What clients say about Charlie's Fleet Services in Tijeras (NM)
Charlie's Fleet Service is an outstanding, reliable choice for anyone in the East Mountains/Edgewood region. The team, led by Mike, operates with impressive efficiency, ensuring a quick and accurate diagnosis for all automotive concerns. What truly sets them apart is their customer first approach: they present clear, multi tiered options for repairs and parts, directly addressing budget constraints. Their expertise is invaluable in helping me keep my older vehicles operational and on the road at a highly competitive and affordable rate. Beyond the excellent service, there is a wonderful sense of community, reflected by the shop's namesake, Charlie, who is a genuinely friendly and down to earth individual. After several years as a customer, Charlie's Fleet Service has earned my highest recommendation and long term business.
Charlies has bailed us out a few times. We've got a 20+year old Subaru that an oil change at a Walmart left us without a transmission as they emptied it during the oil change but never told us and didn't refill it... so stranded on the 40 with a dead transmission Charlies towed us to their spot and spent weeks hunting down a transmission that would work for our ooooold car. They found one and installed it. We paid headed home and turned out it wasn't a fully working transmission so back we went. They pulled it, hunted down another one and replaced it no charge.
Now we take our cars there for everything, including oil changes. It's more expensive but they also look through the car, let me know if something is going to need replaced soon and even found a rusted out part in my wheel that would have been a horrible accident had it not been replaced.
They also have helped me find parts for better prices than I could that I replaced myself so even when it's just to help they helped!
So Far this Place has been AWESOME!!!!!
I Blew the Transmission on my F350 on the Interstate and stopped by these guys Fence
I think the Gentleman who came to the fence is named John and he was Very Nice and Kind!!!!!!
The next day Michael called and was Just as Kind and Helpful!!!!!!
I will follow up when my Truck is Repaired but So Far I would DEFINITELY Recommend this SHOP to ALL!!!!!
I advice no one to go to this shop.these mechanics do a lousy job.not only the mechanic but Mike is a very disrespectful person that talks over you while your talking.also Charles auto should be closed down and no longer work on any vehicle they don't fix the issue properly as a mechanic should.i will never ever take my vehicle to Charley's auto and I will let all my family and friend no not to take there vehicles there.these place will over charge you.
I came in on my way across country.
They were so kind.
Got me all fixed up and back on the road in 2 hours.
Even hooked my trailer back up and pointed me out to the road.
Such courtesy.
Michael is really nice. Once the parts came in, him and T had me sorted out and emissions ready in a day! Very transparent about pricing - what I was quoted was what I paid.
I was contacted by Michael who was courteous and professional in wanting to make right "a bad experience" I had with Charlie's in the past. After agreeing to a "second chance opportunity " I brought my 2008 Ford 250 in to have a check engine light scanned. I was pleasantly surprised that mechanic "T" diagnosed the problem while I waited. It was a glowplug that needed replacing. The suggestion was made to replace all 8 which was good advice as they were all original. The repair was made in a timely manner and I had my truck back the next day! Thank you Charlie's! Job well done! Note: I asked for a photo of the old glow plugs which Michael sent right away...this being my first diesel truck I had no idea what they looked like:) Again great Job!
We were in town for the night and took our jeep in for some rattling noises. They were able to see us in a timely manner! They were honest. It ended up not being anything mechanical and they tied down the rattling, took it for a drive to make sure it was taken care of and gave us a few things that may need some work down the line. We appreciated their thoroughness, knowledge and honesty! Highly recommend if you’re in the area!
Came in to replace a blown out fuel pump on my RV and the part wouldn't be in until the following Monday. They allowed me shoreline hook-up and storage of the RV on site at no extra charge since my generator was also out. They were extremely sincere and caring and the shop employees were a blast to chat with during the repair process. They worked quick and very efficiently. Will absolutely hit them up next time I pass through New Mexico in the future. These guys know their stuff!
Jake was extremely helpful, honest and professional. He helped me and my family out when I was in a bind. If I didn't live 1700 miles away, I would use him for all my vehicles and equipment. I can not say enough good things about him and Charlie's Fleet Service!
Jake and his team have been servicing all of our vehicles for two years and they do great work at reasonable prices. I highly recommend Charlie's Fleet Service!!
Lost a wheel bearing around midnight the other night on our way home to Oklahoma. Searched the area and found the shop with the best reviews and Charlies was it. Had the truck towed off the highway to the shop and slept in it till the shop opened at 8 am. Talked to Jake, told him what our problem was. Rather than change just the one I asked that they change them both. They also went thru the truck and greased, lubed and looked over everything. Had us back on the road in a couple hours! Professional! Prompt! And sensitive to our situation being stranded. Couldn't ask for a better breakdown experience.
Broke down on the interstate, not quite positive what the trouble was but they were confident on the phone with my lamens terms of an explanation. The mechanic showed up with parts in hand and got us back on the road in no time, he knew what he was doing, no monkeying around. If you want quality work, and to not have to worry, these are the guys to call. They are friendly, reasonable and patient, they know their stuff and were very professional.
I have to leave this review cause this place saved my family and me! We are driving across country from California to Oklahoma and broke down a few miles from Charlie's, not a good day. I called a few places and was told by a few people where i was that Charlie's was the best so we contacted them. They had a tow truck to us within an hour and was able to get my whole family safe and out of the snow, they even drove us, our dog and our bags to our hotel! They've stayed in contact with me and they are DEFINITELY taking care of us!! Yesterday was a hard day for my family but all the guys here have really saved us. Can't recommend them enough, if you are just driving through town or you live in the area Jake and everyone here will treat you like family!! And that's hard to find these days!
