Great experience here. Brought my prescription in and they gave me some Ozempic. Great variety and they gave me no problem. I got the big bubble ostrich favor.
Sal and crew the greatest what a sign of professionalism and customer help alternator died 200 miles from service helped me with some tools and I replaced my alternator right there charged my battery just went over the top of every day business to make me feel like I was a family member if they treat all their customers like this they should be given a gold star for everything from Rio Rancho
When it rains, it pours, when it comes to car issues lately.
Wyatt at O'Reilly's totally saved the day for me this week!
I'd been having starting/battery issues for a few days at that point, so I went to go buy a new one.
Wyatt showed me what my options were, and after purchasing a new battery,he was a total rockstar for replacing it for me.
In a post-pandemic world,it seems like it gets harder and harder to find good or even decent customer service, so when a clerk steps up to assist a customer, and then goes above and beyond what's expected, I think it more than deserves a public acknowledgement!
Thanks again, Wyatt!
I'm a local here in town, O'Reillys is a excellent place, but I always have to think twice about coming here instead of it's competetors only because of the bad customer service and disgruntled workers. I came looking for thread sealant and they said they been working there for years and insisted to prove me wrong that they don't carry that item, when I've been buying thread sealant and many more items in that store repeatedly. Then I go to the website and I can even get the part number for that item. It seems to me I'm just not welcomed there. It's ok I'll take my business somewhere else since they can afford to lose customers even though they always seem empty every time I pass by 😏
My daughter and I came in needing the bolt to a battery terminal and washer reservoir cap because hers were missing. We were also able to find a couple of other things she needed. Christopher's customer service was awesome! We loved his sense of humor! He also went above and beyond to find the items we needed. And not to mention we didn't make it in til 8pm, when they close at 9pm. It's employees like him that give the reason we like O'Reilly's! Thanks Christopher!
Friend of mine called in to find a window regulator. The staff saved the part for us and we picked it up Wednesday morning. Upon opening the box it wasn't the style we needed so we went back and grabbed the correct one. Validated by sight. I was so impressed they had the part on site to begin with. All fixed up by mid-morning. The Manager and his staff were all very helpful and friendly.
O'Reilly and "AZ" are pretty much the same store with a different name. Ok for a chain auto parts store, staff is knowledgeable, but the parts always seem to need to be ordered...even the common parts.
Very friendly team. Gerald helped me pick out a resonator tip for my car and put it on. I’m extremely happy with the service he provided. Will most definitely shop here more.
They also have a very large selection of parts.
Chris and Greg were awesome, they were so helpful we had to get a little creative on fixing my battery problems because I took my Hyundai Santa Fe to a dealership to get my battery replaced under warranty and they managed to put the wrong size battery with loose terminals and lock up one of the adjusting bolts on the battery and lose the bolt to the clip that hold the battery in place.
Felt like I was working with some long time friends in at a home shop trying different things to ‘get er run in’
I use the ones in Alamogordo NM and Truth or Consequences NM. Both are very helpful. Sometimes Auto Zone doesn't always have what you need or can't order it. Good to have a backup.
Quality parts, people and service; they'll let you borrow that super expensive specialty tool!!! The good ole boys at O'Reilly's won't leave you hanging.
I called looking for a place we could fill up big RV tires. Although they don’t offer such a service they were so kind to send me to the right place. Being on the road requiring specialized services we often depend on gracious people. Thank you for your kindness!
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