I recently visited NAPA to inquire about my car’s brakes, and I couldn’t be happier with the service! One of the younger team (with long hair I forgot his name😭)member, in particular, was incredibly thorough—he took the time to explain everything in detail, from the wear and tear on my brakes to other key aspects of my car’s maintenance. What really impressed me was how engaged the entire team was. They didn’t just give me a quick answer; they made sure I fully understood the condition of my vehicle and what needed attention.
Their professionalism, patience, and willingness to educate me made the experience truly outstanding. It’s rare to find a team that cares this much about customer service and transparency. Thanks to all of them for their expertise and friendly approach—I’ll definitely be returning for any future car needs!
Aurelia
Arrived early Saturday morning to pick up parts I had ordered online during posted open hours and store was closed. Waited for an hour but nobody arrived to open for online posted business hours
I'm new to the area,first time customer. Very pleased, dealt with Pat at the counter.He was very friendly,helpful and knowledgeable. I recommend this NAPA to all. I will be back.
+A plus customer service. Bought brake caliper bolt kit. They deliver to my house in one hour. I ask them charge 5 dollars for delivery. But they didn’t. At the same time. I am very disappointed about autozone. I placed order for the bolt kit last night and paid online with next day shipping. When I asked autozone for tracking. But autozone say there is no my order and asked me to contact my bank to take my money back. I definitely will use Napa in the future. Thank you.
I have had problems with this place three times. Twice online there store said they had the product. Went there and they can't find it. One time I called and asked them to make sure they had the part I needed. Once I got there I had to wait ten minutes again for them to look for it and again no part. The price that is quoted online has also always been different. Every time it was more than what the website said the store would charge. Each time I'm driving 20 miles total there and back. That store is a waste of time. If I could have put no stars I would have. Catalog your store once a month. Use the four employees you have sitting around doing nothing out of 7 and update your system. This is why Napa is going the way of the dinosaurs........
Great service, very knowledgeable countermen. Always willing to make recommendations on cost saving options. Have even stayed a few minutes after closing time so I could get a half shaft to fix my car and not delay my vacation.
Horrible customer service. Doesn't offer veteran or senior discounts. With 4 workers behind the counter 3 of which were doing nothing bu having casual conversation with eachother they somehow thought it was okay to allow a 80+ yr old frail man to carry a lawn mower battery out of the store and he to his car hehad just purchased with out a discount mind you, keeping in mind this battery was not light in the slightest insead of offering help they tied a rope to the battery to make it easier to hold. Terribly disgusting behavior by these young men, will not be shopping there ever again after witnessing this.
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