Fantastic service. Extremely helpful. Had a broken radiator on a weekend and they came out specifically to fix it. Went above and beyond to find the part for my 02 isuzu trooper. 10/10 highly recommended!!! Thanks so much. Y'all were life savers!
I started using Charlies almost 20 years ago when Charlie diagnosed with a simple fix, and one quick look, what I had spent 2 thousand at International trying to resolve. I have taken my big International and my pickup and all my cars to them ever since. I have found them to be completely honest and fair in all my dealings with them. They have had to rebuild things on the antique International and salvage parts sometimes to keep me running. They always try to save me money. As a single gal I am in good hands with them. Over the years I have seen them help people crossing the country who are always concerned about going to someone they don't know. Those folks are lucky they ended up there...they couldn't be with a more honest shop. There's a guy above who talked about 2K of diagnostics and rated them poorly. Since I feel like family, I asked about it and they said they had no idea who that was, and do not recall any such transaction. There is no such billing in the computer records. So don't let that run you off. These are good people. When you can keep a customer for 20 years you know you are doing something right!!
Friendly but that's it. My car was in their shop for two weeks - $2,000 bill and no solution - they did NOT fix the issue at all. Very expensive and when I confronted them with the fact that they charged me a ton of money for not fixing the issue, they said it was all "diagnostics". In contrast, I took the car to my regular mechanic and he fixed in one day - bill was $450. Not sure if these guys are not very smart or crooked. Terrible experience and very costly with NO repair!
Thanks GOD ,
these people are amazing .
You guys deserve more than five stars.
very fair prices , weekend midnight they came out and got me out of snow and charged me only $240
Having trouble finding an honest mechanic? I can assure you that Charlie's Fleet Service is the best all around place for your Auto Repair needs!! Honest, Friendly and Affordable Service where the work is done Right!! I was referred to Charlie's by a friend and now also have several of my friends having their work done here and we all are very satisfied!! Got vehicle issues? Call Charlie's Fleet Service and ask for Jake. I promise you, you will Not be disappointed!!??
On November 7, 2018 upon connecting our motorhome to Isleta Lakes electricity, water, and sewer, we discovered a rapid leak of antifreeze coming from our CAT Diesel engine. We called FMCA for roadside assistance and they arranged for Charlie’s Fleet Service to dispatch a mechanic to come to us and make repairs on site if possible.
It was after dark when Derek arrived to look at our problem. Derek climbed up into the engine from underneath the motorhome and determined that it could not be repaired on site.
The following day we were towed from the RV park to Charlie’s in Tijeras, NM. Jake, the owner, helped us hook up to his shop’s electricity and allowed us to remain in the motorhome with our two dogs. First thing the next morning, Jake and Derek determined that the water pump had gone bad, ordered the new parts, and replaced it and the belt very quickly and professionally.
Our experience with Charlie’s Fleet Service was excellent. We highly recommend Jake, Derek, and the crew for knowledgeable and reasonably priced service on your diesel engine. They also replaced the drive shaft that the tow truck operator had to remove for the tow.
We would give them six out of five stars if we could!
I took my F-150 in to have work done, I was impressed on the work that was done! Straight forward Mechanics doing honest work. Jake was a pleasure to deal with and I will be doing business with him for all my vehicles. I can recommend Charlie's to anyone needing work done!
Highly recommend this shop. Passing through town and had an issue with our RV. They opened up Saturday morning to help us out. They were efficient, knowledgeable and most of all honest. 3 hours later we're back on the road. Charged us an extremely reasonable rate, especially for a weekend/after hours rate. Very thankful for Jake and his tech. With out a doubt a great shop!!
I needed my oil checked and Jack was so kind and met me at the bank. He checked it for me. I am from out of town and didn’t know my way around. I will definitely pass his name on to my family living here. You don’t find friendly service like this anymore.
Wonderful group of people at Charlie's. Our family of 6 broke down on our cross country trip. Our lame extended warranty wouldn't cover the transmission issue we had so it wouldn't cover a hotel or rental car. Jake told is to plug into his electricity at the shop and help ourselves to the water. He spent hours looking for the right part even after we already knew it would have to come from Detroit. He explored several options to get us back on the road, even having a friend bring a part knowing the show wouldn't make anything off of it.
Of all places we could have broke down, I'm thankful it was at Charlie's. My kids played with his daughter (summer break) and they explored a bit.
We're now 600 miles from Charlie's and now problems.
Jake and the rest of the guys are amazing. I'm a locksmith and I was leaving Albuquerque to do a job in the East mountains. My van's coolant line sprung a leak at the carnuel exit. I called Jake and he was out there and under half an hour. And had it fixed 20 minutes later. I will definitely be calling them again
Honest and reliable. Took Jeep in for what I thought was going to be an expensive repair and they found it to be a minor problem and fixed at a minimal fee. Then since my wife was not home and I lived close they had one of their employees follow me home with the jeep. Will get all my vehicle repairs do at Charlie's.
We were very appreciative of Gary's efforts to change the flat tyre on our RV as we were stuck at the side of the I40. We really appreciate his hardworking efforts to get us back on the road again, and his friendly spirit. Thank you Gary.
I had my 2001 Chevy Cavalier worked here and it was great! They had great mechanics, they were very friendly, by far the best price in the area and they had my car done and working great very quickly! defiantly would recommend them!
