Downs Towing & Recovery LLC in
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Address:26520 US-70, Ruidoso Downs, NM, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Towing service
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Website:
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Zip Code:88346
Working Time and Location
What clients say about Downs Towing & Recovery LLC in Ruidoso Downs (NM)
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They broke all my back suspension while they where puting it of the back of the tow truck they damage all my bumper they left if worst
Nov 01, 2025 -
Not a good place to deal with. My truck was totaled in an accident, my only day off is Sunday. Left work early and could not get into my truck for my work supplies I needed. Got H and H to come get it. The guy on the phone gave me the wrong email and then was rude about it. Paid for the towing and storage but wasn't going to release it. Henry was able to get it. If your vehicle is towed to their lot, get it out fast
May 31, 2025 -
Quick to respond during a disaster with a heavy duty. Great guy, I highly recommend!
Jul 28, 2024 -
Again, the circumstances were mot tour average tow. They did tow me quite safely for a good 40 miles.
Feb 08, 2024 -
On my weekly hike excursion my old Bronco broke down. Once I realized I couldn’t fix it on site my insurance company got ahold of these guys. Ash was the driver who rescued my ol girl and it wasn’t an easy place to load it up at that. One of my best experiences when it comes to the nightmare of breaking down off road. Ash was very professional and it was relatively fast. Thanks Down Towing! 5 stars
Sep 09, 2023 -
I can't give it 5 stars because when I called for service several times, I couldn't get anyone to answer, and I even left a message, but I still didn't get a call back,so I'm rating this just off not being able to get help when needed
Aug 23, 2023 -
They are very friendly but they are very expensive not they're charging 10 $ per mile.
Jul 01, 2023 -
Told the person driving the tow truck. That the gear doesn’t work. He still tried it and broke my gear stick.
Jun 10, 2023 -
Great recovery service. Road was a bit too muddy to proceed. Got winched out and back to paved roadway.
Jul 16, 2022 -
GREAT CUSTOMER SERVICE! Dusty went above and beyond. My Brother(14) and Sister(6) and I were in an accident, rear ended by a Semi. Adrian and Brandon towed our vehicle and then Dusty met us at the yard at 8:00 pm the next night to allow us to get our belongings and assess damage. Great company! Thank you!!
Jul 11, 2022 -
This morning, our SUV got stuck in the snow on a steep road. We were scared the car was going to slip down the road and be damaged or goodness forbid damage someone else’s property or worse. We called Down Towing and Adrian and his son came out quickly. We couldn’t believe when we had heard he had been out since 2:00 AM helping folks like ourselves, because of how professional and friendly they were. He was able to get the vehicle unstuck and moved back into the driveway until the ice had melted enough. They even picked up some extra shovels we had and helped clear some snow in the driveway. We are very thankful for them as they single-handedly turned a very stressful experience for us into a positive one.
Jan 03, 2022 -
Impounded my vehicle because of an illegal traffic stop by downs police... Not their fault well they lost my keys and refuse to pay to replace them my keys cost 300 bucks.. when we asked to talk to them they banned us and said they would call the cops of we came back...
Nov 02, 2021 -
Unfortunately, we locked our keys in our truck over a holiday weekend. They responded quickly and got us back into holiday mode quickly! Thank you!
Sep 26, 2021 -
I was pulled over by Ruidoso and Ruidoso Downs cops. For what they said no registration, what was a lie. My drivers license was expired. They wanted my truck towed that was on private property. The little tow truck driver came out. The cops made me walk and would not let me in my truck to get my money or belongs. I had 280$ in my truck that I was going to use to get my truck out . when I went to get my truck the money was gone. There is a lot more to say.
Aug 14, 2021 -
Weather it was to generally need there help to tow a car or it was due to me being pulled over and unfortunately having to go to jail due to warrant! Doesn’t matter! You guys loaded my $80.000 dollar car and completely TRASHED IT!!!! I don’t not and will not EVER recommend this company if your trying to get help towing a car! Already had enough to worry about and the last thing I wanted was to see my roush mustang completely trashed !!! And! A few things were stolen out of our car during the stay! You guys are a business and this wasn’t a way to handle clients at all regardless of the situation!
Jun 08, 2021 -
The guys drove my 80,000 roush up on the truck ripped the bottom of my bumper completely off I didn’t have time to look at it them but I did tell them I was gonna be looking at my car when I got home the guy there then said well we have insurance so if anything is wrong they will cover it I call and notify them and all they can say is it was there fault it must of been mine which is bull shot cause I just got it out the shop the day before and went on the cruise to a photo shoot I then call back to G.T. the owners name and number I I can discuss these issue with him and the employee is withholding all the information do not use these people they will mess your stuff up !!! Very very unprofessional business . This won’t be the end of it guaranteed !!
Jun 08, 2021 -
they were really super nice guys and considerate of my feelings of what happend still working on it guys god bless
Apr 07, 2021 -
Called downs towing cause my truck got stuck at bottle house cabins. They came out and got me unstuck in 10 minutes. I am from out of town and they were very professional and friendly. Recommend them 10/10
Jan 13, 2021 -
Quick and friendly. They are very cautious when hooking up to your vehicle, and have great prices.
Oct 15, 2020 -
Kenny from Arrow towing was an amazing help to us in our time of need. Courteous, helpful & most of all, understanding. Very professional & prompt. I highly recommend his services. Plus we feel we made a friend in the process . Ty again for all your assistance in the matter.
Sep 13, 2020 -
The worst customer service ever. The little kid attending customers was rude and unprofessional. When I got my vehicle back it was scratched up and it was not like that befor it they got their hands on it. Who ever owns this buisness needs some professional staff or a lesson on customer service. Absolutely mind blown about the prik in the front just absurd how to people treat others.
Jan 13, 2020 -
Haven't gotten a tow from them yet but when I called I talked to Brandon and he was very helpful this far
Oct 03, 2019 -
Yesterday my emergency brake failed and my car went over an embankment. It was a lot of rocks and brush and the car was about to tip over. Tony and Brandon came out and were very careful. My car suffered very little damage, I can't enough about their skill.
Sep 19, 2019 -
Absolutely amazing quality service. These guys have been nothing but helpful and kind. People have to understand this is a business that costs a lot to operate and you do get what you pay for.
Apr 03, 2019 -
Being from out of town, flat tire late night, these guys came through for us!, class act all of the way, would recommend to any and all!
Apr 29, 2018 -
Not allow husband to retrieve his work items from my car before it was even towed. . He needs for his job. To keep from losing his job
Jan 11, 2018 -
Get what you pay for...when your in situation, ask a tow truck driver. I assure you his advice is "Priceless."
Dec 07, 2017 -
I will never ever use them again. A friend and I got stuck about a half a mile from Walmart on a dead end road. We where stuck on the ice. It took him 30 seconds to get us going. The bill was 145.00. Really? Do not use them, they will rob you blind.
Jan 21, 2016
Want to sell your car?
We will buy your car in any condition:
- Blown Engine
- Burned
- Damaged
- Flooded
- Non Running
- Old
- Salvage
- Scrap
- Totaled
- Used
- Wrecked