One of the best auto parts stores I've been to. Staff is always helpful and friendly, and the hours are great. Michael goes the extra mile, like installing a new battery. Appreciate y'all!
Manager ignored me for 15 mins and when he came finally to talk to me, he took 15 seconds to tell me he couldn't help. He wasn't exactly nice about it either.
Last week my 89yo mother was having trouble with her vehicle. She lives in Los Alamos NM, a town lacking adequate/qualified repairs especially for foreign cars. She had warning lights having to do with the oil system and the closest service was over 40 miles away. She made an appointment with her service center a few days away but did not want to do something to destroy her engine.
Knowing it was oil related, she found her way into the Los Alamos, NM O’reilly’s. She received great service and assistance from a young male employee that engaged, actively listened, inspected her vehicle and oil level, and proceeded to help her and make her comfortable. Perceiving her concern and fears about the situation, the employee finished the transaction by offering to follow her home to make sure the car made it to her home. He tailed her all the way to her residence, made sure she made it to her driveway and returned to the store.
I couldn’t be more touched and appreciative. I live 15 hours away and felt helpless that I couldn’t be present. This employee went way above and beyond the definition of excellent service to the level of heroic. It may not seem a big deal but so many other things could have happened. She didn’t end up on the side of a dangerous highway in a high crime zone. I wish I knew the man’s name. I’m forever forward an O’Reilly’s customer.
Many only wish to have employees that do the right thing when nobody is watching. Few can contemplate hiring a worker who makes the community a better safer place for its most venerable members while representing their business. Most business owners wouldn’t support or contemplate allowing an act that costs the business more than the revenue gained. Big kudos to management/ownership who would create a work environment that allows this level of caring. Thank you!
Our car battery died near here and someone recommended O’Reilly auto parts in Los Alamos. We were sold a decent battery and not “upsold” the more expensive one by “Larry”. He then came out and installed the battery as well performed an alternator check. If you are in need of anything automotive and are near Los Alamos we highly recommend visiting this place and ask for Larry.
Raphael was such a great help! My battery died and it was still under warranty with the previous owner and he got it replaced for free for me in under 15 minutes! Super nice and I am very relieved about my battery! ❤️
Went to get a battery and all the employees were great and knowledgeable. Michael was very patient and helpful with installing the battery in my car. The community is blessed to have O'Reilly
I genuinely used to love this store and the employees for all of my auto parts and service needs, and it has absolutely been my preferred location for the last four years or so while I fix and maintain older vehicles. However, in recent months I have never felt more unwelcome as a customer. There's a bit of a culture of giving customers a "hard time" with jokes, which is fine, but some employees now take it too far without actually being helpful.
In my last visit, while replacing a crank case breather assembly, I had to make a few separate small purchases while I was confirming hose diameter and clamp sizes, and then again for an elbow fitting when I saw that my installation put pressure on the resonator when the hood closed. In this process, I received multiple unkind comments about my personal finance management, several threats to refuse service to me "to protect my wallet", and it was made clear to me that my entering the store three times within an hour or so was an undue burden on the employee, with many statements that I was clearly inept at this fix for having to keep returning and would be further unwelcome from doing so. This is despite being told in somewhat vulgar and in no uncertain terms that there was zero concern for what I did with the equipment upon purchase. To be clear, I do not feel that I'm in danger of bankrupting myself with the purchase of a three dollar pack of hose clamps.
Many of my recent visits and interactions with this employee have felt equally hostile, and I feel that I now have to find a new parts store for my needs.
Extraordinary customer service! Michael was especially kind to help me with a low tire and did a little education with me before I headed out on my 8 hour trip back home. He truly went the extra mile, thank you sir 😊
November 2024. Needed a new car battery, quick. O’Reilly’s auto parts in Los Alamos, New Mexico was open after 5 PM. I bought the battery online, and Tino at the local store had it ready in 20 minutes. Good service.
When I need things for my car I go to O'Reillys. This is the place in town if you need some help, some support, or even impromptu counseling during a mid-repair breakdown. Heck, I get great life advice here.
This isn't a typical O'Rileys. It's a community shop. Don't think twice about buying here. Tools are all quality and they have a great selection for whatever you need to get done.
Would give NO star if I could I helped a lady and her daughter who had a bad brand new battery from this so called auto store no employees were willing to help this poor lady I took the battery out for her while they were all standing around with a company vehicle that’s for commercial accounts only ( maybe 1 account In all of Los Alamos ) told her to figure it out take the battery out and bring it in next time she will go to Auto Zone where the employees actually no what their doing and care about customers don’t buy batteries at this place go to auto zone
I really buy a lot of auto parts, I was in here this evening and both of the employees were definitely the most polite and helpful auto parts store employees I have encountered. Bravo.
We are "Grandparents At Large-Going where the kids are!"; winters in NM....summers in MN. Guess what....I have an O'Reilly's in each location! I always shop both stores when I'm in the specific area. A knowledgeable and friendly staff in each location equals a pleasant shopping experience all around!
Michael saved my day, I'm new in town, and after coming in on a jumped, dying battery, he swapped a new one in (no easy task) and got me rlling. Great guy, great service
Been to the Los Alamos o'Reilly three times so far, and they are great! Friendly service, clean store, decent prices, AND they'll help put on (some of) what you need help with (i.e. wiper blades...). Even in the blustery, blizzard-like wind and cold today, they put my blades on for me! Thank you!
They have what I need when I go in but it is clear that the staff is obviously not too knowledgeable about cars, at least the times I have been in there. I'm sure there has to be a couple of car gurus who work here but I've never met them.
Welcome to the neighborhood O'Reillys, already good experiences with this place. Neil thanks so much for all your help with the radiator clamps on the Lexus. I had a screaming 2 year old in the car and you helped me get my ride Rollin again. That's the kind of service you need in a small town. Give this dude a raise already.
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