What clients say about Route 66 Towing in Grants (NM)
Lawrence is THE BEST!! We got stranded in Grants on our way though from Mn. He fixed our issues and got us back on the road. Felt so safe and cared for. Beyond grateful for his kindness and knowledge.
We popped a tire and Lawrence was an absolute god send. I recommend this towing service all the way. He made sure we got to our hotel and even got us connected to a tire shop. I can't even explain how this all was a huge blessing to something so stressful. Thank you! 🤟🙏
Called for a tow and was quickly told no can't help me. Was needing an rv towed. On google their photos shows that they are definitely capable of towing a mid size rv. The woman was very rude and wouldn't even entertain the idea of helping. Could not even give me a reason why other than saying can't help you.
I am 65 years old.. I called and talked to this very rude woman that told me I would have to walk down 53 to find a mile marker. I told her we were 5 .3 miles from them coming into town. She said I NEED A MILE MARKER I walked as far as I could. I called her back after 30 minutes and she just said We don’t have a truck anyway
Amazing 24/7 service. The receptionist was extremely helpful(even with being called at 3 am). The receptionist provided an eta for a driver to pick my truck up and he was there 10 mins earlier than anticipated. Extremely grateful 🙏
While Route 66 did not personally give us this service (as we were told they do not do mountain rescues) we are incredibly thankful for the kind receptionist who helped my family and I get rescued from being stuck in the mountains. My family (including our daughter and dogs) were trapped in thick snow and they were able to find someone personally who was willing to get us out (during sunset hours mind you because everyone else told us no all day long).
I called on a Friday and ask if they were open on Sundays cuz that's when I could come pick up my vehicle talked to a lady named Michelle I get here Sunday morning at 9:08 am and there not open I call the number and i get told there closed on weekends
If you are looking for the most unprofessional towing company in New Mexico you have found the place! Duane and Tasha are absolutely horrid. Worst people I have ever talked to, I really hope they get shut down from how many people they have left stranded and screwed over due to their inability to be a basic human. It astonishes me that they are still in business with how many bad reviews and bad service they give! If you are in need of towing call central auto towing & salvage! They are right next door and a whole lot more helpful. Amber and Robert treated me kindly and with respect, I promise you will not regret choosing Central Auto Towing over this place!
Very unprofessional and very rude. Cancel my service twice. Refused to come out and give us a tow. Said they didn’t care if we were stuck in anywhere again very rude and very unprofessional. I will never use this company and you should not either.
The people that work for this company were incredibly rude, hostile and unprofessional. There were several people on behalf of roadside assistance and my insurance company who were shocked at how unprofessional their staff was. I really hope management would consider training better and I will refuse to business with them again.
These people were quick, friendly, and just genuine in their worry about my girlfriend and 2 dogs, including myself's being on the side of the highway out of gas. FYI, I missed a turn and added 30 miles to our trip, which is why we were out of gas. If you find yourself broke down in the Grants/Milan area, save time and call these guys up or you're going to pay WAY too much. Thanks homie, we made our meeting, and safely to ABQ.
Route 66 Towing is excellent. I was stuck out in Grants NM and they got me out of there. The driver gave me some really good advice on what to do concerning my situation and offered to help the next day if needed. I absolutely recommend them.
Dwayne came out and hooked me up and got me safely to a shop. He was polite, professional and punctual. He even waited 20 extra minutes while my friend came and snagged my trailer. I would highly recommend them!
Thank you Dwayne & Route 66!!!
These folks are absolute rockstars. Received a quick pick-up while traveling thru town on I-40 after 10pm on a Friday evening, and they were able to drop it off at the Firestone in Albuquerque with no issues at all! Super professional. Thank you!!!
They don't deserve 1 star. My AAA called them for me they showed up 4 hours later and when I asked what the hold up was , the driver started yelling at me and left me stranded on the side of the I-40 with a blown out tire with no spare and just took off. I was in a very dangerous situation with semi trucks passing by close to my vehicle as there wasn't much room on the shoulder and they could care less. BBB and AAA have filed a complaint.
Jared and Jeff were amazing in my time of need. I got a flat tire on I-40 while on a long road trip. They picked me up under the estimated time, were so kind and helped me get to a tire shop in time to have it replaced before they closed. Thank you so much, Jared. You helped to turn a tough situation into a much better one. Much gratitude for you.
The best towing ever! The lady that answered the phone was extremely helpful we had a blow out on 1-40. She made sure the tow truck was able to help the family get car towed and the family to a safe place. The driver Jared was extremely courteous and helpful to make sure that we got suburban to the repair shop and made sure we were taken care of. Hope never to need to be towed again but if I do I will be using route 66 and asking for Jared
The little girl that answers the phone is beyond unprofessional! I wish I could give this tow company zero stars! She gave false information, no receipt and will not spend 1 second to get a receipt to me! Simple booking is not a concern of hers. She gives major attitude on the phone when asked to produce said receipt! No regard for customer service what so ever!
Avoid this tow company at all cost!
The lady that answers the phones needs a serious attitude adjustment. She was NY very nice or helpful. When asked to speak to a manager or her boss she refused. When asked what her name was, she said it wasnt important.
Charged what they Quoted. Friendly driver. Professional job done. Best tow place in the area!!!
We had issues with Chavez tow company being dishonest and lying about rates. Do not use Chavez Tow Conpany unless you like shady people.
We had our vehicle towed by Jared, excellent mechanic and tow driver. Took excellent care of the vehicle and very friendly and informative. When we got to the yard with our truck and RV, we also met the owner Dewayne, who was also awesome. They were very accommodating in helping out with our situation with the truck and RV. I would highly recommend this company for any towing needs.
These guys towed my camper van a very long way and late at night. They are life savers!!! The driver was professional and courteous. I went from a high risk situation to experiencing genuine care and concern for my well being in a multilayered dangerous life threatening Situation. Forever grateful! I cannot find satiable words to recommend this family based team enough!!! 🙏🙏🙏🙏🙏
Can't say enough for them driver was courteous and very helpful I felt very well taking care of and would call them again if I ever needed a tow in that area.
Had a tire blow on I -40 and no good spare. Had to be towed from Middle of Nowhere 90 miles back to Albuquerque before tire shop closed. Very professional job. Couldn't ask for a better driver. Took a lot of stress off the three of us. Thank You Again!
I broke down in the middle of nowhere east of Albuquerque. I called AAA and Jerrod showed up within the hour and took care of me and my truck all the way to Santa Fe. He was polite, friendly and a cool guy all around. Thank you very much! I really appreciated the time he took to get me where I needed to be to take care of things.
I had the misfortune to have my Harley Davidson sportser stolen, well at least attempt was made to steal it. These guys were called to retrieve it by local law enforcement, I had to go for it and pay the 135.00 $$. They helped me load it in my jeep to bring home(laughing, and good humored ridicule aside), they were great and extra helpful.
