What clients say about Old West Wrecker Service in Milan (NM)
I am super impressed with this company, especially employee Caleb. He towed my bus from US40 at exit 126 to Milan. Their tow prices are absolutely the best in the area. They will be looking at my bus tomorrow to determine what’s wrong with it. I’m certain I’ll be able to leave another 5 star review for them. CMM/Indiana traveler.
Very professional tow truck drivers. I was stranded in the middle of the night with my two daughters in the cold. The driver advised us to sit inside the warm tow truck while he loaded the car. The next day Crystal was very respectful and friendly in her assistance. Old West will Always have my business in the future. I will Highly recommend their towing services. Jessica Torrez & Girls
My dad’s car broke down recently and was towed to their yard. Instead of making life harder, they helped us with the fees we needed to get my dad’s car back. Usually towing yards cost an arm and a leg to get your vehicle back but Crystal was very nice and worked with us like a friend instead of a debt collector. Highly recommend their services to anybody in area that’s in need.
Had an issue with a vehicle that was inoperable. Jerome and his team did a wonderful job getting us to a safe place and dealing with our issues promptly and professionally! Would highly recommend utilizing this outfit for any of your towing needs!!
Best wrecking service in town hands down!! Low prices, fast service, and always professional!! Any time you're in need they are fast to respond and arrive on scene fully equipped for any situation. My hats' off for the service I've recieved (numerous times) and highly recommend Old West to anybody out there in need of assistance with getting you back on the road!!
I’ve had two breakdowns with two different vehicles in the past few years and have always felt confident in calling old west for their service! They’re timely and reliable, haven’t had a bad experience and will continue to call them because I trust their service! Thank you for your help!
This company is a monopoly in the area. They charge outrageous fees because they know there’s no competition. Absolutely unfair and unethical. Do not recommend them.
Total rip-off. They charged me over $1,000 for a simple tow across town. No explanation, no breakdown — just a flat insane fee. Definitely taking advantage of people in bad situations.
Also they stole my cargo and were hosting it while my company was trying to pay them.
Absolutely unacceptable and unprofessional experience.
This towing/wrecking company quoted me $1,200 for trailer reloading. The cargo was 8 pallets, several boxes, totaling around 6,700 lbs. After the job was done and I told them I would send payment within an hour, a rude woman began calling me aggressively, threatening to impound my load in their yard unless I sent the money within 5 minutes.
My driver was still on-site and assured them that payment would be made shortly. Despite this, two men wearing masks showed up, stole one pallet from my trailer, and took it to their towing yard. They then demanded an extra $120 ransom to return it.
This is nothing short of extortion. These people operate like a gang, not a legitimate business. Their behavior was threatening, disrespectful, and outright criminal.
I strongly advise everyone to stay away from this company. They are dishonest, aggressive, and dangerous to deal with.
This family are good people with awesome prices wouldn't want my car picked up or towed away anywhere else thanks George Sr, Jr and Kendra for answering my call.
Phenomenal experience! Jerome was awesome to work with! Very down to earth and easy to deal with! Fast and efficient, and they didn’t gouge me or take advantage of my situation! I will use them for my towing needs and highly recommend them to others! Thanks Jerome!
I am originally from Colorado but moved here recently. I had to take a greyhound bus to get from Grants to Colorado to get a uhaul. It required me to park SOMEWHERE!! Naturally, I parked on the SIDE of the chevron gas station with no tow signs, where the greyhound stops through. It was a 14 day trip. When I came back from Colorado in the uhaul my car was gone!!! I was told by chevron that they towed it two days prior, however every tow place stated they did not have it. There was no paperwork, my car was GONE! I PHYSICALLY had to go to the police station and report my car stolen. It was found by a officer at this location. They illegally managed to get my car towed from a spot that had no tow signs, they were able to get my car towed by a company that doesn't technically "do" towing from what I gathered from the company name, and I had to pay for it. I had 150 bucks to hold me over and 140 bucks had to go to this company, ad now I haven't eaten in almost a week. I don't care how small a town is, that was illegal. My car was stolen and I had to pay CASH to get it back. WELCOME TO GRANTS/MILAN!
I live maybe 4 miles from their business or less and they want $150 to change a flat tire. Ridiculous! So my tire remains flat until I find someone more decent to change the tire. I have a pick up truck, not a semi.
Called them they said four plus hours to show up! Waited a coupla hrs for a update no response to calls or messages! Thanks for NOTHING! Guaranteed I wont EVER CALL YOU OR REFER Y,all to ANY
Our truck had broken water pump and shredded belt in May and we costed into Lagua, which was closed due to covid, but the gas station was open until dusk and it was late in the day! We call our insurance which included a towing service. The service could not help us, but could get our truck in several hours and take it to ABQ, the opposite of where we were heading! So, we called Old West Towing and they took care of everything. They towed the truck and trailer and even took us to a hotel in Grants! The truck was fixed before noon the next day. They priced the tow, parts and labor very fairly and did not charge any extra. They were very personable, professional and had the expertise to fix the problem, which has turned out to be a recall!
I got hopelessly stuck in the mud road between El Malpais National Monument and Pie Town, and these guys came and pulled me out! I don't know what I would have done without them. Cordial, punctual service and they were so professional throughout. They even pulled me to the nearest road. While I don't recommend driving that road if it has at all rained if you have less than a 4x4, I do recommend calling these guys if you ever get stuck!
This was my saving grace! If it had not been for this family owned company I would still be walking. Not only did they pick me up they took me to a hotel. His wife took me in her own car to run around and get things done. Then they cut me a deal on the price. If all company's could be do nice the world would be a better place.
This morning, 1-13-2019 at 8 a.m. my daughter hit black ice in Pueblo Acoma, NM on I-40. After hitting guardrails, etc. she was spun into oncoming traffic on the opposite side of I-40. Her pick up truck was disabled. No one would help her. She sat in her truck for 3 hours. We called our AAA membership for help. AAA sent no driver. The police didn't come. The temps were in the 20's. A driver with the Old West Wrecker Service was on I-40 and just happened to come upon her and her disabled truck. Seeing her distress and out of the kindness of his heart and wanting to help another human being, he stopped and asked her if she needed help. He towed her truck which had her 2 dogs in it and her to a dog friendly hotel. I am beyond grateful for this Good Samaritan. Thank you so much to the driver and Old West Wrecker Service for helping my daughter.
My friend’s daughter is currently stuck after hitting black ice and ending up in the snowy median. An Old West tow truck stopped out of kindness. He was not called. He saw someone in danger and stopped to take care of another human being. THAT is humanity, not to mention fabulous business. When a business treats others in such a kind manner, it certainly catches attention. Clearly, I would use and recommend this wonderful service. It is obvious that their mission is to help people. Thank you, Old West!!
Very friendly and fast service! Our experience with Old west was very pleasing. The worker was fast and professional. Would definitely recommend them as well as use their services again!
