Not a good place to deal with. My truck was totaled in an accident, my only day off is Sunday. Left work early and could not get into my truck for my work supplies I needed. Got H and H to come get it. The guy on the phone gave me the wrong email and then was rude about it. Paid for the towing and storage but wasn't going to release it. Henry was able to get it.
If your vehicle is towed to their lot, get it out fast
On my weekly hike excursion my old Bronco broke down. Once I realized I couldn’t fix it on site my insurance company got ahold of these guys. Ash was the driver who rescued my ol girl and it wasn’t an easy place to load it up at that. One of my best experiences when it comes to the nightmare of breaking down off road. Ash was very professional and it was relatively fast. Thanks Down Towing! 5 stars
I can't give it 5 stars because when I called for service several times, I couldn't get anyone to answer, and I even left a message, but I still didn't get a call back,so I'm rating this just off not being able to get help when needed
GREAT CUSTOMER SERVICE! Dusty went above and beyond. My Brother(14) and Sister(6) and I were in an accident, rear ended by a Semi. Adrian and Brandon towed our vehicle and then Dusty met us at the yard at 8:00 pm the next night to allow us to get our belongings and assess damage. Great company! Thank you!!
This morning, our SUV got stuck in the snow on a steep road. We were scared the car was going to slip down the road and be damaged or goodness forbid damage someone else’s property or worse. We called Down Towing and Adrian and his son came out quickly. We couldn’t believe when we had heard he had been out since 2:00 AM helping folks like ourselves, because of how professional and friendly they were. He was able to get the vehicle unstuck and moved back into the driveway until the ice had melted enough. They even picked up some extra shovels we had and helped clear some snow in the driveway. We are very thankful for them as they single-handedly turned a very stressful experience for us into a positive one.
Impounded my vehicle because of an illegal traffic stop by downs police... Not their fault well they lost my keys and refuse to pay to replace them my keys cost 300 bucks.. when we asked to talk to them they banned us and said they would call the cops of we came back...
I was pulled over by Ruidoso and Ruidoso Downs cops. For what they said no registration, what was a lie. My drivers license was expired. They wanted my truck towed that was on private property. The little tow truck driver came out. The cops made me walk and would not let me in my truck to get my money or belongs. I had 280$ in my truck that I was going to use to get my truck out . when I went to get my truck the money was gone. There is a lot more to say.
Weather it was to generally need there help to tow a car or it was due to me being pulled over and unfortunately having to go to jail due to warrant! Doesn’t matter! You guys loaded my $80.000 dollar car and completely TRASHED IT!!!! I don’t not and will not EVER recommend this company if your trying to get help towing a car! Already had enough to worry about and the last thing I wanted was to see my roush mustang completely trashed !!! And! A few things were stolen out of our car during the stay! You guys are a business and this wasn’t a way to handle clients at all regardless of the situation!
The guys drove my 80,000 roush up on the truck ripped the bottom of my bumper completely off I didn’t have time to look at it them but I did tell them I was gonna be looking at my car when I got home the guy there then said well we have insurance so if anything is wrong they will cover it I call and notify them and all they can say is it was there fault it must of been mine which is bull shot cause I just got it out the shop the day before and went on the cruise to a photo shoot I then call back to G.T. the owners name and number I I can discuss these issue with him and the employee is withholding all the information do not use these people they will mess your stuff up !!! Very very unprofessional business . This won’t be the end of it guaranteed !!
Called downs towing cause my truck got stuck at bottle house cabins. They came out and got me unstuck in 10 minutes. I am from out of town and they were very professional and friendly. Recommend them 10/10
Kenny from Arrow towing was an amazing help to us in our time of need. Courteous, helpful & most of all, understanding. Very professional & prompt. I highly recommend his services. Plus we feel we made a friend in the process . Ty again for all your assistance in the matter.
The worst customer service ever. The little kid attending customers was rude and unprofessional. When I got my vehicle back it was scratched up and it was not like that befor it they got their hands on it. Who ever owns this buisness needs some professional staff or a lesson on customer service. Absolutely mind blown about the prik in the front just absurd how to people treat others.
Yesterday my emergency brake failed and my car went over an embankment. It was a lot of rocks and brush and the car was about to tip over. Tony and Brandon came out and were very careful. My car suffered very little damage, I can't enough about their skill.
Absolutely amazing quality service. These guys have been nothing but helpful and kind. People have to understand this is a business that costs a lot to operate and you do get what you pay for.
I will never ever use them again. A friend and I got stuck about a half a mile from Walmart on a dead end road. We where stuck on the ice. It took him 30 seconds to get us going. The bill was 145.00. Really? Do not use them, they will rob you blind.
