Very strait forward and honest. I highly recommend these guys. I’m having trouble with my catalytic converter and they were able to address all my needs and concerns in a way that was super simple to understand. I was blown away by the hospitality, patience and professionalism. They went above and beyond in their explanations and details with everything involved, very thorough where other shops didn’t explain ANYTHING. There’s a reason these guys are rated at 4.9. It shows!
I had an unexpected nail in my tire one morning that hindered my commute. I scrambled to find a place that would see if it’s able to be patched when my coworker recommended NorthRoad. John & his team are an absolute delight & so thorough. I’m so glad they were able to help me on such short notice. It’s comforting to have a spot I trust with my car around my place of work since it’s far from home. They have a customer in me for life while I’m around here.
I walked in for inspection and was taken care of immediately. Taken my car there twice before and I have no complaints at all. Very trustworthy in my opinion.
Great service! I’ve been going to North Road Auto for at least 15 years. Very accommodating, friendly and always gives a clear explanation of service needed.
Jon and the employees at North Road Auto are always so incredibly courteous and accommodating. I popped my tire and they got me in the next day to fix everything. I also like the texting system they use. Very professional and would highly recommend
North Road Auto was recommended to my daughter by her coworkers at Marist, and I’m so glad she passed the name along to me. I brought in my Volvo for a basic oil change, tire rotation, and inspection, nothing unusual.
I had been going to another mechanic for over 10 years and even gave them a five-star review at one point. I clearly trusted them. But looking back, they should’ve told me they don’t really work on Volvos. North Road found that a seal was missing from my last oil change (done at the other place), and oil had leaked all over the undercarriage. They explained exactly what happened, showed me what they found, cleaned it up without charging me extra, and just got it done right.
They also let me know I needed a new air filter, which should’ve been replaced by Volvo when I bought the car as a certified resale, and definitely should’ve been caught during routine maintenance by the other shop.
I asked a bunch of questions, about my brakes, my tires, the oil situation, and they answered every single one clearly and patiently, without making me feel dumb for asking. Everything made sense. They were honest, thorough, and easy to work with.
John was very helpful, informative and personable. He showed me what needed to be fixed and got it done quickly, and he gave me a cool flashlight keychain!
Always a pleasure getting my vehicle serviced at North Road Auto. John and his team are very reliable, professional and always explain everything very thoroughly.
Daughter (college student) brought car in with brake issues and the North Road team gave an honest assessment, explained the options and costs and did great work to complete the work the next day. Great communication all the way through the process. This is the second time we have used them and experience has been great both times. Would highly recommend them. Fair and honest and do good work!!
Very helpful, showed me the issue and explained what the parts do. They told me to go to the dealership because they saw it was covered by my warranty instead of charging me for the part. Super kind people.
Excellent service, very prompt when i arrived to attend to my car scheduled for service , very cordial staff. A plleasure to get my car serviced from them, i highly recommend to others as well
I'm so glad I found this auto shop. They are always so professional and personal. A real hard combination to find! Jon explains everything and offers options and great advice. They are keeping my 2014 Subaru Outback running and happy.
I love north road auto. Amazing customer service, they always take care of my car issues right away and they do a very thorough job. It’s the best car place I’ve been to. Would recommend to everyone.
I have been taking my Toyota 4Runner for the last 5 years. I have always been satisfied with the service. This is the auto service place where I have been satisfied for all the repairs done on my truck. John and his crew are so professional and always accommodating. Compared to other auto service places in the area North Road Auto shop seems to have reasonable prices. At one time I had a misunderstanding with some of the work which had to be done, of which I did not agree with. John approached me and apologized, and I continued taking my truck to him regardless. I used to take my car to the dealership a little expensive in repairs and since I got to know the North Road Auto shop, I have never gone to any other car repair shops.
They have always been great here. Friendly, attentive service and effective in diagnosing and repairing my vehicles. They make recommendations and provide estimates without any obligation to move forward. They don't constantly call and email reminding you to get service done that they recommend, which is a nice change from other shops. I'd recommend North Road and have recommended it to others as they also work on a wide variety of makes and models.
Moved into the area and was looking for a local shop I can rely on for repair/maintenance of my Honda. I have found NR Auto to be responsible, fair in pricing and very open to my schedule. Don't pass them up !
North Road Auto is my preferred vehicle service provider. John and the rest of the staff are professional, with a deep expertise and the technology and equipment needed to service the most challenging of vehicle types. I always appreciate the timeliness and the thorough assessment of the vehicles condition, the repair options and turnaround time. North Road receives my strong endorsement
Excellent service! Had issues from 2 prior shops and John was excellent throughout the whole process. He was very timely and the document he sends with pictures to show what’s good with my car, what could use some attention and what needs work which is so helpful! Would absolutely recommend North Road Auto to anyone for their car needs!
I've been going to North Road Auto for years! I feel like I can trust them to be honest with me, and they are able to handle my car in a timely manner.
This time, I needed to get my car inspected. In addition to that, I knew my brakes were wearing and that I had a slow leak in my back tire. They recognized the problems, and were able to get me back on the road in a couple of days.
North Rd Auto is the best! Trustworthy and honest, excellent work and service. Lori even gave me a packet of her mixed nuts while I was waiting because I was getting hypoglycemic. Super people!!!
John was very helpful and offered a complete diagnosis of my car and what needed doing immediately vs later on. The work was done quickly, despite not having an appointment. We will be back with any future car repair needs!
After moving across the country, I feared having to find a new auto shop that would have the same kindness and service that I experienced back home, but this shop exceeded my expectations! They are very nice and honest folk who help get you what you need with reasonable pricing! They can get you in quick, work with your personal schedule, and communicate well so you don’t have to worry. Definitely recommend to anyone new in the area or folks passing by who need a fix!
1st time going here but heard good things about the shop. I have a Honda crv and when it left the shop it was driving perfect. Found my new goto mechanic shop.
Friendly, reliable, fair, and do a great job with our family cars. John and his team are great. Always happy to answer any questions, explain things well so we have a good understanding and don't try to sell you things you don't need. I would 1000% recommend them to anyone looking for a great auto shop.
I've taken my vehicles to North Road multiple times now and have been impressed every time. You can tell that they care about your vehicle, operate with integrity, and are always willing to explain in detail. I'll keep bringing my vehicles here and would recommend the same for anyone else in the area. Thank you, John and team for your great work!
I just recently bought a used car and it had some issues. I initially brought my car in for my NY safety but they found some issues with my car. Adam was amazing! He helped me figure out the best option for my vehicle and my situation. I had to replace the transmission. They did the repairs for me very quickly and my car is running great. I highly recommend giving them a chance. They are an awesome business!
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