What clients say about TowNater Towing LLC in Lafayetteville (NY)
These guys are about doing the job right. I got stuck in a snowbank, and the dispatcher gave me the number of another tow company that would be faster.
THANKS FOR THINKING OF PEOPLE'S WELL BEING OVER PROFIT, GUYS 👏🏾 🩵
Nate provided excellent and timely service. Fantastic cab-side manner, super sense of humor. Experienced, skillful, and made it look easy. We received excellent care, and he made a bad time (unexpected breakdown) absolutely pleasant. You can't go wrong with this company.
Broke down on the highway, they were extremely fast, knowledgeable, friendly and helpful. Clean service and ride with the driver. The small silver lining on an otherwise unpleasant experience of having your car need a tow. On top of that, it was also a AAA tow which isn't always prioritized by tow companies in my experience.
Thank you for having fast and prompt service. I broke down in downtown and AAA said that they would be there in two hours to pick up the car. They were using a company coming out of Oswego or Ithaca. Well it had been almost 5 hours and they still were not even there. I reached out and your driver, Jeff, knew exactly where I was. He gave me a 45 minute eta and was there in 30. He was amazing and very kind given the hour of the tow. He also knew exactly where I wanted to have my car towed to and said that he would get it there. Thank you for having an amazing company and amazing workers. If I ever know of anyone needing a tow truck in the area I will be sure to recommend your company.
We broke down on the side of 81 right near the mile marker post on a day with a feels like temperature of 105. I won't get into the experience with our car service. (Good Sam) But once they finally connected us to Nate at Townater Towing... our problem was solved. He called us almost immediately. He knew exactly where we were. He showed up within 15 minutes. And got us exactly where we needed to go. We are so thankful. What a great human being. Highly recommend.
Truck broke down and I called this guy and he gave me great advice to get me too a shop. He didn't make 1 cent off of me and he wasn't in a hurry . He explained the cheapest solution. Many towing companies are predators and this guy gave me great advice and saved me 200 dollars. Excellent behavior I say.
You guys saved me! I broke down coming up from Connecticut and not only did you tow me promptly and professionally, you connected me with a great mechanic. I don't know what I would have done without you!
Amazing company! I stuck deep in the mud with my Ford f250 heavy truck. These guys came out no problem and were very understanding and had all the necessary equipment to do the job safely and fast!
I called AAA for roadside service to charge my vehicle. TowNater was at my home within 20 minutes to charge battery. Nate was very friendly, helpful and knowledgeable in getting my 2024 Jeep charged and running. AAA is lucky to have him as one of their roadside service providers. Thanks Nate for you support.
The service, by Nate, was fast and professional. I thought my truck would need to be towed but Nate thought it was my battery so he first tried charging it. It worked and I was back on the road quickly. My credit card was accidentally charged twice; they took care of this quickly and with no hassle. Despite the unfortunate circumstances, it all went as well as possible. I highly recommend TowNater.
Nate was great and extremely responsive. I called him at 8 he was to my house at 8:45 and the job was done by 10 am. That includes hooking up the car and getting it to the garage. Everything about him is professional his way, his responsiveness and the way he works. Hopefully I don’t need a tow in the future but if I do, I know who I will call.
I have used Townater on many occasions on my own and through AAA and each time they go above and beyond …. I even try to request them through AAA .
On every occasion they have been so accommodating… one tow was 100 plus miles and they did the job perfectly. I def recommend them 💯!
As a business owner. I cannot say enough about these guys. They're lightning fast. Response time is none other. Their professionalism is second to none. Your vehicle is in the best hands with this crew. There is nobody else I would call. To the whole Townator team..... Five stars is not enough. Well done.
Very timely service. Was told it would be 50 minutes but the driver was there in 20 minutes. Very friendly driver named Eric. After waiting almost 9 hours for Value Auto towing it was a blessing to be connected with such a professional company and driver as TowNater Towing and Eric
1000% recommend, 5/5 stars. I was pulled over on the highway waiting for Triple A, as well as another vehicle right behind me. I had been waiting for Triple A to dispatch someone when these guys pulled up to tow the car behind me. I explained my situation and they were more than helpful and immediately called for another vehicle to come get my car and myself. The owner Nathan was very personable and helpful and drove an hour from Syracuse to my home dealership in Binghamton. They truly made a stressful situation go as smooth as possible. Thank god for nice people like Nathan and everyone else at TowNater towing!
This is our second time being towed by townator. The first time was a AAA call. They made it to me in half the time the receptionist from AAA said it would be.
The second time was last night and today when my husband hit a deer while riding his motorcycle. When I called them the next day. They were very caring and asked how he was doing and wishing him well. 5 star both times. Thank you
If you ever need a tow these guys are the people you want to get a hold of. Dont waste your time calling anyone else. Seriously they went above and beyond. They hauled my pick up and a 30 ft pontoon boat. They treated us like a vlose friend you can count on. You can have 100% trust in them when you need it most. Don't hesitate give these guys a call!
We requested as tow through Toyota and they came much earlier (which is a good thing) and got it started. They then sent a flatbed to take it to the dealership very quickly. Professional and courteous, a true pleasure to work with in an otherwise unpleasant situation. Great job!
These guys were great. My 19 yr old son's beater of a truck wouldn't start, with him stuck at a gas station. They came right out and got him dropped off in short order. Quick, friendly, and got the job done
Great guy! Very friendly and receptive to my situation. He was easy to work with and talk to and much more professional and receptive than the others. Obvious that he cares and will go above and beyond and not just take advantage of customers who need help fast. Don’t hesitate to give him a call!
The guy came very quickly when my car broke down and I was going to ask him to tow to my place so I could work on it. He was familiar with my car's make and model and recommended towing it to the dealer instead because there was a recall on it. It's a good thing I took his advice, because there was a recall and a substantial amount of repairs needed to be done. He saved me a lot of time, effort, and money.
Nate and Jeff were awesome. Not only did they arrive to help me off of the interstate quickly, they prioritized my safety. I got a quote quickly and Nate laid out some options so I could make the best choice. Never a good day when you break down, but they at least made it go smoothly!
Great service for a lockout. Friendly over the phone and willing to head right over and help me out. Other places were very short with me and lacked the customer service. Call these guys first if you have the option!
Actually met Nate after calling AAA. He came quickly and his platform truck worked beautifully. Excellent and friendly customer service - just a great, hardworking guy altogether! Highly recommend these guys!
Hands down the best towing company I have ever dealt with. They came out to tow my vehicle 98 miles using my AAA account. The gentlemen that I met were two of the nicest guys I have ever dealt with in the towing world. If I lived in their area- I would call them for any towing need. A+ reccomended. Thanks again guys for getting my vehicle back to my house safely.
Used through AAA. I had a small moving truck stuck in the mud in my yard. While trying to get it out it slid and was right next to a vent pipe sticking up out of the ground. They came quickly and were able to quickly, pleasantly, and safely get the truck out without hitting the vent pipe. I thought they were excellent!
It was a dark and stormy afternoon, but it felt like night had already arrived, and my little car was overheating, would absolutely not make it home, (1&.5 hours drive). I called and AAA got me in touch w/TowNater, and he kept me posted on when he would arrive, w/ several texts, and got there right on time! He handled my hard- to -tow Porsche with kid gloves and delivered it to the repair shop 96 miles away, on the flatbed. 5stars Nick Loan
This company was fantastic! Rescued me off the side of the highway late at night, and they were there within minutes. Rates were extremely reasonable. Definitely recommend them to anyone.
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