!! Now the car runs great! Customer service was top notch. Called when they said they would and explained things so we understood. Thanks a million; we will definitely have our cars towed from Plattsburgh to you again if needed!
(Huge thank you to Brian at Gallagher’s Towing for making this recommendation!)
Excellent place to go and get your vehicles fixed....great mechanics and just good people...I have been going here for a while and I continue to go back I recommend this shop to anybody ....thanks for all your hard work
Two friends and myself had just crossed the border when my motorhome started to smell like burning. We pulled over and assessed. It turned out to be a locked brake caliper. We were fortunate enough to break down just half a mile from Greg's Auto. We pulled the motorhome into the lot at Gregs with the back right brake burning up. Immediately the guys helped us out. Without having to wait a minute, two guys were pulling the back tires off to have a look. They confirmed the problem a bad caliper. Unfortunately it was late Friday and they were just about to close for the weekend. They said they would get on it first thing Monday. We modified our trip and did a tour of the area with a rental car for a few days. When Monday came around we had missed calls at 10am from Greg's saying the Motorhome is ready to go.
These guys went above and beyond to help us out. Gave us a great price on the repair. A price I though would have been for an economy car not a big Motorhome.
Very friendly service, and fair prices.
Also thanks to the local customer that went an hour plus out of his way to drive us to the closest car rental company.
Thank you north country
Ben, Leon and Kevin from Ottawa
Had problems with my rear brakes brought it in they showed me the problem fixed it at a reasonable price. Excellent customer service there was no surprises like other shops just great service and awesome mechanic.
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